The customer service with this company is the BEST I have ever seen. Other companies should take note. Now, their perfume...I love it! I loathe the synthetic smell most large commercial brands sell... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ffern is a premium fragrance experience. They continue to impress me with their attention to detail and intentionality with each element of their seasonal releases. The fragrance sample is the perfect... See more
Company replied
Such a lovely experience. When my package didn’t arrive, they responded with so much care and immediately sent a new one. This is my second seasonal perfume, and I’m honestly in love with the con... See more
Company replied
Ffern is a unique experience. Its more than being about fragrance. Its about creativity, organic principles, wellness, connection with nature and the cycle of the seasons. Each fragrance is light and... See more
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Company details
Written by the company
Small batch eau de parfum blended exclusively for the names on our production ledger.
Contact info
United Kingdom
- help@ffern.co
- www.ffern.co
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product is well worth the cost.The…
Product is well worth the cost.The story that they create for the season is spot on. Shipping and Handling are on time and returns are not difficult.
23 April 2026
Unprompted review
Reply from Ffern
Hi Lauri,
Thank you for sharing this feedback. It is wonderful to hear that both the seasonal story and the fragrance feel so true to you, and that shipping and returns have all been straightforward.
We hope that you have a happy spring!
Warm wishes,
All at Ffern.
S26 light herbs and florals scent and…
S26 light herbs and florals scent and ORGANIC !!!Great for the season. Customer service was spot on.
23 April 2026
Unprompted review
Reply from Ffern
Hi Nellie,
Thank you so much for your lovely words. We are so happy to hear you have been enjoying Spring 26, and that our concierge team have added to your Ffern experience too.
We can't wait to hear what you think of the next season!
Best wishes,
All at Ffern
I was compelled by Ffern's…
I was compelled by Ffern's advertisement online. There were people dressed in colorful creative clothing, reminding me of a Solange music video for the gorgeous song "Cranes in the Sky", where there are some women wearing almost like a one-piece in a line. Bound by the cloths, yet separate. I am enjoying wearing the new Spring scent. It is refreshing with a touch of masculine bright crisp like your boyfriend's white ironed shirt with a high collar and gorgeous blue jeans with a tan and sandals (girl is wearing that). The Hair parted on the side with a low ponytail. Visions of Spring Summer scents in a blue sky filled with a warm and slightly cool breeze as petals of the flowering trees float in the air. This is what Ffern does to me!
Thank you!
Happy Spring from cold but flowering gardens Boston!
23 April 2026
Unprompted review
Reply from Ffern
Hi Melissa,
Thank you so much for sharing such a thoughtful review. We love how you have described the way our Spring fragrance makes you feel. It really is so special to hear that our fragrances can transport you in that way.
We are so happy to hear our seasonal film caught your eye too, and that it led you to the Ffern experience. Wishing you a very happy Spring from all of us!
Best wishes,
All at Ffern
Beautiful product
The shipment arrived on time in a beautiful package with gift details. The customer service was also impeccable, they resolved
my issues very efficiently.
23 April 2026
Unprompted review
Reply from Ffern
Hi Graciela,
Thank you for this warm review. I am so pleased the parcel arrived with you on time and that the packaging and gift details felt special.
It is also lovely to hear that our concierge team could resolve your issue efficiently.
We hope that you have a happy and bright spring!
Best wishes,
All at Ffern.
There is no manmade scent that…
There is no manmade scent that compares. Complex but seemingly simple. Elegant, understated, with grace. Would love to collaborate.
23 April 2026
Unprompted review
Reply from Ffern
Hi Harriet,
Thank you so much for these beautiful words about our fragrances. What a lovely way to describe them. We are so delighted to hear you have been enjoying the Ffern experience.
We hope to share many more seasonal fragrances with you.
Best wishes,
All at Ffern
The most delightful gift you could give…
The most delightful gift you could give yourself. A deeply charming seasonal experience that has renewed my faith in modern marketing and product development.
23 April 2026
Unprompted review
Reply from Ffern
Hi Marie,
Thank you so much for taking the time to share such kind words. We are so delighted to hear that the Ffern experience has brought you such joy each season.
Wishing you a very happy Spring!
Best wishes,
All at Ffern
Handmade small-batch fragrance
Handmade small-batch fragrance, supplied with a small tester so you can try it out to see if you like it. Unique and complex scents, released four times each year. Totally addictive! Excellent products and outstanding customer service.
