Fine Art America Reviews 

4,751
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers had a great experience with this company, expressing overall satisfaction with the art pieces. Customers frequently mention that the diverse artwork and products are of high quality, beautifully crafted, and look wonderful displayed in their homes. People note that packages arrive securely wrapped and shipping is prompt, making the overall purchasing process smooth and very convenient. However, some people mentioned experiencing long delivery delays, unfulfilled shipments, or unexpected extra fees when ordering items from abroad. Some reviewers were not happy with receiving damaged goods, warped frames, or physical products that simply did not match the advertised images.

What people talk about most

Product

Customers report positive experiences with the product, highlighting high quality reproductions and safely... See more

Quality

People report positive experiences with quality, highlighting high-quality reproductions, beautiful artwork,... See more

Order

Reviewers share mixed feedback about their order experiences, highlighting both smooth transactions and... See more

Delivery service

Consumers find delivery service to be positive, noting that orders generally ship quickly, arrive on time,... See more

Website

Users describe ambiguous interactions with website, as opinions on navigation and usability are heavily... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful artistic products delvered promptly. However, the ordering process is opaque - in particula⁶r, i can never obtain a discount trumpeted at the start of the process, hence a deduction of one s... See more

Rated 4 out of 5 stars

I was excited to get my new picture and I would have given Fine Art 5 stars but my frame was a little warped. Didn`t expect that considering how much the picture cost.

Rated 5 out of 5 stars

Fine Art America displays the works of countless artists. The finished product of framing and matting the art prints is perfect and ready to display. I have several in my home and they are beautiful!... See more

Rated 5 out of 5 stars

Fine Art America, over years, is a place we love to purchase much of the art for our home. The site is well organized. Visualizing the finished result (matted, framed) is easy, so is finding artis... See more


Company details

  1. Art supply shop

Information provided by various external sources

Fine Art America is the premier online marketplace for buying and selling fine art originals, fine art prints, framed prints, stretched canvas prints, posters, and greeting cards. It's also the easiest way to stay in touch with your local art scene! Our interactive website is designed to bring together fine artists, fine art galleries, and fine art collectors by providing power tools to all three groups. Artists and galleries are able to promote their latest releases and upcoming events. Collectors are able to view our comprehensive fine art directory and request bids from local galleries.

Written by the company


Contact info

3.8

Great

TrustScore 4 out of 5

5k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.8

All reviews

(4,751)

370 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE!

BEWARE!! I was ordering a framed picture for $200. Shipping was $30. I saw that there was a 20% coupon, so I changed the order and got $40 off. Great! No, not great, the shipping went up to $50!! So then I checked and put in the order without coupon, shipping was $30. I checked it out 2 more times.m, consistently the same! When you get 20% off you get charged $20 more for shipping. I complained online, they pretended they didn’t understand and said “shipping charges can vary”. They’re liars and the site is fraudulent. Buy from Art.com!!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I was advised shipping would take 2 -3 business days. In fact it was over two weeks before my framed print was shipped. Despite numerous emails I could not generate a response to my enquiries as to why my print was delayed. This was a birthday present for a close friend - the date was missed! Do not place an order unless you are willing to tolerate false shipping promises. Very disappointed.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

From experience

This site has lovely products but poor customer service.
Don't ever try to cancel an order. Shipping fees are high; if you return an item you pay for shipping. Customer service person suggested that I destroy the item-take a picture of it and then they would do a refund. I paid to ship it back-not going to destroy a new item-what a terrible suggestion.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

please be wary of this fraudulent company

As an artist, please be wary of this fraudulent company. If your account generates a lot of sales, be prepared for it to be suddenly deactivated for no reason.

I had generated a ton of sales over Christmas, and then they suddenly deactivated my account without warning or notification.
I contacted them numerous times for an explanation, but received no response.

15 January 2026
Unprompted review
Rated 2 out of 5 stars

Not as advertised.

Good selection. But they have a pop up that says you get 20% off order for providing email and signing up. So I did. Then spent a lot of time populating a shopping cart. The discount they actually send is not 20%. It is 10%. Feels very "bait and switch". Messaged them over the weekend with no reply. Used the live chat option a bit ago and got no response or explanation. So going to one of the million other places I can buy art. Feels shady.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I had an extremely frustrating…

I had an extremely frustrating experience with this website. I ordered three t-shirts and specifically chose their fastest shipping option, “Overnight,” because I was traveling in a few days. I even took the time to double-check their shipping schedule to avoid any issues. Despite all that, the order never arrived. When I contacted their support team to report the delay and ask for help, they provided absolutely no meaningful assistance. Instead of taking responsibility or offering a solution, they simply cancelled my order and refunded it — leaving me with nothing after wasting my time and trust. I have the entire email trail that shows just how unacceptable this experience was.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I love this t shirt

I love this t shirt! The color is beautiful! The portrait of His Late Majesty, King George VI looks fantastic! I have ordered many a tshirt, prints and mugs from Fine Art America and will not hesitate to do so again in the future!!

29 January 2026
Rated 5 out of 5 stars

The products were great and arrived…

The products were great and arrived quickly and in excellent condition. The main problem is there is no customer service when you have a question. I tried and there was no response to e-mails or phone calls using addresses on the website for customer service. No response, no answer, nothing, nada. It was worrisome placing and order.

29 January 2026

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