good discriptions good site, and and of course the most important factor cost. The customer service is excellent. I avoid any item that carries VAT, overall fellows is excellent apart from the dread... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honest overview of item which provides confidence in bidding. In fact the item is often better than described. Have bid on several different Felows' watch auctions and always found the service opera... See more
Company replied
I have bought a number of watches through Fellows and have found their auctions very easy to navigate and bid. Their team have been responsive to any questions asked and truthful in their answers. Of... See more
Company replied
I have been buying jewellery on Fellows auctions on line for a couple of years and the service is always great. You can ask questions and the replies come quickly, staff is helpful , the items don’t d... See more
Company replied
Company details
- #16 of 19 best companies in Online auction services
- #3 of 3 best companies in Appraiser
- #17 of 22 best companies in Auction house
- #9 of 12 best companies in Jewellery Valuer
- #220 of 291 best companies in Jewellery shop
- #100 of 130 best companies in Watch shop
Written by the company
Fellows is one of the UK's most established auction houses, with a focus on luxury watches, designer brands and unique pieces of jewellery. Jump the style queue and get the most desirable designer handbags, jewellery and watches at a fraction of the cost at retail. Fellows’ regular auctions are the perfect place to find something for all budgets and tastes. Established in 1876, with auction rooms in Birmingham’s famous Jewellery Quarter, Fellows Auctioneers also have valuation and viewing facilities in Mayfair, London. Fellows take pride in being able to offer free auction valuations as well as free worldwide shipping on the majority of the items, subject to T&C's.
Fellows Auctioneers
Written by the company
- Here to demystify the auction world!
- It is important to us to be able to offer buyers and sellers the best experience possible. We offer free worldwide shipping, free valuations and a number of viewing days whilst being able to target a worldwide audience.
Fast and free shipping
Free worldwide shipping
As well as offering 0% bidding surcharge via Fellows Live we are also delighted to announce that our offer of free worldwide shipping has been extended. Please read the terms and conditions of this offer carefully before proceeding.
https://www.fellows.co.uk/free-shipping
Contact info
Augusta House, B18 6JA, Birmingham, United Kingdom
- 01212122131
- hello@fellows.co.uk
- www.fellows.co.uk
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to do quick and easy billing system
18 June 2026
Reply from Fellows Auctioneers
Dear Jill,
Thank you very much for your kind review. We’re delighted to hear that you found our billing system quick, easy and straightforward to use.
We always aim to make every stage of the auction process as simple and efficient as possible, from bidding through to payment and delivery, so it’s wonderful to know this was reflected in your experience.
We truly appreciate your feedback and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
friendly and professionals service…
friendly and professionals service provided before and after the auction
17 June 2026
Reply from Fellows Auctioneers
Dear Peter,
Thank you very much for your kind review. We’re delighted to hear that you received friendly and professional service both before and after the auction.
Providing excellent support throughout the entire auction process is something we take great pride in, so it’s wonderful to know that our team was able to assist you and make your experience a positive one from start to finish.
We truly appreciate your feedback and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Paul,
Thank you very much for your kind review and continued support. We’re delighted to hear that you have always been satisfied with the service you receive from Fellows.
Consistency is incredibly important to us, so it’s wonderful to know that our team has continued to meet your expectations over time. Your confidence in our service means a great deal to us, and we truly appreciate your loyalty.
We look forward to welcoming you back to Fellows again soon and assisting you with many more successful purchases in the future.
Warmest regards,
Asif Mohammad
Honestly
Honestly, if I started explaining everything that went wrong, all the internal agreements that were supposedly made in favor of the customer and then never respected, and how incredibly poor the communication has been, I could easily write more than 500 pages about it. But I’ll leave it at that.
For me personally, this experience has made one thing absolutely clear: I will never buy from your company again. Period.
1 June 2026
Reply from Fellows Auctioneers
Dear Christian,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are disappointed to learn that we have left you feeling this way.
