Finance of America Reviews 

7,385
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 691 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the dedicated loan officers who guide them seamlessly through the application steps and explain every single requirement thoroughly from the very first phone call. People frequently highlight the exceptional customer service, noting that staff members are polite, highly knowledgeable, and always available to answer questions promptly over the phone. However, some customers also noted frustrating challenges regarding poor communication and significant delays during the underwriting stages. A few reviewers experienced real difficulties when status updates were severely lacking or when interacting with unhelpful office personnel.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professional,... See more

Customer service

People report positive experiences with customer service, highlighting that agents are consistently... See more

Service

Users describe positive interactions with service, highlighting professional and knowledgeable agents who... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff members made complex... See more

Response time

Consumers find response time to be positive, as reviewers frequently highlight immediate contact and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finance of America is a wonderful company. Our loan process was so streamlined and organized. We had dedicated loan officers who walked us through the process every step of the way. Details of our loa... See more

Rated 5 out of 5 stars

FoA from the very first phone call made the process of a RM, absolutely seamless. Everything was explained thoroughly and the actual initial 'approval' was literally handled in minutes from the first... See more

Rated 5 out of 5 stars

Jason patiently answered all of my questions (& there were many throughout a month long process). Plus, I appreciated his "check-in" phone calls to give me updates as the process moved along.

Rated 5 out of 5 stars

Wonderful immediate contact as needed. Even from a long distance and not locally. Close guidance all the way thru the process with both Reggie and Theresa.


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Services
  4. Non-bank financial service
  5. Retirement home

Written by the company

Our goal? Helping you accomplish yours. Finance of America’s mission is to help people feel the joy and accomplishment that comes from living retirement to its fullest. As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader. This consistent commitment to leadership and trustworthy excellence has earned us an “A+” rating from the Better Business Bureau® and the honor of being one of the top-rated reverse lenders on ConsumerAffairs.com**. *Finance of America is listed as Best Reverse Mortgage Lender by Bankrate in this article, published January 2024. **As of May 2024. Top Reverse Mortgage Lenders must have verified reviews on ConsumerAffairs, an overall satisfaction rating of at least 4 stars, and at least a 2:1 ratio of 5-star to 1-star reviews. Finance of America Reverse LLC pays a monthly fee to participate in the ConsumerAffairs Authorized Partner Program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,385)

674 reviews in the last 12 months

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Rated 5 out of 5 stars

Aline, Heather, and Ilse

Aline, Heather, and Ilse answered all my questions and anticipated many of them, and helped me navigate the system when I encountered problems. They were always professional and courteous.

24 September 2026
Rated 1 out of 5 stars

I went through the entire process…

I went through the entire process complying with every document and process required by me, the borrower/customer. The process was unnecessarily tedious, but I wanted to see it through. A notary was sent to my home to complete the signing. I was given 3 days to withdraw myself from the process. On the 4th day, I was supposed to have $730,000 wired to my checking account. It’s the 5th day and I have not received access to one penny of my loan. I am being told that there is a problem wiring money into my checking account….the same checking account used by the IRS, the state bureau of revenue, and the social security administration. And yet, somehow Finance America can’t wire my money. And there is no end in sight, no idea of where my $730,000 is or when I might get it. 9% interest on $730,000! Do the math. In the meantime, Finance America is calling my loan “closed”.
DO NOT DO BUSINESS WITH THESE PEOPLE!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

The process went very smoothly

The process went very smoothly. I can't believe we closed in less that 30 days. My agent Gina and her team was very professional, knowledgeable and did what she said they would do.
I received quotes from 3 different companies. The quotes were competitive. I initially chose to go with another company, but they couldn't deliver on what they said.
When I came to Finance of America, they delivered on everything that they said they could do.
I recommend them to anyone that's looking for the kind of services they offer.

30 September 2026
Rated 4 out of 5 stars

Tiffany was johnny on the spot

Tiffany was johnny on the spot. If I had a question, she had the answer. The whole process went smoothly. All the people that I talked to were friendly, knowledgeable and never rushed me.

17 September 2026
Rated 5 out of 5 stars

Fast

Fast, courteous, well informed, listened, very professional yet approachable...nothing considered as insignificant. Thank you!

24 September 2026

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