11/10 overall rating, we couldn’t be happier with the service and professionalism that we received from Harry upon purchasing our car. He truly went above and beyond sourcing exactly what we wanted d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easiest car purchase I’ve ever made 🤩 I asked, they delivered! Amazing service from Guy who sourced my lovely little fiesta, delivered in perfect condition to my door. They sorted everything out for... See more
I can be pretty indecisive when it comes to finding a car, but Ted was a total champ. He kept searching and rolling with my changing ideas without missing a beat. If you're looking for a hassle-free... See more
Company replied
Matt is an absolute gentleman and personable, with a great wealth of knowledge of the trade. Although conversations have been done over the phone or messages, I feel I've known Matt for a long tim... See more
Company replied
Company details
Written by the company
We find your ideal car and do all the hard work for you! Let our sourcing experts find, collect, prepare and deliver your next new car with minimum effort required from you. Let us know some basic details of what car you want and we will send you several options of used cars that meet your requirements and budget.
Contact info
Unit 8 Ings Mill, Dale St, , WF5 9HQ, Ossett, United Kingdom
- 01924 566086
- joe.ellis@findmy.car
- www.findmy.car
4.8
Excellent
309 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Great Service from Glenn and saw me…
Great Service from Glenn and helped me throughout the process. Great personality, fun to talk with and even better in person also came bearing gifts would recommend to anyone who is looking to get a new car or change their current one
25 January 2025
Unprompted review
Reply from FindMy.Car
Thank you so much for your fantastic review! We’re so glad to hear that you had such a great experience with Glenn and that he made the process enjoyable for you. At Findmy.car, we really pride ourselves on offering not just a professional service, but a personal one as well, so it’s awesome to know that Glenn was able to make you feel comfortable and have fun during your car-buying experience.
The fact that he went the extra mile, even bringing gifts, shows just how much we care about making our customers feel valued. We’re really grateful for your recommendation, and we’re sure anyone looking to buy a car or upgrade their current one would be in great hands with us.
If you ever need anything else, whether it's for a future upgrade or any advice on your car, don’t hesitate to reach out. Thanks again for choosing Findmy.car, and enjoy your new ride!
Dealt with Ted from 48hrs after my no…
Dealt with Ted from 48hrs after my no fault accident. I had really specific requirements with regards to a replacement vehicle but he was so understanding and really listened to what I needed. He worked around me and found me a great replacement, delivered quickly after securing it (lovely and clean) complete with some flowers and chocs which was a lovely touch.
Great service and really helped with replacing our vehicle after such a stressful incident. Would definitely recommend - thank you Ted :)
9 December 2024
Unprompted review
Reply from FindMy.Car
Thank you so much for sharing your experience! We're so glad to hear that Ted was able to help you through such a stressful time after your accident. At Findmy.car, we understand how important it is to find the right replacement vehicle, especially when dealing with the aftermath of an accident. It’s great to hear that Ted took the time to listen to your specific needs and worked around you to find the perfect car.
We always strive to go above and beyond for our customers, so we’re really happy that you appreciated the quick delivery and the thoughtful touch with the flowers and chocolates—it’s those little things that make a big difference.
Your recommendation means a lot to us, and we’re so pleased we could help turn a difficult situation into a smoother one for you. If you ever need anything in the future, whether it’s for another vehicle replacement or just some advice, don’t hesitate to reach out. Thanks again, and enjoy your new car! 😊
I had a wonderful experience with Ted…
I had a wonderful experience with Ted at find my car recently! It was so seamless and Ted answered all of my (many) questions so quickly which was very reassuring. I really appreciate how quickly the whole process was from start to finish, it was a friendly and very easy process. And I love my new car so much which was delivered straight to my house!
Thank you Ted!
23 January 2025
Unprompted review
Reply from FindMy.Car
Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and enjoyable experience with Findmy.car. It’s great to know that all of your questions were answered quickly, and that the whole process was easy and stress-free. We always aim to make car buying as straightforward as possible, and it’s fantastic that we managed to do that for you.