We sincerely apologise that the level of communication and service you received did not meet your expectations. We understand how frustrating it is when commitments appear not to have been followed through, and we appreciate how this has impacted your confidence in our business. This is certainly not the experience we strive to provide our clients. We also advise that you are aware once all bids are placed, they are legally binding, so they cannot be removed.
We would welcome the opportunity to investigate your concerns further and better understand what happened. Please contact us at info@fellows.co.uk with your details, and a member of our team will review your case and do everything we can to address the issues you have raised.
Thank you again for bringing this to our attention. We genuinely value your feedback and hope to have the opportunity to rebuild your trust.
Warmest regards,
Asif Mohammad
good service
2 June 2026
Reply from Fellows Auctioneers
Dear Patrick,
Thank you very much for your kind review. We’re delighted to hear that you were pleased with the service you received from Fellows.
Providing a professional, efficient and enjoyable experience for our clients is always our aim, so it’s wonderful to know we met your expectations. We truly appreciate your feedback and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
auction on the 29th of may.
auction on the 29th of may.. paid invoice... paid postage separately on 2nd june.. still waiting for jewellery on the 12th june... phoned twice.. nobody has a clue until i mention ive already paid the postage charge...still no idea when it is being delivered.they will look in to it is the answer..where is the after sales service it is so poor it doesnt exist.. come on fellows you used to be good it is not complicated
12 June 2026
Unprompted review
Invoices are short of purhase detail relating to the catalog description
Noticed change of ownership….hope not too many staff changes or seller client users. Fellows efficiency is very good.
Have very contentedly used this room for a considerable number of years.
14 May 2026
Reply from Fellows Auctioneers
Dear Oliver,
Thank you very much for your review and for your continued support over the years. We’re delighted to hear that you have used Fellows contentedly for such a considerable length of time and that you continue to value the efficiency of our service.
We greatly appreciate the loyalty of our long-standing clients and understand your comments regarding recent changes. Please be assured that we remain committed to providing the high standards of service, expertise and support that our clients have come to expect from Fellows.
Thank you again for your feedback and continued confidence in us. We look forward to assisting you for many more years to come.
Warmest regards,
Asif Mohammad
Great service
Easy and effective bidding, accurate photographs and descriptions, helpful staff, fast and efficient, will use again. :-)
3 June 2026
Reply from Fellows Auctioneers
Dear Kunde,
Thank you very much for your fantastic review. We’re delighted to hear that you found the bidding process easy and effective, and that the photographs and descriptions provided gave you the confidence to bid.
It’s also wonderful to know that you found our team helpful and that the service you received was both fast and efficient. We always strive to provide a smooth and enjoyable experience from start to finish, so your feedback is greatly appreciated.
We’re so pleased to hear that you would use Fellows again, and we look forward to welcoming you back in the future.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Lionel,
Thank you very much for your review. We’re pleased to hear that you found our service efficient and that your experience with Fellows was a positive one.
Our team works hard to ensure that every stage of the auction process runs as smoothly as possible, from bidding through to payment and delivery, so it’s wonderful to know this was reflected in your experience.
We appreciate your feedback and hope to welcome you back to Fellows again soon. If there is anything we could have done to make your experience a five-star one, we would love to hear from you.
Warmest regards,
Asif Mohammad
An Excellent Experience with Fellows Auction House
I have bought a number of watches through Fellows and have found their auctions very easy to navigate and bid. Their team have been responsive to any questions asked and truthful in their answers. Of all the auctions I have entered online, I know exactly what I’ve bid, which is a great comfort and have recommended them to others.
27 May 2026
Reply from Fellows Auctioneers
Dear James,
Thank you very much for your wonderful review and for your continued support. We’re delighted to hear that you have enjoyed purchasing watches through Fellows and that you have found our auctions easy to navigate and bid in.
It’s especially rewarding to know that our team has been responsive to your enquiries and that you value the honesty and transparency of the information provided. We strive to ensure our clients can bid with confidence, so it’s fantastic to hear that knowing exactly what you’ve bid has given you peace of mind throughout the process.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Fellows for many more successful purchases in the future.
