good discriptions good site, and and of course the most important factor cost. The customer service is excellent. I avoid any item that carries VAT, overall fellows is excellent apart from the dread... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honest overview of item which provides confidence in bidding. In fact the item is often better than described. Have bid on several different Felows' watch auctions and always found the service opera... See more
Company replied
I have bought a number of watches through Fellows and have found their auctions very easy to navigate and bid. Their team have been responsive to any questions asked and truthful in their answers. Of... See more
Company replied
I have been buying jewellery on Fellows auctions on line for a couple of years and the service is always great. You can ask questions and the replies come quickly, staff is helpful , the items don’t d... See more
Company replied
Company details
- #16 of 19 best companies in Online auction services
- #3 of 3 best companies in Appraiser
- #17 of 22 best companies in Auction house
- #9 of 12 best companies in Jewellery Valuer
- #220 of 291 best companies in Jewellery shop
- #100 of 130 best companies in Watch shop
Written by the company
Fellows is one of the UK's most established auction houses, with a focus on luxury watches, designer brands and unique pieces of jewellery. Jump the style queue and get the most desirable designer handbags, jewellery and watches at a fraction of the cost at retail. Fellows’ regular auctions are the perfect place to find something for all budgets and tastes. Established in 1876, with auction rooms in Birmingham’s famous Jewellery Quarter, Fellows Auctioneers also have valuation and viewing facilities in Mayfair, London. Fellows take pride in being able to offer free auction valuations as well as free worldwide shipping on the majority of the items, subject to T&C's.
Fellows Auctioneers
Written by the company
- Here to demystify the auction world!
- It is important to us to be able to offer buyers and sellers the best experience possible. We offer free worldwide shipping, free valuations and a number of viewing days whilst being able to target a worldwide audience.
Fast and free shipping
Free worldwide shipping
As well as offering 0% bidding surcharge via Fellows Live we are also delighted to announce that our offer of free worldwide shipping has been extended. Please read the terms and conditions of this offer carefully before proceeding.
https://www.fellows.co.uk/free-shipping
Contact info
Augusta House, B18 6JA, Birmingham, United Kingdom
- 01212122131
- hello@fellows.co.uk
- www.fellows.co.uk
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic choice of pieces I desire.
Fantastic choice of pieces I desire.
Excellent customer service.
13 August 2025
Reply from Fellows Auctioneers
Dear Paula,
Thank you very much for your lovely review. We’re delighted to hear that you were pleased with the range of pieces available and that you found items you truly desired.
It’s also wonderful to know that our customer service met your expectations. We always strive to offer both an exceptional selection and a high standard of support, so your feedback is greatly appreciated.
We look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Razvan,
Thank you very much for your kind review. We’re delighted to hear that you found our team helpful and that our communication met your expectations.
Providing clear, friendly and reliable service is very important to us, so your recommendation is truly appreciated by the whole team. We look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Maksym,
Thank you for taking the time to leave us a review! We hope to welcome you back to Fellows again soon for the same five star experience.
Best wishes,
Claire Dodwell
Reply from Fellows Auctioneers
Dear Michael,
Thank you very much for your kind feedback. We’re delighted to hear that our communication remained clear and helpful, even when dealing with more complex shipping arrangements.
We always strive to keep our clients fully informed and supported throughout the process, so it’s wonderful to know this was reflected in your experience.
We truly appreciate your review and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Easy to do business with
Buying from a Fellows Auction is very straightforward with prompt delivery
5 February 2026
Reply from Fellows Auctioneers
Dear Nigel,
Thank you very much for your kind review. We’re delighted to hear that you found the buying process straightforward and easy to navigate.
It’s also great to know that your item was delivered promptly and that your overall experience met your expectations. Providing a smooth and efficient service is always our aim, so your feedback is truly appreciated.
We look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Honest, trustworthy.
Honest overview of item which provides confidence in bidding. In fact the item is often better than described.
Have bid on several different Felows' watch auctions and always found the service operates at a high standard.
Many other auction houses could take a leaf out of the Fellows' book.
2 April 2026
Reply from Fellows Auctioneers
Dear Edward,
Thank you very much for your fantastic and thoughtful review. We’re delighted to hear that our honest and detailed item descriptions have given you confidence when bidding, and even more so that your purchases have exceeded expectations.
It’s especially rewarding to know that, across multiple watch auctions, you have consistently experienced a high standard of service. We take great pride in maintaining transparency and quality throughout, so your kind words truly mean a lot to the whole team.