22 December 2025
Unprompted review
Reply from Ffern
Hi Abby,
Thank you so much for taking the time to share such lovely words about your Ffern experience. We are so delighted to hear you have been enjoying our seasonal fragrances, and that our concierge team have added to that experience for you.
Thank you for being part of the Ffern family, we are so grateful to have you with us.
Best wishes,
All at Ffern
Ffern Fanatic!
Gorgeous all around from the unboxing experience to the supplemental materials to the perfume itself. I have never received so many compliments on how good I smell!
22 April 2026
Unprompted review
Reply from Ffern
Hi Mandy,
Thank you so much for sharing these lovely words. We are so happy to hear you have enjoyed every part of the Ffern experience, and how wonderful that your fragrance has been turning heads too!
We hope to share many more seasonal fragrances with you, and can't wait to hear what you think!
Best wishes,
All at Ffern
I love this product so much
I love this product so much. The art and the culture that goes along with the perfume is so lovely. The candle is also really pleasant. The seasonal scents hit just right.
22 April 2026
Unprompted review
Reply from Ffern
Hi Krista,
Thank you so much for these warm words. It is so lovely to hear that you have been enjoying the seasonal fragrances, and that the stories and artwork have added to your Ffern experience too. We are delighted to hear you have loved the candle as well!
We hope to share many more seasons with you, and can't wait to hear what you think of the next one.
Warm wishes,
All at Ffern
It's the most unexpected and best…
It's the most unexpected and best smells I've ever come across!
15 April 2026
Unprompted review
Reply from Ffern
Hi there!
It is just so wonderful to hear how much you’re enjoying it! Thank you for leaving this feedback!
Warm wishes,
All at Ffern
Worth every dime
Ffern has been a lovely experience from start to finish. I expected a bottle of perfume when I joined the ledger, what I did not expect was to receive original artwork, a lovely testing stone, seasonal items - from wildflower seeds to handcrafted tea, a test perfume sampler to enjoy for a week or two before opening my bottle (to determine if it worked well with my unique chemistry); nor did I expect to get some lovely extras, such as a invitation to their seasonal podcast, sound maps, and such excellent customer service. The emails I received from this company, our enchanting, well thought out, and filled with all the information a subscriber would need and would expect from a company such as this. I believe I will be with Fern from many more seasons, and I’m delighted to finally possess sent that I may wear guilt free, knowing they are completely devoid of hormone disruptors and synthetic garbage that has so plagued the health of women for decades. I read all of the reviews that have been left here in their entirety as a fellow client. And what I have noticed is that the feedback that was left here appears to have been immediately active upon and improved for customer enjoyment. That gives me a lot of faith and trust in this company.
Overall, how do I feel about being a part of the Ffern seasonal ledger?
Decidedly, and joyfully, contented and pleased.
22 April 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you for this deeply thoughtful review. It means a great deal to hear that the whole experience, from sample to seasonal extras, and your experience with our concierge team, has felt so considered and enjoyable.
We’re so pleased that the formulas make it easy to wear fragrances with confidence, and that you feel heard when you share your thoughts with us. It is so heartening to know that the seasonal collection leaves you feeling so deeply content and joyful.
We look forward to many shared seasons to come!
Warmest wishes,
All at Ffern.
Unique perfume
Unique perfume. The scent is intoxicating… No one else smells the same. Each season is a surprise, & very rarely do you choose to return. Pure heaven.
2 April 2026
Unprompted review
Reply from Ffern
Hi Keekz,
Thank you for this warm feedback. It is wonderful to hear that the scent feels so uniquely yours, and that each seasonal release still holds a little surprise.
We hope that you have a happy and light-filled spring!
Warm regards,
All at Ffern.
Such a lovely experience
Such a lovely experience. When my package didn’t arrive, they responded with so much care and immediately sent a new one.
This is my second seasonal perfume, and I’m honestly in love with the concept. The scents are natural, subtle, and really capture the feeling of each season.
You can feel the attention and intention in everything they do. I’m very grateful.
21 April 2026
Unprompted review
Reply from Ffern
Hi Danielle,
Thank you for sharing this. I am so glad our concierge team could help quickly when your parcel went astray. It means a lot to hear that you felt cared for throughout.
We are delighted that the seasonal releases are resonating with you, and that the scents feel natural and true to each turn of the year. Your words about the attention and intention behind everything we do are very encouraging for the whole team.
