Finnair Fluggesellschaft Reviews 19

MAJOR CRIME ALERT!!!!!! I WILL UPDATE AND REVIEW THIS IF THEY TAKE ACTION.

I really hope Finnair reaches out and resolves this. My family and I departed from Rovaniemi Airport at 12pm for a 1:05pm flight to Helsinki. A lady with short hair at the check-in desk was extremely unfriendly, unkind, and—honestly—wicked in how she handled the situation.

She claimed that my parents’ flight tickets didn’t include cabin baggage, which made no sense because they were on a round-trip booking and had zero issues on the first flight. My sister and I both had cabin baggage included, so we kindly AND patiently asked if we could take their small luggage with us instead. She dismissed the request entirely. She said she would check, BUT SHE DID NOT AND PROCEEDED TO charge €120 to my parents, taking their credit card without giving us any chance to discuss or consider alternatives.

By the time we realized what had happened, it was already too late. She was a short-haired, blond-ish woman, and her behavior felt unnecessarily harsh. I don’t know what kind of day she was having, but we spoke respectfully, and she absolutely took advantage of our parents in that moment.

Finnair, please look into this. It seems like there have been similar complaints, and this kind of treatment is unacceptable.

Tried to fly Finnair twice, six months apart. Two for two flights cancelled. No alternative offered. No rerouting options. Just sorry, you're on your own. Refund on the second flight took two months.

As the first flight was in to EU, received compensation, given in the form of a gift card. Used this giftcard for the second booking.

When the second flight was cancelled, the giftcard was reinstated. I asked that the giftcard be refunded to cash, as I don't want to risk Finnair again. Told no. I asked to escalate my complaint. Told no, there is no escalation procedure for customer complaints within Finnair. So, I've reached a dead end.

We had return tickets for WAW-HEL-TLL. After hearing about an industrial action at HEL and then reading some awful reviews here, we expected the worst, but everything worked like clockwork. Upon learning that their troubles primarily originate from the closing of the airspace next door, due to war, I thought about expressing appreciation here for their navigation with a stern hand in the challenging waters.

In the queue since 1pm and it's now 6pm. I'm still number 40 in the queue!!
They cancelled my flight and rebooked me 2 (!) days later! I raised a case and have been waiting for a response for 2 months!! Zero communication or customer service. How would you feel if you book a hotel room and they change your reservation to 2 days later and then you can never reach the hotel or booking agent - for hours, days, months...
You're the worst things that has come out of Finland. You should be ashamed of yourself

Finnair has sadly declined into a budget airline model, while still charging premium prices. Unless you are a Platinum customer, there is no access to real customer service. Everyone else is redirected to "Sisu," a chatbot that cannot handle the current crisis caused by aviation union strikes severely disrupting all Finnair flights to and from Helsinki.

I flew yesterday in Finnair Business Class from Helsinki. Due to the strikes, the only service onboard was water and a cookie — even in Business Class. This clearly shows how little effort Finnair is putting into customer care, even for passengers paying premium fares.

Looking ahead, I am scheduled to travel HEL–OSL–HEL on 17–18 June. Flights on 17 June are unavailable due to the strikes. However, it is impossible to reach any real customer service — no human assistance is available. As a result, it appears I will lose the entire ticket, as I cannot change my travel dates.
Finnair continues to charge premium prices while offering no real support during disruptions. Customers — especially business travelers — deserve better than being left with only a chatbot and no human assistance when travel plans fall apart.

