FGH Security Reviews 

210
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and helpfulness, often going above and beyond to ensure a positive experience. The service provided is frequently described as excellent, with many highlighting the efficiency and ease of their interactions, whether at events or during training. Reviewers particularly appreciate the knowledgeable and engaging trainers who make learning enjoyable and straightforward. However, some customers also noted issues with management and organization, citing discrepancies between promised work schedules and actual assignments. A few other people also felt that the training courses could be too intense due to the amount of information and waiting times during practical sessions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

User experience

People report positive experiences with user experience, highlighting that courses were straightforward,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

The company has amazing staff who understand people and are professional in there roles. Especially Emily at Managing BFC who goes above and beyond her role and is approachable and understanding of p... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more


Company details

  1. Security guard service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(210)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

I would wholeheartedly recommend FGH to…

I would wholeheartedly recommend FGH to anyone looking for a well informed, customer focussed and forward thinking security company. I have had the pleasure to work with them on numerous large festival and events over the past five years and look forward to doing so again in the future.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

I have worked with FGH a few times in…

I have worked with FGH a few times in my role as independent security advisor/auditor. They have excellent principles and deliver excellent quality of service - organisational culture is led by a great boss and is focused on delivering customer requirements in a positive yet polite and friendly manner. I would most definately recommend them.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Great company that are always focusing…

Great company that are always focusing on continuous improvement. Their staff are well trained and friendly and they take an intelligent and pragmatic approach to security and crowd management work.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

FGH are excellent

I’ve worked alongside FGH for a few years now and have always been impressed with the quality of the service. The staff are great: well trained, knowledgeable and friendly. They implemented a few new protocols on site at one festival which really worked in crime prevention. No hesitation in recommending FGH.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Peter and the Team at FGH

I have known Peter and the Team at FGH Security since the start of the 2020 football season and have nothing but praise for the standard and quality of staff that have been supplied well done keep up the great work.
Les Martin Snr, Oakwood Security Solutions Ltd.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Gigs & Festivals

Been at several venues , gigs & festivals when FGH have been managing crowd control. Always smart, polite & efficient from a customers point if view. Handled emergency situations promptly & efficiently ( first aid response ) .

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Recommended Security/Crowd Management provider

As a consultant in the Security/Events sector, I often get asked to recommend a trusted security provider, which is not always easy. However FGH are always one of those who I will recommend for a number of reasons.

If you need a professional, friendly and capable team then I would have no hesitation in recommending this company.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

I worked for FGH Security for nine years and they are outstanding.

I worked for FGH Security for nine years it was an adventure that is unparalleled in the environment of work today, FGH Management Team are the most supportive people I have come across.
They were always and I do mean always on the end of a phone.
Two incredibly difficult times in my life stand out and they were right there providing support.
I Remember Ben Knott giving me £200 one day out of his own pocket to help me pay my rent once, another time Peter Harrison bought me a bike on the cycle to work scheme that I cycled 30 miles home from a site.
Why you may ask ..... We were a team like no other.
We were valued and respected like no other.
Furthermore I absolutely admire FGH Security for the outstanding commitment to Mental Health and Happiness within the team.
I’m proud of the achievements FGH Security have gained.
Well Done.
FGH Security looks after people, Millions of them, Every Single Year.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Genuinely don’t have a bad thing to say…

Genuinely don’t have a bad thing to say about FGH they are a fantastic company. We have worked alongside them as a service delivery partner for a while now and everything about this company is 1st class from the senior management team, ops team, admin, payroll and everything in between.

Peter and his team are changing this industry for the better and are first rate in everything they do.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

A truly remarkable service provider.

I have worked with FGH since their inception nearly twenty years ago. During my career I have managed some of the biggest venues in London and can say with my hand on heart that no one comes close to FGH’s standards of practical execution, systems & procedures, and due diligence. Pete & Dave are loyal, trustworthy, and hardworking, and treat their team as individuals and equals. A phenomenal company and long overdue a move down to London!

23 May 2020
Unprompted review

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