FILA Reviews 

This is a fraud site!Second time order from FILA.COM. I never received my shoes🤦.

The items I ordered were not the right size for me. I contacted a customer service representative because I had not received a refund for that return I sent in more than a month prior. We had about 5 exchanges resulting in absolutely nothing. Those exchanges took place over the course of a few months as well because they really do not get back to you. If you do need a quick refund, I suggest you fill out their inquiry form on the website though, because that eventually got me my refund although it was not quick whatsoever.

To keep this short and sweet, I ordered 2 clearance items (that usually take people longer to find when sorting at the warehouse) on a Tuesday morning and had them at my door by Friday. Phenomenal. Can't speak to their customer service but from what I did deal with, lovely.

I'm so happy Fila partnered with BTS. The collection is fantastic!

I had no problems with fila.co.uk customer service slight delay in delivery but that's due to covid people need to understand that coat still arrived 6 days customer service very help full I will definitely buying from here again from steven Percival

I never usually make a complaint but feel I have to in this case..

I purchased an item almost a month ago, the money has gone out of my account and I haven't received my order or anything telling me my order is on its way.

I have emailed customer service 4 times now and still no response. Do not buy from this store- it doesn't respond to complaints or emails.

Quite frankly it's daylight robbery.

Fila UK provides the worse customer service in history. I followed the proscribed manner to return a product and it’s been weeks still no refund. Their service is preposterous!!

FILA UK has terrible customer service. I returned a sweatshirt on 04/09/20 and requested an exchange. The returns process doesn't even include a returns label, you just have to write your own. The site didn't create an account so can't track anything that way and despite Royal Mail having tracked the parcel as delivered, I have heard nothing. I've tried replying to their email, contacting through the website and social media but no response at all. Terrible service for such a big brand.

fila.co.uk. Shocking avoid. No customer service. No refund process 6 weeks on still chasing a refund for a product we returned. Two numbers listed for BB UK Ltd 01923 288550 and 01923288544 they both said they are the wholesale part of the business and not the website but when you look at the people who take your money it is BB UK Ltd. Fraud. Finally resolved 2 months later customer service is on 01702 561263.

Ordered shoes, they were the wrong size. The site "didn't offer exchanges" which was a red flag, but the site said that all unworn items can be returned within 30 days. There was no "return item" button, another red flag, but you could print a return slip, so I did. I got it in the mail within a day. It's been about a month now, no refund, no email, no updates when I "check order status." I sent them an email THROUGH THEIR WEBSITE using the email I bought through the site with (that they continue to send sales email too) and I got a suspicious email I hardly even noticed from a strange email address that said my email was never sent because my email address I gave them was from Yahoo and they didn't accept emails from yahoo. Also, the only allow 200 characters to explain your issue??? Which is like nothing. Called customer service and they said they were closed and to "call back during business hours" but didn't say what those business hours were. They go out of their way to make sure you can't get through to them. It's sickening and I will NEVER make a purchase through their scam site again.

Ordered shoes from Fila Australia.. they sent me the wrong shoes and their customer service dealing with the issue is probably the worst I have ever received! The basically left the responsibility of correcting the mistake on my shoulders, not helpful in the slightest. Will NEVER order from their online shop again

I ordered two tops from Fila uk site, on the site it states that delivery will be between 1-3 working days, i ordered them on 17th August and it is now the 25th and nothing, I still haven't even received a shipping number or any confirmation that my order has been sent, they have taken the money from my account on the 18th August!? I have sent 6 e mails and had no reply! I managed to find a number for their customer services(which isn't on the website) I called them and spoke to a woman who was very helpful but couldn't give me any update on my order, she said she would call back but I still haven't heard from them.

I purchased the Fila memory realmspeed 2 women’s running shoes. I wore them like twice and they started to make a clicking sound and the blue memory pads broke off. These shoes are terrible and not worth the money. I’ve bought Fila shoes previously but these running shoes were a great disappointment. They are good looking shoes but nothing else.

VERY BAD SERVICE BOUGHT ON THE 14TH SENT A TRACKING NUMBER ON THE 15TH AND TODAY IS THE 19 AND THE TRACKING INFO ON FEDEX AS STILL NOT UPDATE YET. BEWARE! VERY BAD SERVICE

So sad I have been forced to leave this review ... massive Fila fan from my youth , bought many items again now from other sellers and fila direct .

Purchase made and the Tracksuit bottoms were way too big ( despite being the same size as others yet far too big ) . Kept two items which were tops and returned the bottoms .

Slightly annoying that one has to pay for post back ( unlike Many other retailers ) but post paid and recorded the delivery . Not even sure if this is allowed .

Goods arrived back with them a week ago now ( delivery proved on Royal Mail website ) and heard nothing since . I’ve emailed them three times now and nothing . No refund , no acknowledgement . Nothing . I told them yesterday if I don’t hear from them I would have to give my opinion on here , still nothing. They don’t seem to care .

Yes we live in troubled times but if big companies can ship goods out in 2 days then they should have staff to reply in 7 days.

Not good . Poor service ruins the brand. Easy to be good when things are going well but proof of any online company is how they respond to clothes that don’t fit .

So a week later , close of business , no wiser .

Very poor service , would not recommend .

Fila shoes are affordable and comfy. Can't wait to buy more products

I bought a pair of Fila Memory Silverflare runners seven weeks ago. I have worn them on about ten occasions . Last night I noticed that the soles are totally worn in a number of areas, They are usually $150 a pair,, I paid $70 on sale, but still they were a total waste of money. I would not purchase another pair of Fila shoes ever, I feel ripped off, I bought them from Harris Scarfe, They do not refund on runners which were purchased any later than 30 days. Fila ignored my email requesting assistance, They have used shoddy material in their manufacture. It is a shame because I loved the design

I bought some new pair of FILA shoes 1 month ago. About 100€ in France. And already broken ! There is one hole on each shoe, at the exact place the shoe is folding when I walk. And I don't walk a lot at all !!! And this is without talking about laces, wich were totally fraying from the very first day I used them. I had the feeling that I bought counterfeit ! But no... There are real.. Very bad quality :(

Well, I am a shoe collector and one of the most that I collected was this brand. It's all good in me when it comes to quality and price as well