After my business collapsed I lost everything and was tens of thousands of pounds in debt, began with Citizens Advice who though were helpful initially but as soon as it wasn’t a straightforward ‘goin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would give 0 stars, signed up they made my partners earnings count to what I had to pay, then after paying for the full time at closing (when I know I overpaid 5 years due to individual debt being cla... See more
Company replied
After coming out of an abusive relationship where I had money stolen and my debt built up from this, I had a call with them where they were able to help straight away, I didn’t feel judged or embarras... See more
Wow I was completely unaware that there company’s like the Financial Wellness’s group existed. I suffer with Mental health and Sam took great care helping me through all my finances And she decide... See more
Company replied
Company details
Written by the company
Live more, stress less. Life should be more than stressing about money, we can help get things sorted. Whether you’re worried about day-to-day financial struggles and need advice, want to check your plan progress or are budgeting for the future, we’re always here when you need us.
Contact info
Floor 15, Blue Tower, MediaCityUK, M50 2AB, Salford Quays, United Kingdom
- 0161 804 5464
- contactus@financialwellnessgroup.co.uk
- www.financialwellnessgroup.co.uk
3.6
Average
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They was very helpful up to this point…
They was very helpful up to this point just waitin to see after 12 months I am Deat free
3 November 2022
Unprompted review
Reply from Financial Wellness Group
Thanks for taking the time to feedback. We're sorry to hear that this is your experience. If you can please provide some further details to your case, one of our colleagues will contact you to look into your case and address your concerns.
Matt and Samantha were brilliant they…
Matt and Samantha were brilliant they understood and made my life easier,i was in a lot of debt. They always called me bk when we made an arrangement never late to call me.very professional lovely to talk to nothing was to much trouble so happy to have got I contacted with them.
14 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback. We're pleased to hear of your positive experience, and we wish you the best of luck for the future.
They change my life
They change my life. They help me so much. Great people who listen and don't make you feel bad about beeing in debs. Such amazing understanding. Such a relief for me as i didnt imaginethere is help out there for me. Thank you so much for Financial Wellness Group for making me feel safe and again happy.
12 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback. We're pleased that we have been able to assist you - we wish you the best of luck with your solution.
Amazing help from the start I was…
Amazing help from the start I was reassured no debt companies will contact me in the future and if they did I had proof I was on a DRO
1 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback. We wish you the best of luck for the future.
Absolutely fantastic service they…
Absolutely fantastic service they helped me through everything and I got the results I wanted, I would strongly recommend them to anybody
10 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for your 5* review
Sympathetic and helpful advice
Thanks so much Chris and team at FWG. Your patience and understanding during an extremely difficult time were greatly appreciated
2 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for your feedback.
Amazing quick and simple process all…
Amazing quick and simple process all sorted within a week
7 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for your feedback. We're pleased we have bee able to assist you - we wish you the best of luck for the future!
These guys are amazing
These guys are amazing, was on the phone for around 3 hours collecting information, these guys were their the entire time in the background, very polite and professional.
29 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback!
Brilliant until you sign the dotted line.
They where brilliant to start with, very helpful and reassuring but once i signed upto a DMP they didn't seem to care too much anymore. Still receiving debt letters 12 weeks on and they stopped replying to my emails untill I contacted customer service and it seems my adviser doesn't work for them anymore but I wasn't told about it. Still stressed about my debts because it seems so little of what I'm paying is paying off debts.
5 November 2022
Unprompted review
Reply from Financial Wellness Group
We are sorry to read this is your experience, we are passionate about our customers and the service we provide. One of our colleagues will contact you to look into your case and address your concerns if you would be happy to provide further details.
Staff were brilliant in talking me…
Staff were brilliant in talking me through my whole application. If I had any questions I could contact them very easily.
Very pleased, thank you
2 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for your feedback.
Can’t thank this company enough I was…
Can’t thank this company enough I was really struggling with debt and depression they helped me get my life back every one I spoke to was really kind and understanding and Tom who was the mail person who helped so would really like to say thank you very much for everything
4 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback and sharing your experience.
Very Highly Recommended
Over all They are very highly recommended.I have completed my DMP very happy for it.I have loads of complaints and problem with them for nearly nine years,Mostly every year i did make a complaint and negative reviews but with all of those issues they are very quick resolving it.They will take all issues and problem seriously.They will even let their manager handle your issue on very high outcomes.The will reall reassure you everything will be sort out to make you feel at ease and comptable.Big salute to all of you.Thank you soo much!!! From the bottom of our hearts.Advance Merry Christmas
4 November 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback your experience. We are sorry to read about your experience of having to make complaints, we are passionate about our customers and the service we provide. I am pleased we were able to resolve these at each opportunity and your experience was overall positive. We wish you the best of luck for the future.
Listened to my concerns and were very…
Listened to my concerns and were very thorough throughout the whole process and talked me through the process answering all questions I had.
13 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback.
Very professional excellent service…
Very professional excellent service hassle free application
28 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for your 5* feedback
A huge weight off my shoulders!
So for the past 5 years, I’ve been dealing with mental health and debt problems. It came to a point where it was over take me to court or bury me underground. I am now in a much better place and after speaking to FWG I am now on a DRO and on the road to a brighter future!
Mike, Sam & Jay have all been a massive help to me! They helped from Day 1 all the way til the end, the instructions and advice about what to do if I have unwanted visitors and phone calls to keep me calm. During the process I did receive scam phone calls from companies who were mimicking that they were the group, but the guys really did help me and let me know that this can happen, but it will all stop soon. I am so very grateful and so happy that you guys have been able to help me on this journey. thank you so much.
19 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback. We're really pleased we've been able to help you, and your message will be passed on to the team.
I'm sorry that you had to experience some nuisance phone calls from people trying to replicate us!
We wish you the very best of luck for the future.
As someone that struggles to deal with my problems, I found this to be my escape from them.
As someone that struggles to deal with this sort of thing, these guys made it so simple, mine was a while ago now and I wish I could remember my advisers name now.
The letters stopped.
The stress stopped.
I'm really glad I called when I did.
24 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for your 5* feedback. We're pleased that we were able to assist you.
Honestly I couldn’t thank yous enough
Honestly I couldn’t thank yous enough. Epically jay he was a great help talked me through everything and took a weight off my shoulders
17 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback and specifically mentioning Jay!
They are simply amazing and hardworking.
I can't express enough how much this company helped me I was so stressed out with all the bill I had and Gemma and Jay the 2 most amazing people I've ever spoke to help me out so much without any judgement. I had enforcement officers at my door ringing me constantly and I felt so confident and comfortable because there is nothing this officer could do I now have a DRO in place and I'm stress free and happy with where my bills are at now thank you all so much.
19 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you very much for your 5* feedback. We're happy that you feel stress free. We wish you the best of luck for the future.
Amazing customer service for start to…
Amazing customer service for start to finish and so easy to deal with
20 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for your feedback.
I am very happy with these people
I am very happy with these people. They have helped me a lot and taken care of my finances
4 October 2022
Unprompted review
Reply from Financial Wellness Group
Thank you for taking the time to feedback. We're really pleased we have been able to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.