Chrissie and her team offer a fantastic service. If you have any questions or queries in regards to acoustic seals they have great knowledge and come back straight away on the email with pricing an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An amazing team and the star is Chrissina Bunger who helps me every time in a professional fast turnaround. Anytime im not sure on the products im advised and pointed in the right direction. From e... See more
Company replied
Was recommended to this company and was totally blown away with them. Customer service is first class and extremely helpful and knowledgeable. No order is too big or too small to support your needs. T... See more
Company replied
REPORTED A MISSING BOX - JOANNE WAS VERY QUICK WITH HER RESPONSE, LETTING ME KNOW WHERE THE BOX HAD BEEN LOCATED, AND THEN HAD SORTED A RE-DELIVERY, WHICH ARRIVED THE DAY AFTER. THANK YOU SO MUCH F... See more
Company replied
Company details
- #5 of 6 best companies in Fire protection system supplier
- #69 of 119 best companies in DIY Store
- #66 of 92 best companies in Hardware Shop
- #163 of 245 best companies in Home improvement shop
About Fire & Acoustic Seals Ltd
Written by the company
Fire and Acoustic Seals is one of the largest UK distributors of fire, smoke and acoustic seals.
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
Our Best Sellers
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
Contact info
Spartan Industrial Estate 6-11, B70 0DH, West Bromwich, United Kingdom
- 0121 521 2179
- sales@fireandacousticseals.co.uk
- www.fireandacousticseals.co.uk
Brands & Partners
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a problem with an out of…
There was a problem with an out of stock item when i placed my order and i received a call almost straight
away from Jon who was very helpful and managed to sort a replacement .
Delivery was on time and products were packaged very well . I would order more products in the future
23 January 2026
Reply from Fire & Acoustic Seals Ltd
Hi Serdin,
Thank you for your review. We’re pleased to hear the issue was resolved promptly and that your order arrived on time and well packaged. We really appreciate you taking the time to leave a review.
Kindest regards
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Mark,
Thank you for your review. We’re delighted you’re happy with our wide range of products and appreciate you taking the time to share your feedback.
Kindest regards
FAS Customer Excellence Team
Quick delivery with no fuss
11 January 2026
Reply from Fire & Acoustic Seals Ltd
Hi Adam,
Thank you for your feedback. We’re pleased to hear your delivery was quick and hassle-free, and we really appreciate you taking the time to leave a review.
Kindest regards
FAS Customer Excellence Team
Quality products
8 January 2026
Reply from Fire & Acoustic Seals Ltd
Hi Antony,
Thank you for your feedback. We’re delighted to hear you’re happy with the quality of our products and really appreciate you taking the time to leave a review.
Kindest regards
FAS Customer Excellence Team
Chrissie Working Wonders!
Chrissie managed to arrange everything we needed despite our needs changing very often and last minute!
15 January 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Marc,
Thank you for your lovely feedback. We’re so pleased Chrissie was able to support you despite the last-minute changes. Your kind words are greatly appreciated and will be shared wider team.
Kindest regards,
FAS Customer Excellence Team
Very quick turn arouud from order to…
Very quick turn arouud from order to delivery.
Easy site to navigate
9 January 2026
Reply from Fire & Acoustic Seals Ltd
Hi Simon,
Thank you for your kind review. We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly.
We appreciate your support and hope to see you again soon.
Kindest regards,
FAS Customer Excellence Team
Made a lot of purchases and always a…
Made a lot of purchases and always a good experience, especially with the customer service willing to help you like Chrissina Bunger
13 January 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Lulian,
Thank you for taking time to leave your positive review and sharing your experience.
Feedback is extremely important to us and is fed back to our whole team so that we can continue to improve our overall service.
Kindest regards
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Simon,
Thank you very much for taking the time to leave us a review. Your feedback is very important to us and helps us to understand our valued customers needs and expectations.
