Felinefriendslondon Reviews 

35
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Customers consistently praise the dedicated and professional staff for their excellent support and guidance throughout the adoption process. Many people found the service to be smooth, easy, and thorough, with great care taken to match pets with suitable homes. Reviewers often highlight the personalized advice and continued support provided, ensuring a successful transition for their new feline family members. However, some people mentioned that the adoption process could be lengthy or that the criteria felt overly strict. A few other people also felt that communication was at times dismissive or unprofessional, with some experiencing rude or unhelpful interactions from certain team members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers highly praising the thought and care put into... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the responsiveness,... See more

Product

Users describe positive interactions with the product, expressing immense happiness and delight with their... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the adoption... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been fostering for Feline Friends since January of this year. Barbara and her team, especially Camille and Fiona, have offered excellent support. We recently fostered 2 kittens who were abando... See more

Rated 5 out of 5 stars

I adopted my beautiful Siberian through FelineFriends. From the first moment, Ellie was professional and gave great advice for managing the process of bringing our new beautiful lady home. It took her... See more

Rated 5 out of 5 stars

Ching is truly dedicated to the work and ensuring that rescues are given the best chance to finding a good home. I was able to get matched with the most perfect cat after spotting him on the Feline Fr... See more

Rated 5 out of 5 stars

We had a very positive experience with Feline Friends. The adoption process was very thorough, with frequent and clear communication throughout. We are very happy with our little tuxedo cat and Ellie... See more


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4.1

Great

TrustScore 4 out of 5

35 reviews

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4.1

All reviews

(35)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Bree & Wing

I have been wanting to adopt a cat for sometime since my Minnie passed. I came across Feline Friends online and I can't speak highly enough about the service and most importantly the thought they put in to giving a cat a new home. Wing was the member of the team who went that extra mile for me, offering guidance, support and great communication. I found my little Bree and I couldn't be happier!!

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous!

Ridiculous!
It feels like they DONT want the cats to be re-homed. Their adoption criteria is unrealistic - most London homes are likely to be rejected. The adoption process is long and it put us off. What a shame. Many cats have missed out on loving owners for no reason.
Feline Friends - get a life!!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process, great experience

All my dealings were with Ching from Feline Friends, and our new cat's fosterer, who were both responsive and helpful. Great experience. Initial application form is incredibly thorough and criteria seem high, but you can type anything so it was easy to explain our particular situation and demonstrate that we would be a great home for a cat - other charities don't give you this option. Adoption process was well thought through and made easy for us. No pressure was put on us to adopt the first cat we visited, but we did anyway and we love him. We didn't even have to leave East London.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Ching…

We had a great experience with Ching from Feline Friends, and would highly recommend adopting from them. We adopted two cats, Fig and Twig, from the lady who found them. She was supported by Feline Friends, and they did a great job facilitating our contact with each other and subsequent happy adoption story. They helped arrange and pay for neutering, vaccines, and other medications, and were on hand to provide any advice we needed. We live in a flat so we knew we could only adopt indoor cats, and they were happy to make this work.

I appreciate it is really hard to find charities in London with the space and possibility of taking on more animals, and if you are in the situation where you have found a stray, it must be tough not to take this out on the charities themselves. I do believe Feline Friends is a great charity, and every member of staff we interacted with was friendly and helpful.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, they communicated well with me throughout the process but also found my cat a lovely experienced owner who I was very much happy with. FelineFriends was the only charity that was able to help me out of all the charity’s and organisations out there. Thank you very much.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

The entire process was so easy and…

The entire process was so easy and smooth. We spotted our boy on the website and were quickly put in touch to meet him at his foster carers. The rest is history, as they say. They were also very amenable to our schedule, as we had to wait a couple of weeks before we could take him home. Ellie was especially helpful and friendly, helping us prepare our home for the new member of our family, and continued to check in as our gorgeous rescue settled in. Would very much recommend Feline Friends London for anyone looking to rescue a cat in need.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I adopted two kittens…

My partner and I adopted two kittens from Feline Friends London. They were quick to reply after our expression of interest and thorough in making sure that we were the right fit for our two - it was reassuring to know that they carefully vet potential adopters, and made us more confident that our cats were the right match for us!