We’re also delighted to hear you’re loving your new car and that it was delivered straight to your door—just another way we try to make the experience as convenient as possible.
Your feedback means a lot to us, and we’re so happy we could help you find the perfect vehicle. If you need anything else in the future, don’t hesitate to get in touch. Thanks again, and enjoy your new ride!
Wonderful car buying experience
Haven't changed my car in 10 years so was very sceptical about the process of buying a new car.
Shane put me at ease straight away. He went through every detail and ensured I understood every part of my purchase. He went above and beyond and made sure I was happy with every stage. No hard sale, no jargon, just care and attention to any queries that I had.
Would definitely purchase again from Shane. Your a credit to your profession
20 January 2025
Unprompted review
Reply from FindMy.Car
Thank you so much for your wonderful feedback! We're delighted to hear that your experience with Findmy.car was smooth and reassuring, especially after not changing your car for 10 years. Buying a new car can often feel overwhelming, but we’re glad we were able to guide you through the process with care and transparency.
We pride ourselves on providing a no-pressure car buying experience, offering expert advice and clear communication every step of the way. It’s fantastic to hear that you felt comfortable and well-informed throughout your car purchase journey.
At Findmy.car, we’re committed to helping customers find the perfect car, whether it's for upgrading your current vehicle or securing a great deal on a new one. If you ever decide to purchase another vehicle in the future, we’d be more than happy to assist.
Thanks again for your kind words, and enjoy your new car! If you need any further help or advice down the road, don’t hesitate to reach out!
Ted was great
Ted was great. He found me a lovely car, just what I wanted. He also found it in a few days and delivered it in the snow. Great service!
8 January 2025
Unprompted review
Reply from FindMy.Car
Thank you for your great feedback! We're so pleased to hear that you found the perfect car through Findmy.car. It's fantastic to know that we were able to quickly source and deliver the vehicle you wanted, even in challenging weather conditions. We always aim to provide excellent customer service and make the car-buying process as seamless as possible, so it's great to know you had such a positive experience.
If you’re ever looking for another car or need any assistance in the future, don’t hesitate to reach out. At Findmy.car, we’re committed to helping you find the right car at the right price, with hassle-free delivery right to your door.
Thanks again for choosing Findmy.car, and enjoy your new vehicle!
Absolutely Amazing Service From Shane!
I cannot recommend Shane at Find My Car Approved highly enough. He went above and beyond for me, even opening on Christmas Eve so I could view the car—something most people wouldn’t do at that time of year. Despite facing tough personal challenges, Shane remained professional but also incredibly kind and accommodating throughout the entire process.
On the day of collection, everything was seamless, and Shane made the experience stress-free and enjoyable. His warm and genuine approach made all the difference, and I truly appreciate the effort he put into ensuring everything went perfectly. Thank you, Shane, for being such a lovely person to deal with and I’m so happy with my new car!
7 January 2025
Unprompted review
Reply from FindMy.Car
Thank you so much for your kind words! We’re thrilled to hear that your experience with Findmy.car was such a positive one. We understand how important it is to make the car-buying process as seamless and enjoyable as possible, and we’re so glad that our team was able to go the extra mile for you, even during the holiday season.
At Findmy.car, we pride ourselves on offering a personalised, no-pressure service, and it’s fantastic to know that we made a real difference in your car-buying experience. We’re delighted that everything went smoothly and that you’re happy with your new car!
If you ever need anything else or are considering another vehicle in the future, please don’t hesitate to reach out. Thanks again for your recommendation, and enjoy your new ride!
Very easy process
Very easy process! All done over Christmas, Ted was great though out the entire experience
30 December 2024
Unprompted review
Reply from FindMy.Car
Thank you for your feedback! We're so pleased to hear that your car-buying experience was smooth and stress-free, even over the Christmas period. We aim to make the process as easy and convenient as possible for our customers, so it’s great to know everything went well for you.
