fetchpackage.com Reviews 94

WARNING: do NOT use this service. MY first and LAST time using this, and the only reason why I did is because my new apartment building including this service as a MANDATORY fee in the rent price (bullcrap!). Anyway, the first time I used it, my packages were lost/stolen. They don't even have a customer service phone number, the app is a joke, and the only way to contact them is through email. A bunch of different reps (that clearly don't communicate with each other) reply to your email thread asking over and over again for the same information. SO SO SO BAD! One of my packages was equipment for my work that I had to come out of pocket for, and the other package was a gift from a dear friend. What a circus for a company!!! I am still in the process of at least getting monetary compensation.

I’ve had a very frustrating experience with Fetch package service. There has been a lot of misinformation about the status of packages, and getting clear answers is nearly impossible. I was told my package was not there and was advised to contact the shipper, even though the delivery photo clearly showed it had been delivered to their facility. Later the story changed and the time they claimed it was found kept changing as well.

On top of that, customer support is extremely poor. It’s difficult to get real assistance, and when you do, there is little accountability when incorrect information is given. Instead of acknowledging the mistake, the responses feel like they are trying to avoid responsibility.

Unfortunately, residents at my apartment complex are required to use Fetch, so we don’t have the option to choose another delivery method. If I had a choice, I would not use this service again.

Overall, the lack of transparency, poor communication, and absence of accountability make this a very disappointing service.

Extremely Poor Customer Service….

I have been trying to resolve an issue with Fetch for weeks regarding a package that was delivered to their facility. After the package arrived there, it essentially disappeared. I submitted a claim and contacted customer support multiple times, but no one has responded or provided any meaningful update.

What makes this even more frustrating is that many apartment buildings require residents to use Fetch as their package delivery system, leaving tenants with no choice but to rely on this service. When something goes wrong, there appears to be little accountability and almost no way to reach someone who can actually help.

It is unacceptable to handle people’s packages without proper customer support or communication. Residents trust this service with expensive and important deliveries, yet getting help when a problem occurs seems nearly impossible. I strongly hope Fetch improves their support and response times because this experience has been incredibly disappointing. Now they lost my package my grandmother sent me and it’s absolutely ridiculous…

This company loses packages yet refuses to take responsibility.

They mis-delivered a gift from my father last week, which now I'll never get back. While the resolution process is pending, they delivered a package that had clearly been stomped on and the contents broken, ruining that and everything else in the same package. Feels pretty intentional and retaliatory. I cannot imagine why anyone would intentionally subject themselves to this cancer.

I was accepted to deliver as a driver for fetch LAST YEAR but cant seem to grab a BLOCK YET…. messaged customer service and they played dumb like they didn't know what i was talking about…. im just going to delete my account…

Horrible, they stop answering… only excuses

Fetched seemed to figure out how to make online shopping less convenient. The service adds many unnecessary delays. The service is very inconsistent. On top of all that it seems like the delivery drivers are very over worked.

I was registered as a delivery driver for this company and they canceled 2-3 blocks of mine ‘due to low volume’ then deactivated my account. When I contacted support they told me I could reapply in six months… after googling reviews it seems this company is a terrible one doing this to drivers more often than they’ll admit. What they don’t understand is I needed those 5 blocks this week. That $270. I have kids to feed and a sick animal to take care of and they want me to wait 3-5 business days to even hear a decision about my account? I will not be appealing and I will not be recommending this platform to anyone I know ever. If I could give it negative stars I would give it -3.

They missed one of my package. And I text and emailed and no one answered me to let me know if they have my package. Amazon told me they delivered all my packages to the front desk. I only got three of my packages. I’m missing one package. And no one help me.

I worked for this company and it was terrible they put way to much on there drivers/delivers cars.I have never worked for a company who was so unorganized and I have helped open a few places(The directions are not clear at all and the instructions are rushed) But anyway I Spent 45 mins(police came because when i tried to open the door it triggered the alarm to the building)They saw my fletch badge and the huge overside box and a few packages and held me while they called the manager(they owned 3 buildings all right by each other with the same name) all while I was at the address fletch sent me to.The Manager said there is no access to this building you have to leave it accross the street in the mail room.I knew right then this will be my last time working with this company and this company going to blame me for this even though I contacted them to tell them eveeything as it was happening.Im 5'4 and they gave me a few huge-big boxes with about 25 other packages/small boxes and some key fobs and half of them did not work then you have to scan a code in garage of some of thw buildings so you will not charged...I also had to have a marker as I scanned the packages to write customers door numbers on them.It was a crazy mess....they sent me a violation 3 days later and blocked me from accepting and said they would contact me within 48 hours and on the 10th day after no communication that was my last straw I asked to be deleted and for them not to sale my information.(I went ahead and resigned)for the packages I had to leave in the mail room as instructed by Manager who would not allow access to the building where police had me I told you about earlier.All of this for $75.00 bucks No ty I know my worth.I told everyone that I recommended before this company is a no go.