We greatly appreciate your continued support and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Easy and speedy …
It was a very easy straightforward experience to bid and buy from Fellows.. I especially appreciate the delivery service which is so much easier than at other auction houses..well done
I would have liked a few more than two photos of the item..it’s nice to see how ‘proud’ a ring is but apart from that all was perfect!
26 March 2026
Reply from Fellows Auctioneers
Dear Sarah,
Thank you very much for your thoughtful review. We’re delighted to hear that you found the bidding and buying process easy and straightforward, and that our delivery service stood out as being more convenient compared to other auction houses.
We also really appreciate your constructive feedback regarding the number of photos. We understand how important it is to see an item from multiple angles — particularly details such as how a ring sits — and this is something we will certainly take on board as we continue to improve our listings.
It’s wonderful to know that, aside from this, your experience was a positive one. Thank you again for your support, and we look forward to welcoming you back to Fellows in the future.
Warmest regards,
Asif Mohammad
I’ve bought from fellows for years
I’ve bought from fellows for years. All of my favorite piece come from them. Amazing items- fast shipping great customer service.
1 April 2026
Reply from Fellows Auctioneers
Dear Sherry,
Thank you so much for your wonderful review and for your continued support over the years — it truly means a great deal to us. We’re delighted to hear that so many of your favourite pieces have come from Fellows.
It’s fantastic to know that you’re pleased with both the quality of our items and the level of service you’ve received, from fast shipping to customer care. Your kind words are greatly appreciated by the whole team.
We look forward to continuing to assist you and hope to welcome you back to Fellows again very soon.
Warmest regards,
Asif Mohammad
Great service but could have been outstanding if despatch and delivery was 3 or 4 day sooner.
I thought the auction and buying service was great, it was smooth and fun.
I have no understanding of how their despatch and delivery service runs but I was slightly concerned about the delay in dispatching my item, it was delivered in exactly 7 days, I was expecting it overnight or at least within a couple of days. Apart from that, I was very happy.
1 April 2026
Unprompted review
Reply from Fellows Auctioneers
Dear Steve,
Thank you very much for your thoughtful review. We’re delighted to hear that you found the auction and buying process smooth and enjoyable — it’s great to know you had a positive experience overall.
We do appreciate your comments regarding dispatch and delivery times. While we aim to send items as quickly as possible, there can occasionally be slight delays depending on auction volumes and processing times. That said, we understand your expectations around quicker delivery and will certainly take your feedback on board as we continue to improve our service.
We’re very pleased that, aside from this, you were happy with your experience, and we hope to welcome you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Jean,
Thank you very much for your kind review. We’re delighted to hear that you found our team efficient, knowledgeable and supportive throughout your experience.
Providing clear guidance and a high level of service to our clients is something we take great pride in, so it’s wonderful to know this was reflected in your interaction with us.
We truly appreciate your feedback and look forward to welcoming you back to Fellows again in the future.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Lesley,
Thank you for your kind feedback. We’re so pleased to hear that you found the process easy and efficient.
Providing a straightforward and seamless experience for our clients is always our aim, so it’s wonderful to know we achieved this for you. We truly appreciate your review and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
A very good experience
A very good experience. My first time with an online auction, but I was successful with three lots and they were delivered extremely promptly and securely by Royal Mail.
20 March 2026
Reply from Fellows Auctioneers
Dear Ben,
Thank you very much for your kind review, and for choosing Fellows for your first online auction experience. We’re delighted to hear that you were successful with three lots and that the process was a positive one for you.
It’s especially pleasing to know that your items were delivered promptly and securely, ensuring everything arrived safely. We always aim to make the experience as straightforward and reliable as possible, particularly for first-time bidders, so your feedback is greatly appreciated.
We hope you enjoy your purchases and look forward to welcoming you back to Fellows again in the future.
Warmest regards,
Asif Mohammad
Excellent service
Excellent service, high quality product.
Fast delivery.
Definitely recommend.
19 March 2026
Reply from Fellows Auctioneers
Dear Daniel,
Thank you very much for your wonderful feedback. We’re delighted to hear that you were pleased with both the quality of your item and the level of service you received.
It’s great to know that delivery was fast and that your overall experience met your expectations. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
We look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Dolores,
Thank you for your lovely feedback. We’re delighted to hear that you found our service so efficient.