If you're ever looking for another car or need any assistance in the future, don’t hesitate to get in touch. Thanks again for choosing Findmy.car, and enjoy your new vehicle!
Easy five stars!
Ted was brilliant from start to finish, you could tell that he really cared about making sure that the vehicle was of a good standard, and that I was happy with it. Really friendly and positive, and was a fantastic experience - it can be a little daunting buying a vehicle remotely, but Ted made it easy and stress-free.
Would definitely recommend! Thanks Ted!
17 December 2024
Unprompted review
My mum purchased a car from Ted
My mum purchased a car from Ted, he was super helpful and made the process smooth and hassle free for her.
Couldn’t recommend Ted more, he went above and beyond and kept her updated about the process.
Will definitely be using him in the future 5*
10 December 2024
Unprompted review
Great experience
I was apprehensive buying my new car using this process but Teddy went above and beyond. He reassured me about the process and explained how it all works, he put loads of time and effort into sourcing the right car for me and delivered it to my door with chocolates and flowers, what's not to love. The car is exactly as described and meets all my requirements. If like me your unsure about buying a car this way, then rest assured if you trust the process you'll be happy with the experience, no pushy sales pitch or trying to get you to buy anything you don't need. Teddy at FindMy.Car will forever be my car guy.
6 December 2024
Unprompted review
Thank you
We unfortunately had our car written off after someone drove in to it when it was parked up. So the company that had written off the car nationwide accident hire put me in touch with this fantastic company. Glenn @findmy.car gave me a call I explain that we was wait to find out how much we was going to receive from the car that had just bin written off before we could give a a budget on how much we could spend unlike most people in the Car Trade he didn't push or trying suggest that we get a car sap he get left with plenty of time to find out how spending needs and how much we could spend upon telling him the exact amount that we could spend and how much we could put as a deposit he then founders the most wound full ford kuga in our price range at no point was we pushed in to a car or made to feel pressured in to one. He got us the right car at the right price and did all that he could to get it to us before the hire car we had. Had to go back work with us on everything and gave up dates on it delivery date. Me and my partner can not thank them enough for there help and the car we now have thay made a bad situation that we was in Fantastic by finding as the perfect vehicle
19 November 2024
Unprompted review
Reply from FindMy.Car
Thank you for sharing your experience with FindMy.Car! We're thrilled to have been able to turn a challenging situation into a positive one by helping you find the perfect Ford Kuga. Our team takes pride in offering a no-pressure, customer-focused approach, ensuring every client feels supported throughout the process.
It's great to hear that the communication and updates met your expectations and that the car was delivered in time to fit your needs. Thank you for recommending us and for trusting FindMy.Car to help during a difficult time. We’re here for you anytime you need us! 🚗
Pleasant experience with Findmycar.
I had a very beautiful experience with findmycar from start till point of delivery.
Glenn was absolutely fantastic, his expertise is top notch 👌. I would surely recommend the company anytime, anyway, my overall experience with findmycar was brilliant.
22 November 2024
Unprompted review
Reply from FindMy.Car
Thank you for your fantastic review! We're thrilled to hear you had such a pleasant experience with FindMy.Car. Providing a seamless and stress-free journey from start to delivery is what we aim for. It’s wonderful to know you found our service and expertise top-notch. 🚗✨
We truly appreciate your recommendation and are delighted that your overall experience was brilliant. If you ever need us again, we’ll be here to help! Thank you for choosing FindMy.Car. 🌟
What a fantastic car buying experience
What a fantastic car buying experience. Shane could not have been more helpful and he went above and beyond what I expected for buying a used car - he even had things put right that I hadn’t asked for. What a legend!
18 November 2024
Unprompted review
Reply from FindMy.Car
Thank you for sharing your fantastic experience! We're thrilled to hear that you had such a positive journey with FindMy.Car. Going above and beyond is what we strive for, and we're so pleased to know that everything was handled to your satisfaction.
Your kind words inspire us to continue providing exceptional service to all of our customers. If you ever need assistance again, don’t hesitate to reach out — we’d love to help!