Delayed, missed and unreliable delivery service. This company is clearly over their heads. Maybe once a good business model but they took on way more than they could chew. The result is a disaster. One out of four packages is either late, missing, or delivered to the wrong unit. Warehouse and delivery workers are either overworked, incompetent or both. Shame on this company for making promises it can't keep. And for residents who are required by their buildings to pay for and use this service, it's a complete scam.

This service has been nothing but a nightmare in my experience. Fetch has been absolutely HORRIBLE for me. Nearly every package I’ve received has arrived damaged, and the delivery process is a constant source of frustration. Even when I show the QR code, the delivery staff sometimes refuse to hand over my own package simply because their system isn’t working on their end. I’m the one who paid for the item, yet I’m the one stuck waiting.

Instead of making things easier, this service has cost me more time, more stress, and given me more problems than any normal delivery service. Packages take longer to reach me, and when they finally do, they often show up damaged. In my opinion, this service is a complete WASTE of money and adds unnecessary complications to something that should be simple.

To make things worse, Platform Apartments forces residents to use Fetch. If I had a choice, I would have never signed up for this service. Between Fetch and other issues I've experienced, living at Platform Apartments has been extremely disappointing for me.

I hope others have a better experience, but mine has been terrible from start to finish.

Response to Fetch:

The email provided help at fetch package dot com Is a robot bot we need another email this email is no response
Emailed customer support a real person doesn’t respond it is a not generated response and my package was stolen never received! Help at fetch package dot com Is where we do not get

So far Fetch service has been awful. Truly not good. Amazon was way better. This is a mess. Avoid at all costs.

Now that my apartment complex directs all our packages to Fetch, 2 of my packages have been 'return to sender.'

Now I have to send all my packages to this sketchy location only to have my packages subject to be opened, stolen, or delayed for delivery.

Avoid any apartment complex that uses this service.

My package was lost. I went through the process of getting a refund, and it was a disaster. No matter what I sent and explained, they just didn’t get it. They ended up giving me a refund for the package that I did receive that was worth $37 but would not give me the refund for the actual package that was lost that was worth $115. I highlighted the receipt and the dates and the which package was received when. But they just couldn’t get it, so I had no choice but to take a loss. After they did the final review, the case was closed.

This company is getting WORSE. It's almost like they don't try anymore.

They have lost my package and they have been saying they have attempted deliveries like tonight no one knocked on my door from 7-9 PM I'm sitting right here watching TV.

I have talked to customer service and will contact them again this morning. It seems like finding workers for this job is a very difficult feat is their #1 problem

1.
CONSTANT issues.
Constantly blames USPS when USPS says the package was delivered Fetch says they are lying and they don’t have the package. BUT every single time they magically find the package that was never delivered within hours.
2.
Constantly delivering to wrong apartment bc they don’t look at the street address just the apartment #.
3.
Recently started receiving messages attempting to GASLIGHT me stating I’ve been inputting my address in wrong, but they actually changed the format (I have screenshots of the before and after from their app) and STILL have not announced the change in format to my building just repeatedly replying I’m doing it wrong and not acknowledging they CHANGED the format.

This company is beyond frustrating. Yesterday, I contacted Fetch because they couldn’t locate my USPS package. They took over 24 hours to respond, and even then never gave a clear answer or resolution.

Then today, I get a delivery notification saying my package was delivered at 1:11 PM — with a fake “signature” that literally says “NOT HERE.” I was home all day. No knock, no call, no contact. And still no package.

This is not the first time something like this has happened. If this issue is not resolved today, I will file formal complaints with the BBB, FTC, and the Florida Attorney General.

Unreliable service, lack of responsibility, and terrible customer support. Absolutely unacceptable.