Fig Loans Reviews 9,073

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, appreciating the low monthly payments and the flexibility offered in payment plans. Many people find the application process simple and efficient, with funds often available quickly, and praise the company for being a reliable resource during emergencies. However, some customers also noted issues with loan renewals, reporting that despite a positive payment history, they were sometimes treated as new applicants. A few other people also felt that the company lacked compassion or assistance in certain situations, and some were concerned about how paid-off loans were reported to credit bureaus, potentially impacting their credit scores.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and reliability. Many... See more

Payment

Clients share positive opinions on payment, highlighting the ease of making payments and the flexibility... See more

User experience

Users describe positive interactions with the user experience. Customers consistently praise the ease of use,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

I appreciate this company, I have had several loans with them and paid them off then all of a sudden I tried to renew and was told no several times. But I think I tried again at the right time and I... See more

Rated 5 out of 5 stars

The company have always given me the feeling of trust and that their goals are to comfort your needs not to exploit your needs. The interest rate are fair and reasonable compared to the others tha... See more

Rated 5 out of 5 stars

Fig Loans is always fair on point with their terms of their loans. Have been using them for a while, and they are always satisfactory with loaning me the amount that I need when needed. Customer ser... See more


Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Financial advisor
  4. Loan agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fig Loans is So So Awsome and I love you guys !!!

Fig Loans has made easy and less Challenging as most loan places..Fig Loans will always be my loan Company Because they're courteous and honest and very friendly And they helped me through some hard times when I needed a Friendly hand.....Fig Loans are Awsome.keep up the great work and your Dedication To the public...your friend Paul Sadler

13 April 2026
Rated 5 out of 5 stars

True Help

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable high interest payments. Totally in awe of the low monthly payments. You will be a very happy customer, Fig loans aims to please.

13 April 2026
Rated 1 out of 5 stars

If you miss one PMT they will destroy yr credit

If you are late with one payment they will report you to all 3!reporting agencies and destroy your credit

24 April 2026
Fig Loans logo

Reply from Fig Loans

We are sorry to hear of any concerns. Fig reports all payment history to the three major credit bureaus, both positive and negative, and is obligated to report all information accurately. If a payment becomes 30 days or more past its original due date, we are unfortunately required to report it as late. However, you can improve your credit score by catching up on past due payments and making subsequent payments on time. We offer repayment plans at no extra cost.
Please feel free to reach out to our customer support team via email at service@figloans.com or via text at (832) 803-0990.

Rated 1 out of 5 stars

Im a returning customer and i dont find…

Im a returning customer and i dont find it fair that i keep getting denied. All im asking for is for a little help. Im going ti tell my friends to not use this company because of the lack of help and compassion

21 April 2026
Unprompted review
Fig Loans logo

Reply from Fig Loans

We are so sorry to hear of your concerns and that we were unable to provide you with a loan at this time. While loan approval cannot be guaranteed in advance, previous loan history is taken into consideration. We also assess other factors to help inform us of a borrower's ability to repay --  late and missed payments may hurt a borrower's credit score as well as our ability to lend to more customers. We're constantly working to improve our loan origination process to sustainably expand access to credit.
We reached out to you directly via email to address your concerns. Please check your inbox and spam/junk folder for an email from service@figloans.com.

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