While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website and app, citing numerous bugs and issues with updates that led to lost data like bookmarks, passwords, and open tabs. Users also found the user experience frustrating due to forced restarts, unwanted features, and difficulty in customizing settings. Some people were dissatisfied with the product's quality, mentioning slow performance, high memory usage, and problems with extensions. Conversely, a few other people also felt that the browser offered good customization, useful extensions, and strong privacy features, finding it a reliable and speedy option.

What people talk about most

Website

Reviewers highlight negative aspects of website functionality, with many expressing frustration over issues... See more

User experience

People report negative experiences with user experience, citing issues such as a dysfunctional bookmark... See more

Application

Customers consistently express dissatisfaction with the app. Many reviewers report significant issues after... See more

Product

Users describe ambiguous interactions with the product. Some reviewers express strong dissatisfaction, noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Mozilla Firefox browser is supposed to be trustworthy open and honest -- so why then do they recruit you to their browser, switching from Chrome, with the promised of a free 50gb VPN - tempting but... See more

Rated 1 out of 5 stars

Mozilla had the opportunity to really take market share from Chrome. Instead it chose to waste its potential on silly politics and infuriating UX decisions (e.g. why would you force your users to rest... See more

Rated 1 out of 5 stars

Firefox is bs browser they take money to hide results. They omit information so you can't find it. If you download it as an app and try to delete it, it doesn't actually delete its hides in the backgr... See more


Company details

  1. Search engine company
  2. DNS Provider
  3. Media company
  4. Software company
  5. Software Vendor
  6. Web hosting company

Information provided by various external sources

The Firefox Web Browser is the faster, more secure, and fully customizable way to surf the web.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

My favorite browser ever. I couldn’t do without its web developers tools, and some other crucially important add-ons that make my life easier.

16 April 2012
Unprompted review
Show reviews in all languages. (433 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look