I had an outstanding experience with…
I had an outstanding experience with Find My Car, thanks especially to Glenn, who was my main point of contact throughout the process. From our first interaction, Glenn was incredibly professional, attentive, and efficient. He took the time to understand exactly what I needed and made the entire experience smooth and stress-free.
Glenn's commitment to his work is truly impressive—he was always quick to respond, provided clear updates, and went above and beyond to ensure I was fully informed every step of the way. It’s clear that he takes pride in delivering top-notch service, and it made all the difference.
I would 100% recommend Find My Car to anyone in need of assistance. Thanks again to Glenn and the team for making this such a positive experience!
30 October 2024
Unprompted review
Reply from FindMy.Car
Hi Demba!
Thank you for sharing your experience with Findmy.car! We're delighted to hear that you enjoyed a smooth, stress-free process and that our commitment to excellent customer service made a positive difference. Understanding your specific needs and keeping you informed at every stage are key parts of our approach, so it’s fantastic to know that these made your experience outstanding.
Thank you for your kind words and recommendation. If you ever need further assistance, we're always here to help! Enjoy your new vehicle, and thanks again for choosing Findmy.car.
Well what's not to like about them!!
Well what's not to like about them!!. We went down and was shown the choice of cars that suited our budget we chose a vauxhall Corsa, we were guided through the whole process by Shane and the team, we were told it would be a couple of days, I was called by Shane a couple of days later to say the presale preparation was taking slightly longer than expected so they were given a courtesy car for us to use full of fuel ,to use at our leisure. Every aspect of the sale has gone smoothly we were treated with respect and courtesy, the day to pick up our car arrived and we were greeted by friendly staff for the very quick handover, a few final bits of paperwork and that was that they even presented my wife with a bunch of flowers amazing!! Can't recommend them enough, I've told family and friends about how truly fantastic they all are and will definitely be buying all future vehicles from them ,thanks very much,for our stress free very quick experience
23 October 2024
Unprompted review
Reply from FindMy.Car
Thank you so much for this amazing review! We're thrilled to hear that Shane and the team helped guide you through a seamless car-buying experience and that everything went smoothly from start to finish. It’s fantastic that we could provide a courtesy car while the final touches were completed on your Corsa, and we’re glad that the handover was a warm and memorable moment for you both.
It means a lot that you’ve recommended us to family and friends, and we can’t wait to welcome you back when you’re ready for your next vehicle! Enjoy every mile in your new car, and thank you again for choosing FindMy.Car.
Best wishes,
The FindMy.Car Team
I am beyond frustrated with my experience
I am beyond frustrated with my experience at FindMyCar. I purchased a car from them four months ago, and from the beginning, I’ve had nothing but issues. The car was faulty from the start—constant mechanical problems that I had to deal with almost immediately after buying it. Despite numerous attempts to get help, I was met with unprofessionalism, poor communication, and an overall lack of care.
After months of back-and-forth and seeking legal advice, I had no option to return the car for my money back as the car returned from repairs after 2 weeks with further issues and damage. The dealership took no accountability for selling me a faulty vehicle and offered no real solutions until I had to escalate the situation to a solicitor. I was left without a functional car for weeks and had to jump through hoops just to get a refund. The entire process was stressful, time-consuming, and incredibly frustrating.
Before they even processed my refund, the car was immediately put back up for sale —still faulty and clearly not repaired. Not only did this show a complete lack of care for their customers, but it also felt like they were trying to offload a defective vehicle onto someone else.
The customer service was atrocious, especially from Shane. Every time I reached out for assistance, I was either ignored or received vague, unhelpful responses. At no point did I feel like my concerns were taken seriously. Shane was not only unresponsive but also dismissive, which only made an already terrible situation worse.
I would never recommend FindMyCar to anyone. I understand that cars can sometimes have issues, but the lack of professionalism, and willingness to address the problem is inexcusable. Save yourself the hassle and take your business elsewhere.
