Fidelity International Reviews 

The Gentleman was extremely helpful,and had a lot of patience with me ,most impressed how he handled my request ,10 out of 10

I had a problem logging into my account. It was a simple problem - the login procedure had changed since the last time I used my account. The Customer Services agent, Maebh, explained things clearly and stayed on the line while I went through it all. Thanks.

Aida was so helpful and talked me through what I needed to know. Patient and so pleasant throughout the phone call we had.

I couldn’t access my account on line. The person I spoke to at Fidelity was patient, helpful and sorted my problem. Thank you.

Once I got through, I experienced a very efficient service. I was able to complete a complicated transaction without issue - thank you!

Couldn't fault assistance given. Roderic, was patient, friendly and sorted out connection issues I was experiencing with their platform. Thank you

I've been trying to get my full name corrected on my account for almost 2 months - highly frustrating that I can't get this simple change over the line so that I can transfer to another platform for once and all.
High fees, slow, I wouldn't recommend with the wider choice of platforms out there today.

I was nervous about setting up a Stocks and Shares Tracker ISA, and both agents helped me enormously. The first one put me on to Duncan who was clearly an experienced broker. He calmly and patiently talked me through the options (never advising, just guiding me to what I wanted). In the end I picked the simple Fidelity UK Stocks and Shares ISA, which I'd always wanted, but was confused by all the choices. Thank you, Duncan.

Excellent help given to move funds about in my account
However, I did find the actual process confusing,
I gave 4 stars because I was starting to get really annoyed at the repeated “did you know” messages that played while you are on hold
Overall, with Peter’s help, I was able to achieve my objectives

Easy to speak with someone.
I spoke to Shannon Parkingson who walked me through the process of finding information.
Shannon was extremely helpful and friendly a credit to Fidelity.

I made a mess of my daughter’s JISA, called fidelity and I was attended to by two angels Will and Fiona who were keen to help me. I was extremely worried but these two calm me with their politeness and guide me step by step on what to do, they made something complicated so easy. These two are excellent, thank you Fiona and Will.

Having made an incorrect assumption while transfering funds from my bank account, I was assisted by Roderick initially and then on a second call by Isaac, both were most helpful and guided me through where I needed to be with further investments.
Thank you,

I’m losing the will! Trying to change my address so I can access my account. Cannot update it over the phone & advised I had to write. So I’ve written (twice) and twice they’ve sent letters to the wrong address! Twice breached my details and twice haven’t managed to update my address correctly. In at a loss

Extremely helpful employee. Nothing too much trouble. Very impressed

The Lady was very knowledgeable and clear in her instructions. Very helpful

Excellent explanation on telephone, very clear and helpful.

Excellent service, dealt with my enquiry very efficiently. Would highly recommend.

Simplified, clearly communicated advice on my financial options. Extremely professional appointment and follow up emails to document what was discussed and to offer further help if needed.