The volunteers are very friendly, obviously care about cats, and they had all the appropriate health checks and advice before coming to us. I would recommend for anyone looking to adopt!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We had a very positive experience with Feline Friends. The adoption process was very thorough, with frequent and clear communication throughout. We are very happy with our little tuxedo cat and Ellie checked in with us multiple times to make sure we were all doing okay. We'd highly recommend adopting a rescue cat through Feline Friends.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Purfect adoption process

The process was smooth and professional throughout. Ellie in particular was friendly, attentive and always responsive. She really took on board all of the traits that we were looking for in a cat, and matched us perfectly. She then carried out all necessary due diligence to ensure the cat would be going to a safe and caring home. Ellie followed up after the adoption to ensure our cat was happy in her new home. Thank you for bringing our lovely little feline friend into our life!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Communication and Safeguarding

Smoothly helped me adopt my perfect little boy cat (was looking for indoor only). They have strict and thorough rules, but all to ensure a safe environment for the cats who have often come from traumatic backgrounds. Thank you for matching me with my perfect fur baby.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

wonderful experience - thank you!

our beloved elderly cat died in november 2025. it didn't take us long to realise that our grief was one thing, but the emptiness in our home was another - and the only thing that would help us heal was... a cat. it took a little while to arrange a visit from feline friends to check we lived somewhere suitable. this is pretty standard practice and seems fair enough to be honest! the kittens i had spotted online were already spoken for, but when barbara visited our home she showed us photos of some recently fostered kittens. two days later we brought them home and they have been an absolute delight to us ever since. initially gilbert was much braver of the two, with george hanging back watchfully, but now george has completely opened up and stamps about like he owns the place - which he does. really highly recommend feline friends! they were sensitive, thoughtful and a pleasure to deal with.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Our Perfect Indoor Kitten

We are so happy to have welcomed a beautiful classic tabby kitten into our indoor home from Feline Friends London.

From the very first reply to our enquiry, Ching was kind, friendly, and professional. We initially enquired about adopting an indoor cat, but he had already been reserved. Ching kindly suggested that we can join the waiting list and even offered a video call to see our flat and make sure it was suitable for an indoor cat.

A few weeks later, Ching contacted us about another kitten she thought would be a great match for us. We were delighted and arranged to meet her. Throughout the whole process, Ching handled everything quickly and made the adoption process smooth and stress free.

When we visited the foster home, the kitten was very shy, so we only saw her for a few seconds. Even so, we instantly fell in love with her and told Ching that we would love to adopt her. She contacted the foster family, who warmly accepted our application, and it was such a wonderful moment.

Now our little kitten is settling in beautifully, getting on well with our resident indoor male cat, and bringing us joy every single day. We are sending lots of her photos and videos to the lovely foster family who took such wonderful care of her during the earliest and most important stage of her life.

Thank you Ching and Feline Friends London, for helping us find such a wonderful new member of our family. We highly recommend them to anyone looking to adopt a cat.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

These guys are such a tiny team of…

These guys are such a tiny team of volunteers who care so deeply about the cats they save, protect and rehome. They are kind, helpful, and dedicated. And given the size of the operation, I think they do a brilliant job of caring for the cats they can

22 June 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience adopting from…

We had a great experience adopting from Feline Friends London. Ellie was really helpful and listened to ensure she understood our circumstances. We weren't sure whether to adopt an older or a younger cat but following her advice we ended up with an adorable kitten who we couldn't love more! The whole adoption process was really easy and we would recommend Feline Friends to anyone who is a responsible cat person.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

A home full of cats

I adopted my beautiful Siberian through FelineFriends. From the first moment, Ellie was professional and gave great advice for managing the process of bringing our new beautiful lady home. It took her a while to start trusting us, and Ellie was on hand to give advice and comment on countless photos. They handled her sterilisation and vaccinations very well through a local vet. Ellie also stayed involved include through advice on getting our cat a kitten friend which has worked so incredibly well. So overall great advice from choosing our beautiful lady, to socialisation, and medical care they were so supportive.

26 June 2025
Unprompted review
Rated 4 out of 5 stars

Fast, but overly strict criteria for indoor cats

Thanks to Ching, I was able to adopt a gorgeous black kitty who just so happened to have lots of traits I was looking for (indoor-only, older cat, chilled out and cuddly).

I applaud the staff for doing their due diligence to check the home is safe for the cat. However, I spent a significant amount of money to make sure my upper balcony was catproofed. Of course, I was happy to spend that money to ensure the cat's safety, but I felt it was a little overkill given that the cat was specified to be an indoor cat. This delayed the adoption process quite a bit, but it was all worth it to adopt my beautiful cat!

That being said, the fosterer was absolutely lovely, willing to answer any questions even after adoption, and clearly had taken great care of the cat before passing her onto me. Ching was professional and communicative, and a lot more responsive than Battersea/LICK, who I heard crickets from. Thank you very much Ching.

22 June 2026
Unprompted review

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