We always aim to provide a smooth and well-managed experience, with careful attention to detail at every stage, so it’s wonderful to know this stood out to you. We truly appreciate your kind words and hope to welcome you back to Fellows again soon.
Warmest regards,
Asif Mohammad
I felt you could trust this site
2nd time I've purchased an item from fellows and I've not been disapointed.
9 March 2026
Reply from Fellows Auctioneers
Dear Sandi,
Thank you very much for your kind review and for choosing to purchase from Fellows again. We’re delighted to hear that your second experience with us was just as positive and that you were not disappointed.
It’s always wonderful to welcome returning clients, and we truly appreciate your continued support and confidence in our service. We look forward to assisting you again in the future and hope you enjoy your purchase.
Warmest regards,
Asif Mohammad
Be wary of extreme charges for shipping.
Not happy at all gave the chance to fix and did nothing. I purchased a very light handbag for £26 and was charged £61 when I went to check out. They have a basic £25 charge to mail small items which they do not tell you until after you bid it’s only £7.80 for the shipping according to them however they have upkeep cost which is the other £18. I would not have bought if i was made aware beforehand.
10 March 2026
Reply from Fellows Auctioneers
Dear Mercedes,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you were unhappy with the postage costs associated with your purchase.
All of our postage and shipping information is available on our website under ‘Buy’ and then ‘Payment and Shipping’, where we outline how delivery fees are calculated and when buyers may qualify for free postage. As noted on this page, our shipping charges are based not only on the courier cost itself but also on factors such as the size of the parcel and the buyer’s location.
While Royal Mail may charge a base rate for delivery, our in-house shipping service also includes additional operational costs. These include eco-friendly packaging materials, the development and maintenance of our integrated shipping systems, and the staffing required to carefully pack and dispatch items from our premises.
We appreciate that postage costs can sometimes be frustrating, particularly when purchasing smaller items, and we are always happy to provide further clarification. If you would like to discuss this further or request a copy of our delivery fee rate card, please feel free to contact us at info@fellows.co.uk
or call 0121 212 2131, and a member of our team will be happy to assist.
Warmest regards,
Asif Mohammad
First time in using Fellows and I…
First time in using Fellows and I purchased two rings.
It was an easy process and they were very responsive and professional to questions I had after the auction.
Items arrived by special delivery and looked better in real life than I anticipated.
We have not had them appraised but feel their description was fair.
Very happy customers and will use Fellows again.
9 March 2026
Reply from Fellows Auctioneers
Dear Claire,
Thank you very much for your wonderful review, and for choosing Fellows for your first experience with us. We’re delighted to hear that the process was straightforward and that our team were able to assist you promptly and professionally with your questions following the auction.
It’s especially lovely to know that your rings arrived safely and that they looked even better in person than you anticipated. We always aim to provide clear and accurate descriptions so our clients can bid with confidence, so your feedback is greatly appreciated.
We’re so pleased to hear that you’re happy with your purchase, and we very much look forward to welcoming you back to Fellows again in the future.
Warmest regards,
Asif Mohammad
You made the ring look much bigger than…
You made the ring look much bigger than it was ,when it arrived I was very disappointed.
9 March 2026
Reply from Fellows Auctioneers
Dear Hilary,
Thank you for your feedback. I'm very sorry to hear that you are unhappy with your purchase! This is not the service we aim to provide and I'm disappointed to hear this.
At Fellows we pride ourselves on providing detailed descriptions and photographs of items going into our auctions, in order to investigate this further, we will need some further information. Are you able to email info@fellows.co.uk with some images of issues as well as the lot and invoice number? We will then look into this further.
We will forward to hearing from you!
Best wishes,
Claire Dodwell
Reply from Fellows Auctioneers
Dear Freda,
Thank you for taking the time to leave us a review! I am thrilled to hear that you can count on Fellows to provide five star service time and time again!
We look forward to welcoming you back soon!
Best wishes,
Claire Dodwell
Reply from Fellows Auctioneers
Good afternoon,
Thank you for your feedback. We still offer free delivery on many invoices, as long as the invoice total is £300 or more and weighs less than 500g. Based on our 2023 delivery figures, 61% of invoices still qualified for free delivery.
We also offer collection from both offices. You can arrange to collect the item yourself or arrange for someone to collect on your behalf. As well as this, we can combine your invoices to total more than £300 so your parcel qualifies for free postage.
If we can assist any further, please do not hesitate to contact us via email to info@fellows.co.uk
Best wishes,
Claire Dodwell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.