The website was easy to use, I found the ordering process straightforward & emails to confirm my order were sent out quickly & were clear. My order arrived boxed & then items were in plastic bags fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The clothes are always nicely packed and arrive in good time Emails are plentiful regarding dispatch Returns are easy to navigate I enjoy shopping with Finery even if everything I order doesn’t... See more
I usually like Finery dresses, but the sizes are very unpredictable now. I ordered two “Edith” dresses, the patterned one fitted( a size 16) but the plain one was at least an 18. It then co... See more
I ordered a dress which was lovely and used a discount code which worked. I need the next size up and wanted to use an NHS discount code for 15% off but this doesn’t exist. I have tried several time... See more
Company details
About Finery
Written by the company
Welcome to the official Trustpilot for Finery.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
Finery is a contemporary fashion brand that wants to make styling your wardrobe, modern and inspiring without compromising on quality or design. Our mission is to offer the modern woman; high quality, sophisticated designs, and timeless styles to make her look good and feel fantastic.
Contact our Customer Services team directly for any queries.
Discover More
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Contact info
9 Hatton St, NW8 8PL, London, United Kingdom
- care@finerylondon.com
- www.finerylondon.com
3.6
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finery is a quality product.
Finery fills an important gap between expensive & cheaper products.
13 August 2026
Unprompted review
Simply love it.
Bought few lovely summer cotton dresses. Beautiful cut and design. Loved the fabric used.
Pretty summer colours and got more compliments while wearing the dresses. Simply love it.
13 August 2026
Unprompted review
⭐⭐⭐⭐⭐ Beautiful Quality and Great Service
I bought a top from Finery London as a gift for my mum. The ordering process was straightforward, and the delivery was very quick.
Overall, a great shopping experience from start to finish. Great quality, fast delivery, and a very happy recipient.
6 August 2026
Unprompted review
Overall a very positive experience and would recommend
Placed my order from Finery and received my tracking as soon as it was dispatched and checked the link to see when it was due to arrive.
I was confused on how to return my some of my items and contacted customer services and they were extremely helpful.
Overall a very positive experience and would recommend.
12 August 2026
Unprompted review
Reply from Finery
Hi Sorrel
Thank you very much for taking the time to share your experience.
We’re delighted to hear that you found our delivery tracking helpful and that our customer service team was able to assist you with your return.
It’s wonderful to know that you had such a positive experience overall.
We truly appreciate your recommendation and support of Finery.
CS Team
Highly Recommended
I have recently discovered Finery and have become a big fan! The clothes are quality and come nicely packed in a box, rather than stuffed into a plastic bag. The customer service is excellent. Highly recommend.
2 July 2026
Unprompted review
Reply from Finery
Hi DH
Thank you very much for your lovely review.
We’re delighted to hear that you’ve recently discovered Finery and have become such a fan of the brand.
It’s wonderful to know that you’re pleased with the quality of our clothing, thoughtful packaging and customer service you experienced was excellent.
We truly appreciate your recommendation and look forward to welcoming you back again.
CS Team
The tops and dresses i bought from…
The tops and dresses i bought from Finery are just so nice, love the print and the design! got quite a lot compliments from my friends when I wear them
21 July 2026
Unprompted review
Reply from Finery
Hi Ruolan
Thank you very much for your lovely review.
We’re delighted to hear that you’re so pleased with your Finery tops and dresses, and that you love the prints and designs.
It’s wonderful to know that they’ve received so many compliments from your friends too.
We truly appreciate your kind words and hope you continue to enjoy wearing your Finery pieces.
CS Team
I’m delighted with my navy Robyn button…
I’m delighted with my navy Robyn button through midi dress in a Petite size. It fits perfectly and it’s flattering. I’m 5’3 and pear shape so it’s difficult to find a dress which doesn’t need any alterations for me.
11 August 2026
Unprompted review
Reply from Finery
Hi Ginette
Thank you very much for your lovely review.
We’re delighted to hear that the navy Robyn midi dress fits you perfectly and that you find it both flattering and comfortable.
It’s wonderful to know that our Petite sizing has provided the perfect fit without the need for alterations.
We truly appreciate your kind words and hope you enjoy wearing your Robyn dress.
CS Team
Generally fine with a few tweaks
The website was easy to use, I found the ordering process straightforward & emails to confirm my order were sent out quickly & were clear. My order arrived boxed & then items were in plastic bags for protection.
One item I ordered was actually out of stock,but didn't show this upon ordering. I didn't find this out until I was being given a refund. If it isn't in stock, please can you notify me, & keep size availability up to date to avoid disappointment. Also, when paying the return postage, I think it would be better to deduct the cost from the total price when the item is returned, instead of having to pay extra upfront & then return the item. Returns otherwise are fairly straightforward.
I have found some of the sizing running slightly smaller with certain styles, so more consistency with sizes please if possible. My experience was mostly positive, & I just think a few minor adjustments are needed.
4 August 2026
Unprompted review
Reply from Finery
Hi JC
Thank you very much for taking the time to share such detailed feedback. We’re pleased to hear that you found our website and ordering process easy to use, and that your order confirmations and delivery were clear and well presented.
We’re sorry that you experienced an item being unavailable after placing your order, as well as some inconsistencies with sizing and the returns process.
We completely understand how disappointing this can be, and we really appreciate you highlighting these areas. Your feedback is extremely valuable and will be shared with the relevant teams as we continue to improve our service.
We’re glad that your overall experience was positive, and we sincerely appreciate your support of Finery.