6 November 2024
Unprompted review
Reply from FindMy.Car
Dear Olivia,
Thank you for sharing your feedback, and we are sorry to hear about the frustration you've experienced. Our goal at FindMyCar is to support our customers and provide them with vehicles they can rely on, so we take this matter very seriously.
We were in consistent communication with you from the beginning to address the vehicle’s issues. To help smoothen the situation, we provided a courtesy car even though we were not obliged to do so, aiming to minimise the inconvenience as much as possible. We also took the car back and allowed you to return it, ensuring you were informed of your rights throughout the entire process. No legal proceedings were required, and we did our best to work within the time constraints despite the challenges we faced with repairs.
We regret that we couldn’t resolve the issues within the expected timeframe and apologise for any disappointment this caused. Thank you for bringing these points to our attention as we continue to improve our processes and communication.
If you have any remaining questions or need further assistance, please feel free to reach out to us directly. We appreciate your feedback and are committed to learning from this experience to provide a better service.
Kind regards,
The FindMyCar Team
Excellent service
Dealt with Shane . Quality car at the right price no hassle purchase . Really pleased with the company and I would recommend them to anyone who wants good service good value and a personal approach by the staff who are clearly knowledgeable about the trade and take a pride in their work. Thank you
1 October 2024
Unprompted review
Reply from FindMy.Car
Thank you for taking the time to share your experience! We’re so pleased to hear that Shane made the process easy and straightforward for you, and that the car matched both your quality and price expectations. Our team is passionate about delivering both value and a personal touch, so it’s wonderful to know that came through in your purchase experience.
Thank you for recommending us, and we look forward to welcoming you back in the future!
Best wishes,
The FindMyCar Team
5 start service from Shane!
5 start service from Shane!
Contacted me on the weekend when he wasn’t even at work to speak to me and told me everything I needed to know and more. Very comfortable buying experience would definitely do business again.
1 November 2024
Unprompted review
Reply from FindMy.Car
Thank you so much for sharing this glowing review! We're thrilled to hear that Shane went above and beyond, even reaching out over the weekend to ensure you had everything you needed for a smooth buying experience. Providing our customers with a comfortable and informative experience is exactly what we aim for, and it’s wonderful to know that we met your expectations.
We look forward to helping you again in the future!
Best regards,
The FindMyCar Team
Absolute 5 Star Service
Absolute 5 Star Service!! I highly recommend Glenn and Findmy.car.
Glenn was absolutely marvelous from start to finish. He contacted me swiftly from me entering my contact details on their website, I gave him the brief and within 24 hrs from 1st contact we had chosen the car. After sifting through endless cars online for a few weeks it was becoming extremely stressful but Glenn removed all of the problems, and we have today taken delivery of our car.
It has been delivered to the door in immaculate condition, we are very happy. This is such a great service, so quick and easy and excellent customer service.
Thank you very much Glenn!!!
1 November 2024
Unprompted review
Reply from FindMy.Car
Thank you for this fantastic review! We're thrilled to hear that Glenn provided such seamless, attentive service and helped you find the perfect car so quickly. Buying a car can be overwhelming, but knowing Glenn was able to make the process stress-free and deliver your vehicle in immaculate condition is exactly what we strive for.
We're grateful for your recommendation and are so pleased to have made you happy with your new car. Thank you for choosing FindMy.Car!
Best,
The FindMy.Car Team
Easiest experience ever!!
I used Glenn at Find My Car and it was the simplest experience!! I sent in my preferences and found my car so easily! They usually have a 10 day turn around but as I was going on holiday, Glenn made sure this was ready for delivery as soon as I was back! Would 100% use again and thanks again to Glenn for top quality service ⭐️
18 October 2024
Unprompted review
Reply from FindMy.Car
Thank you so much for sharing this! We're thrilled to hear that you found the process simple and straightforward. We’re always aiming to provide a seamless experience, and it's fantastic that we could accommodate your timeline and ensure the car was ready right when you needed it. Your feedback means a lot to us, and we look forward to assisting you again in the future!
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