Hello Fidelity! I wanted life insurance on my child and I and I got exactly that! plus a fun conversation. All my questions were answered with detail and reasoning, everything went so smooth! I want t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I may have been a little rushed with my purchase. Money is extremely tight right now. I like your policy better than any other I investigated. Hopefully within a short amount of time I will be able t... See more
Company replied
My experience was completely comfortable, most informative, professional. The best I had while shopping for coverage. Speaking with Mr Trevoy Pointer, Sr., Account Executive, put me at ease. He wa... See more
Agent was clear with necessary explanations of important details. Fully answered all questions. In addition, he helped me in completing my online documents. After calling other insurance agencies to c... See more
Company details
- Term Life Insurance Provider Company
- Funeral Insurance Company
- Insurance agency
- Insurance broker
- Insurance company
- Life Insurance Agency
About Fidelity Life Association
Written by the company
Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.
At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:
- Maintain a family’s standard of living
- Pay ongoing family debts
- Fund children’s educations
- Pay for final expenses
- Leave the family a financial legacy
🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!
Written by the company
- Forbes 2025
- We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
- Top Places To Work 2025
- Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.
Contact info
1350 E. Touhy Ave Suite 205W, 60018, Des Plaines, United States
- 800.369.3990
- service@fidelitylife.com
- www.fidelitylife.com
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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I got my policy in the mail. No surprises after I read the policy. I was really happy with my choice.
I got my policy in the mail. There were no surprises
19 April 2025
Reply from Fidelity Life Association
We're glad to hear that your policy arrived as expected. We appreciate your feedback and strive to provide clear and straightforward information to our customers.
I got a very professional policy…
I got a very professional policy customer service agent. She answer my questions. I wanted a well known Company . I would recommend this Company to freinds .
22 March 2025
Reply from Fidelity Life Association
We appreciate your kind words and are glad you had a positive experience with our customer service agent. We strive to provide our customers with the best possible service and are happy to hear that our agent was able to answer your questions. We value your recommendation and will continue to work hard to provide excellent service to all our customers.
Representing was Very knowledgeable to…
Representing was Very knowledgeable to my Questions an Concerns.
Agent Understood the Assignment, Importance of Budget Friendly Policies for My Family. He followed up as planed each time.
7 April 2025
Reply from Fidelity Life Association
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our agent knowledgeable and helpful in addressing your questions and concerns. We're also pleased to hear that they understood the importance of budget-friendly policies for your family and followed up as planned.
Reply from Fidelity Life Association
We're so glad to hear you had a positive experience! We appreciate your kind words and are committed to providing a seamless process for our customers.
The representative was patient and…
The representative was patient and knowledgable about the product being offered.
14 April 2025
Reply from Fidelity Life Association
We appreciate your kind words about the representative's patience and knowledge. We strive to provide our customers with exceptional service and are glad you had a positive experience.
They were really helpful for first time…
They were really helpful for first time policy holders.
14 April 2025
Reply from Fidelity Life Association
We're so glad to hear that you had a positive experience with us! We appreciate you taking the time to share your feedback. It's our goal to make the process as smooth and easy as possible for all our customers.
Terrible customer service
This company will delay issuing a refund and cancellation of your policy if you attempt to cancel within your 30 day look-back period. I received absolutely NO communication and had to call over and over again yet was given no actual written confirmation of cancellation or refund. I have called more than 8 times and have NEVER received a single reply from their customer service team to the numerous emails. Even if they offered the best rate, which they did not, I would not keep a policy through this company simply due to the terrible customer service and lack of response.
15 April 2025
Unprompted review
Excellent service.
Excellent customer service and friendly agents. Explained in detailed about various policies.
13 April 2025
Reply from Fidelity Life Association
We appreciate your kind words and are delighted to hear about your positive experience. We strive to provide exceptional customer service and are glad our agents were able to assist you with clear and detailed information.
Reply from Fidelity Life Association
We're so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
The rep actually took the time to explain everything. That included the fact that if the policy you buy is not a whole life policy, the price will eventually rise. I appreciated that.
This company was great to work with. The rep. explained everything and even did a follow-up to make sure I got everything. Excellent experience.
13 April 2025
Reply from Fidelity Life Association
Thank you for your kind words! We're thrilled to hear you had a positive experience and that our representative was able to explain everything clearly. We strive to provide excellent customer service and appreciate your feedback.
Yu all was some great people to work…
Yu all was some great people to work with very professional and really patient with me thank you so much
12 April 2025
Reply from Fidelity Life Association
We are so glad to hear that you had a positive experience working with us. We strive to provide excellent customer service and appreciate your kind words about our team's professionalism and patience.
The gentleman I spoke with was very…
The gentleman I spoke with was very friendly and knowledgeable. He helped me get just what I needed.
18 April 2025
Reply from Fidelity Life Association
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and appreciate your kind words.
Awesome Representative
My experience was Awesome. My
Representative was Amazing. He was very helpful and explained everything to me.
10 April 2025
Reply from Fidelity Life Association
We're delighted to hear about your positive experience. It's wonderful to know that our representative was able to provide you with the assistance and clarity you needed. We appreciate your kind words and will share your feedback with the team.
Reply from Fidelity Life Association
We're delighted to hear you had a great experience. Thank you for sharing your positive feedback.
The girl I worked with
The girl I worked with, Valerie Miyagawa, was very helpful. She was patient, polite, respectful, and knowledgeable. At the end of the process, we were laughing, like we had been friends for years. I truly enjoyed working with her. She led my through the process, I'm very happy with the end results.
17 April 2025
Reply from Fidelity Life Association
We are so happy to hear that you had such a positive experience! It sounds like you connected with Valerie in a meaningful way. We strive to create a welcoming and supportive environment for our customers, and it's wonderful to hear that Valerie embodied those values. We're thrilled that you are happy with the end results.
Reply from Fidelity Life Association
Thank you for the feedback!
Fidelity Life Insurance
Fidelity Life Insurance has been a tremendous help in securing the right insurance coverage for me and my family. Their process was straightforward, their representatives were knowledgeable and supportive, and they made it easy to understand my options. With their guidance, I was able to obtain coverage that not only fits my needs but also gives me peace of mind knowing my loved ones are protected. I’m truly grateful for the service and support Fidelity Life provided throughout the process.
7 April 2025
Reply from Fidelity Life Association
We appreciate your kind words and are thrilled to hear about your positive experience with Fidelity Life Insurance. It's wonderful to know that you found our process straightforward and our representatives helpful. We strive to make the insurance process as clear and comfortable as possible for our customers, and your feedback confirms that we are on the right track. We are dedicated to providing our customers with the best possible service and support, and we are grateful that you felt we met your needs. We value your trust and are committed to continuing to provide you with exceptional service in the future.
No debt for kids
Reasonable price for my age. Agent (Ashley) was very helpful and professional.
14 April 2025
Reply from Fidelity Life Association
We appreciate your kind words about our agent Ashley and the reasonable pricing. We strive to provide excellent customer service and are glad you had a positive experience.
this was my second policy with…
this was my second policy with fidelity...Jasmine, my agent is the main reason I like this company...she made is so simple and answered all my questions quickly
4 April 2025
Reply from Fidelity Life Association
We appreciate your kind words and are thrilled to hear about your positive experience with Jasmine. It's wonderful to know that she made the process simple and answered your questions promptly. We strive to provide exceptional service and are delighted to hear that Jasmine exceeded your expectations.
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