Warm regards,
All at Ffern.
Subtle and earthy
The subtle, earthy scents are so easy to wear! The packaging is superb and each fragrance release is a delightful surprise.
1 February 2026
Unprompted review
Reply from Ffern
Hi Mimi,
Thank you so much for your kind words. It is a delight to hear how much you are enjoying our fragrances, along with the packing of each seasonal release.
We can't wait to share future fragrances with you!
Wishing you a happy spring,
All at Ffern
Ffern as an Experience
Ffern is a premium fragrance experience. They continue to impress me with their attention to detail and intentionality with each element of their seasonal releases. The fragrance sample is the perfect way to test the scent, the diffuser stone is a nice touch that allows you to enjoy the fragrance outside of just wearing it, and the crafty additions like wildflower seeds for spring and tea for winter. Plus, the cinematic display is lovely. These things just elevate the experience tenfold. And to top it all off, their customer service is amazing. I've greatly enjoyed both scents I've received thus far. I'm looking forward to what comes next!
31 March 2026
Unprompted review
Reply from Ffern
Hi Kendall,
Thank you so much for taking the time to write such a lovely review.
We are so happy to hear your warm words about your Ffern experience and are delighted to hear you have two of our fragrances so far, along with our packaging, additional content such as the diffusion stone and seasonal film, as well as our concierge team!
We can't wait to share more of our fragrances with you and we are so happy to have you on the ledger.
Warm wishes,
All at Ffern
Very responsive
Returned an item a couple weeks ago. I wasn't sure how the credit/refund would be issued.
I emailed my question and Lawrence replied within a few minutes with response and resolved my issue.
22 April 2026
Unprompted review
Reply from Ffern
Hi Amanda,
Thanks for your feedback! We really appreciate you taking the time to leave these warm words about the concierge team and Lawrence.
We are delighted to hear that we were there to help resolve your issue quickly!
Best wishes,
All at Ffern
Love at first spritz…
My daughter introduced me to Ffern in December (25) with the Lighthouse scent and it was love at first spritz. It took 2 requests to be selected to receive my first bottle and I am obsessed. I followed up with Spring of 26 and am delighted with it as well. So happy I was introduced to Ffern!
21 December 2025
Unprompted review
Reply from Ffern
Hi Kristin,
Thank you for your kind words! It’s so wonderful to hear that your daughter introduced you to Ffern with Winter 26, and that you’ve gone on to enjoy Spring 26 too.
Thank you for both travelling through the seasons with us!
Best wishes,
All at Ffern
Ffern is a unique experience
Ffern is a unique experience. Its more than being about fragrance. Its about creativity, organic principles, wellness, connection with nature and the cycle of the seasons. Each fragrance is light and subtle. You can tell its not synthetic. It lacks that cloying heaviness of commercial perfumes. I love the added extras too - a card mobile, a packet of wildflowers, the promotional films, the podcast. Its a very special experience.
22 January 2026
Unprompted review
Reply from Ffern
Hi Michele,
Thank you so much for these kind words and your lovely feedback!
Thank you so much for these kind words and your lovely feedback.
We’re so pleased to hear that Ffern has felt like more than just fragrance, and that the seasonal, creative and natural elements of the ledger resonate with you. It’s also lovely to hear that you’ve enjoyed the little extras that come with each season, from the artwork and films to the wildflower seeds for Spring 26.
We look forward to sharing more seasons with you!
Best wishes,
All at Ffern
So unique and thoughtful
So unique and thoughtful, the perfume, packaging, artwork 🫶🏽
22 April 2026
Unprompted review
Reply from Ffern
Hi Leah,
Thank you for your kind words. We’re so pleased to hear that you’re enjoying the fragrance, packaging, and artwork, and that the Ffern experience feels so unique!
Wishing you a wonderful Spring!
Best wishes,
All at Ffern
Wow just beautiful
Wow
What a beautiful product ; from the boxing , to the little touches - that's before you even begin to talk about the perfume !
What an amazing subscription gift this would make for someone
22 April 2026
Unprompted review
Reply from Ffern
Hi Victoria,
Thank you for your kind words. We’re so pleased to hear that you’re enjoying being on the ledger, from the packaging and details through to the fragrance itself.
We're so grateful to have you with us, and can't wait to share future seasons with you!
Best wishes,
All at Ffern
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