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Rated 1 out of 5 stars

I have a 2023 Adria campervan on a Ducato conversion. Fiat install connections to a socket for Adria to add items. For 2 years our electric step retracted as soon as the engine starts . A necessary sa... See more

Rated 1 out of 5 stars

Shocking , brand new vehicle ,error messages on the app which apparently the dealer cant correct , customer service appalling , on hold for an hour so far

Rated 1 out of 5 stars

Poor reliability and even worse after sales back-up. Most Fiat dealers have closed in NW England. After just 20,000 miles my 2021 Fiorino required a new, high-pressure diesel pump. Now at 35,000 mile... See more

Rated 1 out of 5 stars

Bought a Fiat Ducato van motorhome, 3 years old and in German. Asked for the handbook in English, Elderly Single woman driver! They refused saying it has to be downloaded. Wrote to ask again for down... See more

1.3

Bad

TrustScore 1.5 out of 5

529 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

Poor customer service at least on servicing French registered rental cars. Wanted them to check a car with a service engine light on as I had to be driving on the motorway with two small kids. Not only weren't they interested, they put the phone down on me. Will ask for a different car next time!

17 August 2018
Unprompted review
Rated 1 out of 5 stars

go far without on fiat i is the…

go far without on fiat i is the unfortunate owner of a fiat 500l as after car was 2 1 / 2år not have made another than to go in pieces. cracked ac. clutch, styrehovede m / m. probe to engine. cracked cord before in dies. cord to battery there jumps of. so can quite simply not recommend to looking on fiat, unless in located before with a large bag money as in will use on repairs

10 July 2018
Unprompted review
Rated 5 out of 5 stars

Why be boring

Why be boring? Driving the new Fiat 124 has been exciting. packing style, performance, economy, & value. Also drove the poorly rated Fiat 500L for two weeks, and loved it! the turbo rocks in both! Fiat Chrysler Alliance is a hit, but Debbie and Donnie Downer R paid to say Fiat sucks. down with Debbie and Donnie! Rock on Italian Style!

8 July 2018
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. Oscar from Fiat Customer Service is very rude and should not work in a customer facing role.

I received a missed call from Fiat, regarding my ongoing case and got through to Oscar. The reg would not work to locate my account, once passed. I queried what my reg was on the account and it was wrong so I asked Oscar to change this to the correct reg so my account could be found in future using my reg.

Oscar constantly repeated we are closing now, you will have to call back tomorrow and I disagreed with this as I work in a contact centre and if we have taken a call, we deal with the issue. Oscar ended the call.

I have never dealt with anybody so rude.

We all want to go home from work, but this is unacceptable behaviour.

26 June 2018
Unprompted review
Rated 5 out of 5 stars

The most patient sales person ever and a first class car buying experience.

After deciding to buy a new car I went to Fiat in Blackpool, Lancashire. The whole experience was fab. Despite being unsure of the car I wanted, the sales person Gareth was great. He explained all my options to me and answered all my questions honestly. From walking in the door for the first time to collecting the car, the whole process was seamless and stress and pressure free. Delighted with the whole transaction and the car. Thanks Fiat and thanks Gareth!

20 December 2013
Unprompted review
Show reviews in all languages. (529 reviews)

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