I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, my new go too place to shop without question. However, delivery across a weekend is a bit wanting for the charge of delivery. Ordered friday morning but arrived monday, no deliveries... See more
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
- #50 of 238 best companies in Men's clothes shop
- #1 of 17 best companies in Sex toy store
- #7 of 57 best companies in Underwear shop
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Fetch
Hi James
Excellent 5⭐️review !!! Thank you 🤩
Great products
Great products, great choices great service. Delivery a bit expensive when you spend over £100. Would like more delivery options
5 December 2025
Reply from Fetch
Hi Matt
Thank you for your 5⭐️ review the team really appreciate it.
We have looked at all delivery options and found DHL to be the most reliable out there.
We want our customers to have a pleasant experience of shopping and receiving their purchases instead of having to chase lost and damaged parcels.
Cheers Matt 😍
I found what I was looking for
I found what I was looking for a waistcoat with a hood.
2 October 2025
Reply from Fetch
Hi Bill
Great review !!! Thank you :-))
Always very fast shipping and customer…
Always very fast shipping and customer service is exceptional. Huge range of products and the store is definitely worth a visit.
6 October 2025
Reply from Fetch
Hey Simon
The team are loving the comments in your review !!!!
Thank you and look forward to you shopping with us again soon 🤩
The best of it's kind
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a wide range of prices which cater to most budgets. Certainly the best shop of it's kind which has both a High Street location and a large Web presence.
5 December 2025
Reply from Fetch
Hi Peter
WOW !!!
What a glowing 5⭐️ review (all true 👍🏻)
Thank you… all of what you have said is what the team strive to deliver everyday and really appreciate your comments.
Once again thank you and look forward to seeing you again soon ☺️
So fast delivery and products look…
So fast delivery and products look better than last n website
5 December 2025
Reply from Fetch
Hi Darran
Fantastic 5⭐️ review … thank you :-))
Very good quality clothes
Very good quality clothes, would give 5 stars only delivery quite dear but very quick so it worth it . Can’t wait to wear them in Torremilinios 😁
5 December 2025
Reply from Fetch
Hi Sean
Great review thank you and hope you have a fantastic time in Torremilinios 😎
DHL is the best delivery service we have found, we subsidise the cost of delivery to make sure our customers receive the items they have purchased and the 5⭐️ service they deserve. 👍🏻
Easy to order and fast delivery
Easy to order to and a great range of gear, very competitive on price too.
Fast trackable delivery also, perfect !
1 December 2025
Reply from Fetch
Hi Richard
The team love to read perfect in a review …
Thank you and look forward to seeing you again soon 😃
Great service with professional and…
Great service with professional and discreet service.
27 November 2025
Reply from Fetch
Hey Customer
Great 5⭐️ review … Thank you 👍🏻
Great shop
Spoke to the shop on the phone after I made an error on the order. Very helpful and quick to resolve. Great to speak to a real person straight away.
1 December 2025
Reply from Fetch
Hey Andrew
Thank you for your 5⭐️ review the team really appreciate it.
We are always here to help and advise our customers in anyway we can.
Cheers Andrew 🤩
Reply from Fetch
Great review Gary !!!! Thank you :-))
Reply from Fetch
Hi Andy
What a fantastic review !! Thank you 👍🏻
Top shop for affordable queer fashion
Staff are always super friendly, helpful and informative. As well as nonjudgemental and inclusive which is super important! Will always be my first choice to shop.
28 November 2025
Reply from Fetch
Hi Shane
Your review and comments sum up what FETCH set out to achieve.
We are definitely an inclusive and welcoming safe place to shop.
Thank you for your review and look forward to seeing you again soon 😚
Reply from Fetch
Hi Chris
Great 5⭐️ review !!! Thank you :-))
Reply from Fetch
Hey Damian
Thank you for your excellent review… :-))
Quick delivery
Quick delivery. Good quality items.
They fit lovely. The love heart sweets included in the pack were a cute little touch
29 November 2025
Reply from Fetch
Hi Mitch
Great review !! Thank you 😃
Reply from Fetch
Hey Gary
Loving your review and comments !!!
Thank you 🤩
Always great service from Fetch
Always great service from Fetch. Been using the company for 5+ years and can’t fault them one bit. Keep up the great work
28 November 2025
Reply from Fetch
Hi Pup Waffles
The team love to hear from returning customers…
And we couldn’t do what we do without loyal customers like you,
Thank you 😍🐾
Reply from Fetch
Hi CLAYTON
the team are loving your review…
Thank you and look forward to you shopping with us again soon ☺️
Reply from Fetch
Hey Customer
A great 5⭐️ review !!! Thank you :-))
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