Kindest regards
FAS Customer Excellence Team
Just a quick thank you to all at Fire…
Just a quick thank you to all at Fire and Acoustic Seals. From order point to delivery everything is spot on.
Needed to request a copy invoice this morning and Jon sent it across within minutes.
Thank you All
8 January 2026
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Denise,
Thank you for taking time to leave your positive review and sharing your recent experience.
All feedback is extremely important to us to ensure we can continue to improve our overall service.
Kindest regards
FAS Customer Excellence Team
Reply from Fire & Acoustic Seals Ltd
Hi Steve,
Thank you for taking time to leave your review sharing your recent experience.
Feedback is important to us and helps us understand our customer’s expectations.
Kindest regards,
FAS Customer Excellence Team.
Dealt with a Jon Winston
Dealt with a Jon Winston. Very helpful with my order query and sorted it swiftly! Recommend the company highly
15 December 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Stef,
Thank you very much for leaving a lovely review, this has been shared with Jon and the whole team.
We look forward to assisting you again in the future.
Kindest regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi Silviu,
Thank you for taking time to leave your positive review which has been shared with our whole team.
Kindest regards
FAS Customer Excellence Team.
Rain deflectors.
It is the first time I have ordered from this company.
I found them whilst searching for rain deflectors.
The service I received was first class. Goods top quality, delivery fast.
8 December 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Keith,
Thank you for taking time to leave your review sharing your recent experience.
We are happy that your product arrived as expected and promptly.
Kindest regards
FAS Customer Excellence Team
Good delivery and reasonably priced
2 December 2025
Reply from Fire & Acoustic Seals Ltd
Hi Andy,
Thank you for taking time to leave your review and sharing your recent experience.
All feedback is extremely important to us to ensure we can continue to improve our overall service.
Kindest Regards,
FAS Customer Excellence Team
Help and efficiency of this company was…
Help and efficiency of this company was excellent. The information they gave me was really helpful.
26 November 2025
Reply from Fire & Acoustic Seals Ltd
Hi Malc,
Thank you for taking the time to leave your positive review regarding your recent experience.
Your kind review will be fed back to our all of our team.
Kindest Regards,
FAS Customer Excellence Team
speedy service and responsive customer…
speedy service and responsive customer care. will certainly use again.
26 November 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Paul,
Thank you for taking time to leave your review sharing your recent experience.
All feedback is important to us and helps us understand our customer’s expectations.
We have shared your comments with the team!
Kindest regards,
FAS Customer Excellence Team
Spoke to Chrissie on the phone about…
Spoke to Chrissie on the phone about placing an order, required this on a next day delivery - very helpful and polite. order is now on the way to site - making it a lot easier for me. site are happy, I'm happy
definitely use again
well done!!!! A******
26 November 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Hi Elaine,
Thank you so much for your lovely review, its great to hear about our customers experience.
Your valuable feedback been shared with Chrissie and the rest of the FAS team.
Kind regards,
FAS Customer Excellence Team.
Reply from Fire & Acoustic Seals Ltd
Hi James,
Thank you very much for your kind review.
All Review's are very important, they enable us to tailor our service to meet our customers needs and expectations.
Kindest Regards,
Fast delivery and high quality product
14 November 2025
Reply from Fire & Acoustic Seals Ltd
Hi Mark,
Thank you for taking time to leave your review and sharing your recent experience.
All feedback is extremely important to us to ensure we can continue to improve our overall service.
Kindest Regards,
FAS Customer Excellence Team
Natasha at Fire and Acoustic Seals has…
Natasha at Fire and Acoustic Seals has been incredibly helpful. She’s knowledgeable, responsive, and always goes the extra mile to make everything straightforward and stress-free. A true asset to the team and a pleasure to deal with!
20 November 2025
Unprompted review
Reply from Fire & Acoustic Seals Ltd
Good Afternoon,
Thank you so much for your kind review, its always great hearing about our customers experience.
Your kind words have been shared with Natasha and the rest of the team.
Kind regards,
FAS Customer Excellence Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.