Finery Reviews 

3,672
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the clothing is made from excellent materials and arrives very quickly in secure packaging. People also deeply appreciate the straightforward ordering process on the website and find the garments very comfortable to wear. However, some customers also noted that sizing can be quite unpredictable and inconsistent across different clothing styles. A few other people also felt that the return process is frustrating because items are costly to send back and the system requires a printer. Some reviewers experienced delays or issues with their deliveries and missing items as well.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a distinct split in customer satisfaction... See more

Quality

Reviewers mention positive feedback about quality, praising the well-made clothing, beautiful designs, and... See more

Order

Consumers find order experiences to be mixed, as many shoppers highlight a straightforward website and quick,... See more

Return policy

People report negative experiences with return_policy due to unexpected costs and complicated procedures.... See more

Delivery service

Reviewers highlight ambiguous experiences regarding the delivery service, with many praising the fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes are always nicely packed and arrive in good time Emails are plentiful regarding dispatch Returns are easy to navigate I enjoy shopping with Finery even if everything I order doesn’t... See more

Rated 4 out of 5 stars

The website was easy to use, I found the ordering process straightforward & emails to confirm my order were sent out quickly & were clear. My order arrived boxed & then items were in plastic bags fo... See more

Company replied

Rated 4 out of 5 stars

I usually like Finery dresses, but the sizes are very unpredictable now. I ordered two “Edith” dresses, the patterned one fitted( a size 16) but the plain one was at least an 18. It then co... See more

Rated 4 out of 5 stars

I ordered a dress which was lovely and used a discount code which worked. I need the next size up and wanted to use an NHS discount code for 15% off but this doesn’t exist. I have tried several time... See more


Company details

  1. Ladies' clothes shop
  2. Clothing Shop
  3. Jeans shop
  4. Dress Shop
  5. Printed clothing store
  6. Work Clothes Shop

About Finery

Written by the company

Welcome to the official Trustpilot for Finery.

Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.

Finery is a contemporary fashion brand that wants to make styling your wardrobe, modern and inspiring without compromising on quality or design. Our mission is to offer the modern woman; high quality, sophisticated designs, and timeless styles to make her look good and feel fantastic.

Contact our Customer Services team directly for any queries.

Discover More
Shop Dresses
Shop Knits
Shop Workwear

Contact info

3.6

Average

TrustScore 3.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(3,672)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered an item that came quickly but…

I ordered an item that came quickly but it’s too small so would like to return I have sent four email for a return note and had no reply,is this a scam company

29 June 2024
Unprompted review
Finery logo

Reply from Finery

Hi Amanda,

Thank you for leaving a review.

I do apoligise for this inconvenience.

We can confirm we haven't received any emails from your details.

Please do email us on Customservices@ghost.co.uk

Finery Cs.

Rated 1 out of 5 stars

I have been waiting 20 days for my…

I have been waiting 20 days for my order no up dates or replying to my emails i think it's a scam 57 pound down wouldn't bye anything of this if i was you

24 June 2024
Unprompted review
Finery logo

Reply from Finery

Hi Nigel,

Thank You for leaving a review with us.

I am very sorry to hear you have not received your delivery.

Please kindly send us an email with your order number, so we can take a further look into this for you.

Please contact us at  care@finerylondon.com

Finery CS

Rated 5 out of 5 stars

Fab shirt dress

Fast delivery. Lovely shirt dress at a great price in the sale.
Size 12 pulled slightly across bust, but shifted button a touch and now fine.
A useful dress for our unpredictable summer weather.

12 June 2024
Rated 5 out of 5 stars

My new favourite website

Lots of lovely styles to choose from. Affordable, and sale prices are really good. Speedy delivery - a shame that there is no free option but you can't have everything. My only negative is that the trouser lengths are generally very long .. I'm 5ft 8 and the ones I ordered were easily 5 inches too long so I had to return them. (Quick and easy returns as well)

11 June 2024
Rated 1 out of 5 stars

My husband bought two tops they are…

My husband bought two tops they are very small so applied for a refund over two weeks ago , sent several emails and has no correspondence ! I will be taking this further , you don’t even have a number to contact you on ! Not happy at all !!!!

18 June 2024
Unprompted review
Finery logo

Reply from Finery

Hi Kathryn,

Thank You for leaving a review with us.

Unfortunately, we do not have a telephone line for Finery.

I am very sorry to hear you have not had a response from us.

Please kindly contact us at care@finerylondon.com with your order number, So we can take a further look into this for you.

Finery CS

Rated 4 out of 5 stars

Good Experience

I have ordered 3 dresses from Finery London and each one has been exactly as described and arrived quickly. Good range, reasonably priced, and true to size. Would happily use again for future purchases.

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Don’t know where to begin!!

Don’t know where to begin!!
I’ve sent you 3 emails regarding my order no response at all from you.
I used to rate you highly but I’m so disappointed with your customer care.
I’ve asked for a refund still waiting
Not impressed at all

10 May 2024
Finery logo

Reply from Finery

Hi Christine,

Thank You for taking the time to leave a review.

We are sorry to hear you were not happy with the customer service you received . 

We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.

I am very sorry for any inconvenience caused.

Ghost CS

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