FinnAir, and their evil twin FinnAvia focus on cost-cutting, not their customers.
Case in point: April 23rd 2024. I stayed overnight to catch the early (07:40 dep.) AY1411 flight to Frankfurt. ETA 09:20 would give me plenty of time to change over to my 17:40 flight from FRA to Toronto. But FailAir had other ideas: the plane did not get a starting slot for five (5!) hours, during which we were held prisoner in their metal tube and every hour the captain came through on the tannoy, saying we might leave in an hour. It never happened. The captain said he had ordered food & drinks for us. Finnair never delivered these. Instead, we were given water and a dry biscuit each. A seemingly frustrated captain also told us that Finnavia (because it never snows in Finland - as it did that morning) had only cleared one runway, had had only one deicer available for ALL flights that morning.
After 5 hours waiting, the plane developed an electrical fault and FinnAir cancelled the flight.
To add insult to injury, FailAir then rebooked me to go via Munich to arrive in Frankfurt 12 hours late (21:00). Yet, as if that was not bad enough, the flight to Munich was 2 hours delayed, so I queued again at the transfer desk - who now inexplicably put me on the next direct flight to Frankfurt. Though, arriving after 7pm, I still missed my flight to Toronto.
That was not the only thing I missed. My luggage never arrived. In fact, the late Frankfurt flight had quite a number of those originally booked for the early morning flight. "Yes", we were told, "all your luggage is still in Helsinki".

Any surprise then that their customer "service" is so busy that my claim will only be looked at in "2-4 weeks time". But then, FailAir never employed more agents there either, as I know from experience: damaged luggage last year, luggage which was not loaded onto the plane - that has happened to often to count.

It took FailAir a month to answer my complaint .. where they to take any responsibility or pay compensation. I was forced to then move my complaint to the Consumer Disputes Board (which only speaks Finnish...) So: If you can use an alternative: do!

This was my first time to have a long-haul flight with Finnair. Earlier have used them sometimes only in routes inside Europe.

I would say everything went really well and experience was pleasant. Food was edible. Space for sitting and cabin bags was enough. Toilets were clean and functional. Staff was friendly. Captain made personal announcements with an attitude. No troubles with the luggage either.

Finnair has still something to improve in their long-distance flights: cabin monitor performance was poor and the system often got in stuck for long times. Entertainment usually works, but flight animation screens usually not. When display was in stuck, their monitoring system usually booted it automatically, but once not - then a flight maid was able to reboot it from their base room.

Finnair - rejection at the check-in counter and zero help

On January 1st we were flying home with Finnair from Miami. At the airport we first were rejected by Finnair (the local Finnair partner). We needed a Covid19-test.

My wife is asian (Korea) and we were rejected at check-in - an other white male passenger was not. We needed Covid19-test (he did not). According to finnair.com, government websites (and later the Finnair staff in Helsinki) we did NOT need a Covid19-test when fully vaccinated! I will leave it up to you to make your own conclusions.

We were left standing at the airport with zero support or help from the Finnair partner. We (my wife, my son and I) then ran through the airport with all our luggage to the Covid19 test center. The line was very long. 20 minuttes before departure we had been tested (the result we would receive later by email).

NO SERVICE AT THE CHECK_IN COUNTER
Now we ran through the airport once again. The check-in staff was closing down but we hoped they would help. We were wrong. They were closed and took their papers etc. and left. We even informed them, that we just needed our barding cards (since we checked in online). NO HELP.

We now ran to security. It was closed for our flight but the very service minded and helpful officer let us through security and we got to the gate minutes before departure soaked in sweat and with a headache from dehydration. We had been running in and out of the airport and been standing in the very hot weather for hours in the Covid19 testing line.

When a lady passenger approached us asking if we were OK it was a relief to get support (I would just have hoped is was from the Airline). She had witnessed the incident and was impressed that we made it. She asked if we had the Covid19 test and confirmed that other EU passangers did not have to have one. We informed her that we still not had any test result (the test result came by mail approx 1 hour after take off!).

At Helsinki we recieved some of an apology. Finnair was sorry for our experience. I later filed a formal complaint to Finnair. Finnair and the local partner in Miami made an investigation. According to the local partner they did not discriminate og treated us disrespectfully.

I must say I did not expect the local partner to confirm that they discriminate Koreans (or any other persons for that matter). But all at Finnair are all very sorry for our experience (I am not sure what they mean by sorry and experince?).