Warmest regards,
Asif Mohammad
Excellent auction house very good after…
Excellent auction house very good after sale service
29 May 2026
Reply from Fellows Auctioneers
Dear David,
Thank you very much for your wonderful review. We’re delighted to hear that you had such a positive experience with Fellows and that you were pleased with both our auction service and the support you received after your purchase.
We believe that great service extends beyond the auction itself, so it’s especially rewarding to know that our after-sales care met your expectations. Whether assisting with enquiries, payment, delivery or any post-sale support, our team is always committed to providing a helpful and professional experience for our clients.
Your kind words are greatly appreciated by the whole team, and we look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Lovely item
Lovely item. Easy to use website. Quick delivery would highly recommend. I only gave four stars because I think the item should have been sent in a fellows presentation box rather than just wrapped in packing material.
21 May 2026
Reply from Fellows Auctioneers
Dear Laura,
I hope you're well.
Thank you very much for your thoughtful review. We’re delighted to hear that you were pleased with your item, found our website easy to use, and that your purchase was delivered quickly. Your recommendation is greatly appreciated.
We also value your feedback regarding the packaging. We understand that receiving an item in a Fellows presentation box would have enhanced the experience, and we appreciate you taking the time to share this suggestion. Feedback like yours helps us to continually review and improve our service.
We’re pleased that you enjoyed your overall experience and hope to welcome you back to Fellows again in the future.
Warmest regards,
Asif Mohammad
questions were answered promptly and in…
questions were answered promptly and in a helpful way- dispatch of purchases was speedy and items as described and well packed- thank you
22 May 2026
Reply from Fellows Auctioneers
Dear Nick,
I hope you're well.
Thank you very much for your kind review. We’re delighted to hear that your questions were answered promptly and helpfully, and that you were pleased with the speed of dispatch.
It’s also wonderful to know that your items arrived as described and were carefully packaged for delivery. We always strive to provide clear communication and a smooth experience from start to finish, so your feedback is greatly appreciated.
Thank you for your support, and we look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Hassle free.
Having used Fellows for both buying and selling over many years I have never had a problem and would recommend them to anybody.
27 February 2026
Reply from Fellows Auctioneers
Dear Colin,
Thank you very much for your wonderful review and for your continued support over the years. We’re delighted to hear that your experiences with Fellows, both as a buyer and a seller, have consistently been positive.
It means a great deal to us that you would recommend our services to others. Building long-term relationships with our clients through reliable service and a smooth auction experience is something we take great pride in.
We truly appreciate your trust in Fellows and look forward to assisting you again in the future.
Warmest regards,
Asif Mohammad
Great Experience - First time user
I haven't previously used an auction site in the past and was worried about the fee's attached to any purchase I might make. I needn't have worried though as there is a useful calculator that made it really easy for me to work out what my maximum bid would be including fees.
I was nervous of authenticity of the luxury handbag I bought and had it independently verified for my own peace of mind and had no issues with the item being confirmed as authentic.
Finally the product was as per the images, while I would have liked to see some interior photo's I took an educated risk which paid off. The bag was as pictured and in really great condition and packaged well.
Overall I had a great experience and wouldn't hesitate in using them again. The only thing missing was a certificate of authenticity but I have an app for that if I need.
7 May 2026
Reply from Fellows Auctioneers
Dear Emma,
Thank you very much for your thoughtful and detailed review. We’re delighted to hear that your first experience using an auction platform was such a positive one and that our bidding calculator helped make the process clear and straightforward for you.
We completely understand the importance of confidence and reassurance when purchasing luxury items online, so it’s wonderful to know that your handbag met your expectations and was independently verified as authentic. We’re also pleased to hear that the item arrived in great condition and was packaged well for delivery.
We truly appreciate your constructive feedback regarding additional interior photographs and certificates of authenticity. Comments like yours are incredibly valuable as we continue to improve the experience we offer our clients.
Thank you again for placing your trust in Fellows, and we’re so pleased to hear that you would happily use us again in the future.
Warmest regards,
Asif Mohammad
Very disappointed to see another money…
Very disappointed to see another money grab from this auction house. Now charging an annual fee to look at past results. They tried this before but you had to have bid over £2k to get it for free. Another disappointing turn from a former quality company who are turning their back on their clients with expensive shipping , poor customer service and now further charges just for looking at results.