CS Team
Underhand £2.50 return charge
Took some time to arrive, nicely packaged
HOWEVER I’m astounded to have to pay a £2.50 return cost on top of postage. This is in their terms and conditions but show me someone who reads them.
Why not indicate on your web pages that this levee is going to be charged.
Well I certainly will never buy from you again as I do not like to be uninformed
It’s not the cost but the underhand manner you have used. Disappointed
10 August 2026
Unprompted review
Reply from Finery
Hi Elspeth
Thank you for taking the time to share your feedback. We’re pleased to hear that your order arrived nicely packaged, although we’re sorry that the delivery time was longer than expected.
We completely understand your frustration regarding the £2.50 return charge, particularly that you feel this was not made clear enough during your shopping experience. We can confirm on each product page on the website there is information regarding returns on the website which confirms the £2.50 return fee to ensure it is clear for customers before purchasing. It can also be found under our FAQS and the Return Policy.
We do hope to have you shop with us again in the future.
CS Team
Finery make lovely clothes
Finery make lovely clothes from good fabric. Bit on the expensive side but you only get what you pay for! I usually get a bargain in their sale.
10 August 2026
Unprompted review
Reply from Finery
Hi Maureen
Thank you very much for your thoughtful review.
We’re delighted to hear that you love the quality of our clothing and fabrics.
We really appreciate your comments on our pricing, and we’re pleased that you’ve been able to find some great pieces in our sales.
Thank you for your continued support of Finery.
CS Team
The quality of the dresses I have…
The quality of the dresses I have bought from Finery is excellent, great fit , true to size and just very comfortable to wear
10 August 2026
Unprompted review
Reply from Finery
Hi Jacqui
Thank you very much for your lovely review.
We’re delighted to hear that you’re so pleased with the quality, fit and comfort of your Finery dresses.
It’s wonderful to know that you’ve found them true to size and comfortable to wear. We truly appreciate your kind words and continued support.
CS Team
Lovely dress’s and great choice
I love the dress’s the only problem I have is they are too long, Willow dress it was beautiful but would have to cut 12” so I’m sorry to say it is being returned as it was down to my ankles.
I have a few Finery dress’s and I love them but have had to cut the Aimee as it was far too long as well.
Other dress’s are a great length
5 August 2026
Unprompted review
Reply from Finery
Hi Christine
Thank you very much for taking the time to share your feedback.
We’re so pleased to hear that you love your Finery dresses and have enjoyed the styles and quality.
We’re sorry to hear that the length of the Willow and Aimee dresses wasn’t quite right for you, and we understand how disappointing that must be.
We really appreciate you highlighting this, as feedback on fit and length is incredibly valuable to us.
We hope you continue to enjoy your other Finery dresses.
CS Team
Lovely well made clothes
Lovely well made clothes. Great soft cotton fabric. Needed to return and replace an item with a smaller size, all completed easily.
17 July 2026
Unprompted review
Reply from Finery
Hi Carolyn
Thank you very much for your kind review.
We’re delighted to hear that you’re pleased with the quality of our clothing and the softness of the cotton fabric.
We’re also glad that the return and exchange process was straightforward and easy.
We truly appreciate your feedback and hope you continue to enjoy your pieces.
CS Team
Navy polka dot dress
Dress arrived very quickly.it looked exactly like in the photo.
Midi length and side zip was helpful.
10 July 2026
Unprompted review
Reply from Finery
Hi Zena
Thank you very much for your lovely review.
We’re delighted to hear that your dress arrived promptly and was just as you expected from the photos.
We’re also pleased that you found the midi length and side zip both practical and helpful.
We truly appreciate your feedback and hope you enjoy wearing your dress.
CS Team
Great service and prompt delivery
I ordered 3 beautiful dresses directly from Finery. They arrived very promptly & were well packaged in a box. Will use again.
13 July 2026
Unprompted review
Reply from Finery
Hi Laura
Thank you very much for your kind review.
We’re delighted to hear that you’re pleased with your three dresses and that they arrived promptly and beautifully packaged.
It’s wonderful to know that you had such a positive experience ordering directly from Finery, and we look forward to welcoming you back again.
CS Team
Desperate to return poor quality trousers - customer services not answering!
Both pairs of trousers received very wrinked. The material used is poor quality. I have tried to return them using the information given on enclosed paperwork, but can't get the QR code needed. Several emails have proven unfruitful and customer service number given is not answered.
7 August 2026
Unprompted review
Reply from Finery
Hi Elizabeth,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your trousers arrived heavily wrinkled and that you were disappointed with the quality of the material.
We’re sorry to hear about the difficulties you experienced trying to arrange your return. We can see you contacted our Customer Services team seeking assistance over a weekend. Our Customer Services team work Monday-Friday, I can see they responded on the Monday providing you return instructions. We sincerely apologise for the frustration and inconvenience caused.
Your feedback is extremely valuable and will be shared with the relevant teams as we continue to improve both our products and customer service.
CS Team
Summer dress
Purchased nice light summer dress which was good value. Kept up to date with delivery details and dress came nicely packaged instead of in a crumpled ball which a lot of retailers do.
1 August 2026
Unprompted review
Consistently good and reliable in all areas.
Having now shopped on numerous occasions with Finery I am totally impressed with their professionalism. From the quality of their clothing to their packaging and delivery all are consistently good and reliable.
9 July 2026
Unprompted review
Nice website easy to order quick…
Nice website easy to order quick delivery nice prices on sale items
7 August 2026
Unprompted review
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