My concern is how my 15 year old son feels about being rejected.

I hope Finnair will do better in the future.

I ordered tickets back in October and January, 1 month before departure they rescheduled both flights forth and back.
I was left with only the option of accepting new suggested flight (which was not suitable at all and would cause me waiting several hours in the airport) or I could request a refund, though Finnair had other more suitable flights (same dates).
I had to order new tickets and Finnair refused to compensate costs between initial and new flight tickets.
My stay at my final destination was shortened by 12 hours due to Finnairs changing my flight - out of a two day stay over significantly time were lost for us.
I CANNOT recommend travelling with Finnair

WARNING!! NEVER FLY WITH THEM!!
I was going ftom Copenhagen to riga with Finnair, to visit my partner for a month. Its corona times and I know its hard time to travel, so I dobbelt checked everything, including the formula I had to fill to get into Latvia. I had to transfer at Helsinki airport, where I had to wait 11 hours for my next flight. I knew this and it's was fine for me. After 3 hours sleep during the night I was so happy to wake up to catch the next plane, the sun was shining and soon I would be out in riga, I thought...
But at the boarding the guy asked what I had to do in Latvia. I answered I had to see my friend
- the guy; thats not a travelling option.
- me; me sorry, I ment my 'girlfriend, we also have to do some work together, and by the way I have the formula required.
- guy; step aside, go to my assistant.
...
- the assistant; we need documents.
- me; what kind of documents?
- TA; that she lives in Latvia.

... The assistants phone call and she pick it. I call my partner. After 2 minutes the assistant hang up.

- me; my partner is on the phone.
- the assistant; I can't talk on the phone.
- me; but what you want me to do?

After some time the assistant tell me to get a photo of my partners passport. I call my partner and tell he to send. She say it's gonna take a couple of minutes cause her countryside internet is slow.

- me; she gonna send it now
- the guy; we close gate in 3 minutes
- me; I Hanna have in in approx 2 min.
- guy; (straight away) we close in 1!
- me; but hey she IS sending it now!
- guy; we are closed (closing the gate)
- me; but I have it here (showing the picture of the passport I recived)
- guy; it too late, gate are closed.

I WAS IN SHOCK!!!
HE WAS SO ARROGANT!!

I went to complain, and was throwed around from person to person, had to wait hours between I could speak with the Finnair crew. The first person tells me that IT'S ALL WAYS THE CUSTOMERS FAULT, THE CUSTOMERSARE NEVER RIGHT (seriously!) That's their firm policy!!...
After hours I speak with the manager who tells that there is four days till a flight to Riga, but 36 hours to one to Copenhagen. I tell him that I can't stay in the airport for four days ( can't get out in Finland cause of restriction) so I choose to go back. I tell him I think they should give me the ticked back cause their crew screwed my travel. He say he has to check what the Latvian government have requested for them (thinking they were in there rights to refuse me). After checking the computer he looks straight away, saying 'arh, it's not easy times right now'. I answer 'NO, I know, but you screwed it up and I have to be here 36 hours more ( all ready been there for 16 hours). He refuse to pay my ticket (say he can't manage) so I pay it myself. I have to have my backpack with all my stuff trasfered to the flight to Copenhagen and he does this. He also prints my boarding pass and the when he gives it to me he also pass a check on 17euros I can use for food in the airport. He is smoking to me and saying ' so no trouble.

I'm still here now, six hours left, getting a bit crazy, but try to keep my head up. THIS REVIEW WAS WRITTEN TO LET GO OF SOME ANGER AND SHARE THIS KIND A FUNNY STORY (FUNNY for me because I love hard times, I don't think it would be funny for so many else:( ^^

If you are planning to relax and sleep on a flight, look for another company: Finnair annoying theme-musics and marketing messages will leave you very little quite times during the flight.
I would not mind this on a low-cost company, but Finnair is far from cheap.

Have talken Finnair from china , but get late 4 hours. Problem with the airplane .

Not always very happy to the service.