25 May 2026
Unprompted review
Reply from Fellows Auctioneers
Good afternoon,
I hope you're well.
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed by the recent changes to our past results access and that this has negatively impacted your perception of Fellows.
The introduction of subscription access to certain historical results data was implemented following considerable investment into our online platform and digital services. However, we fully understand that any changes involving additional charges can be frustrating, particularly for long-standing clients who have supported us over many years.
We are also sorry to hear your concerns regarding shipping costs and customer service, as this is certainly not the experience we aim to provide. All feedback is taken seriously and shared internally as we continue to review and improve our services.
We genuinely value the support of our clients, both past and present, and appreciate you taking the time to provide your comments. If you would like to discuss your concerns further, please do not hesitate to contact us at info@fellows.co.uk and a member of our team will be happy to assist.
Warmest regards,
Asif Mohammad
An auction house you can trust
Always reliable and efficient and goods sent very quickly and safely
I have bought many many items from them over the years and have no hesitation about buying from them again
20 May 2026
Reply from Fellows Auctioneers
Dear Carol,
Thank you very much for your wonderful review and for your continued support over the years. We’re delighted to hear that you have consistently found our service reliable and efficient, and that your items have always been delivered quickly and safely.
It means a great deal to us that you place such trust in Fellows and continue to buy with confidence through our auctions. Building long-standing relationships with our clients is incredibly important to us, so your kind words are truly appreciated by the whole team.
We look forward to welcoming you back to Fellows again very soon.
Warmest regards,
Asif Mohammad
Efficient and Professional
Clear,accurate photos and descriptions on website. Good pack and despatch of purchases at reasonable cost.
Pity the broadcast link wasn’t working, even audio only. Would have bid for more items if the podium was live.
20 May 2026
Reply from Fellows Auctioneers
Dear Devon,
Thank you very much for your thoughtful review. We’re delighted to hear that you found our service efficient and professional, and that the photographs and descriptions on our website were clear and accurate.
It’s also wonderful to know that you were pleased with the packaging, dispatch process and delivery costs. We always aim to ensure items arrive safely and that the buying experience is as smooth and transparent as possible.
We do appreciate your feedback regarding the broadcast link and are sorry to hear this impacted your experience during the auction. We understand how important live audio and video can be for bidding confidence and engagement, and your comments will certainly be passed on to the relevant team for review.
Our auctions are all online without any live broadcast with the exception of our Fine Jewellery auction.
Thank you again for your feedback and support — we hope to welcome you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Ignored request for postage
I bought a small lot at Keys a few weeks ago just before departing on a short holiday. It slipped my mind with the prep for my trip, so on my return I had a bill for storage charges. Very high for storing something that's about 4" x 6", but that's their perogative.
I payed the fee and requested a qote for postage to my home address. No response, but another Invoice arrived.
I e-mailed again asking for postage quote. No response again but another Invoice.
So it seems Keys' policy is to ignore requests for postage and then just rack up storage costs (which at this rate will be more than I paid for the item).
Completely unethical and very bad practice.
20 May 2026
Unprompted review
Reply from Fellows Auctioneers
Dear Sean,
I hope you're well.
Thank you for your review. However, it appears that your comments relate to a different auction house, as the company you have referenced is not Fellows Auctioneers.
We take all feedback seriously, but unfortunately we are unable to investigate or assist with matters relating to another business. We would recommend contacting the relevant auction house directly so they can address your concerns.
If you intended to leave a review for Fellows Auctioneers, please feel free to contact us at info@fellows.co.uk and we would be happy to assist.
Warmest regards,
Asif Mohammad
They are the best....no shipping charge
29 April 2026
Reply from Fellows Auctioneers
Dear Roman,
Thank you so much for your wonderful review. We’re delighted to hear that you think we’re the best!
Your kind words mean a great deal to the whole team and are a fantastic encouragement for us to continue providing the highest level of service possible. We truly appreciate your support and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.