The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... See more
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See what reviewers are saying
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... See more
Company replied
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... See more
Company replied
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... See more
Company replied
Company details
Written by the company
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contact info
2810 Stoner Court, #1, 52317, North Liberty, IA, United States
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Quick delivery and exceptional customer…
Quick delivery and exceptional customer service
15 April 2024
Reply from Fire Pits Direct
Hello Monte,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
A quality business with quality professionals
This is the second time, I have contacted Fire Pits Direct, and the second time I have been impressed. I called to purchase additional items and to return one expensive item. Matt was polite and professional. He made my return an ease as well as my new purchase a breeze. I will definitely return for additional purchases.
16 April 2024
Reply from Fire Pits Direct
Hello Frank,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Matt!), and we thank you for being our customer! We also look forward to working with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
Best place to get your fire pit!
Nick W. sent me photos of actual fire pit colors to help me decide on the color! He helped me with my glass choice and knew how much glass I needed! Thank you!
8 April 2024
Reply from Fire Pits Direct
Hello Georgann,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
These guys were so helpful
These guys were so helpful, interacting with manufacturers and helping us find replacement parts. They Go above and beyond when standing behind their products!
2 April 2024
Reply from Fire Pits Direct
Hello Jason,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Helpful information with first time…
Helpful information with first time purchase. Great help ordering and prompt delivery.
22 March 2024
Reply from Fire Pits Direct
Hello Douglas,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Steve,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Excellent customer service!!
Excellent customer service!!! Very knowledgeable and a pleasure to do business with
27 March 2024
Reply from Fire Pits Direct
Hello Brandon,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Tony,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
I had trouble with ordering two of the…
I had trouble with ordering two of the parts online. I called and left a message but did not get a return call. I tried to order them again, same issue. This time I used the chat feature and the person on the chat was able to resolve my issue right away. I would use them again.
22 March 2024
Reply from Fire Pits Direct
Hello Matt,
Thank you for your review. We apologize for not being able to call you back, and appreciate that you persisted in working with us. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Easy order and had what I needed
Easy order and had what I needed. Have not received yet.
20 March 2024
Reply from Fire Pits Direct
Hello Hal,
Thank you for your review. We're happy to hear that we had just what you needed and ordering it was easy. We shipped it out the same day you ordered, so it should be to you very soon. Thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Great experience and you provided great…
Great experience and you provided great support.
19 March 2024
Reply from Fire Pits Direct
Hello Dan,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
We Love Our Fire Pit!
Amazing Company To Work With! Great Products, We Love Our Fire Pit and Glass Surround. Would highly recommend this company.
18 March 2024
Reply from Fire Pits Direct
Hello Dana,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
My phone call was answered with…
My phone call was answered with knowledge and patience. I’m building a pavilion and needed a multitude of questions answered to help me get the proper fire pit kit for my needs. All my inquiries were answered and I purchased the perfect fire pit insert while on the same phone call. The process could not have been made any easier. Thank you
Jimi Kellogg
15 March 2024
Reply from Fire Pits Direct
Hello Jimi,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Our sales person
Our sales person, Matt, was very thorough. He described the many options.
11 March 2024
Reply from Fire Pits Direct
Hello Brian,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Matt!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Customer Service Agent for the Win!
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built an order that works. Very patient and overall good guy to work with.
27 February 2024
Reply from Fire Pits Direct
Hello Joe,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Matt was so helpful
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project.
We feel very confident now, but he assured us that customer service was available for any future questions we had.
28 February 2024
Reply from Fire Pits Direct
Hello Maureen,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Matt!), and we thank you for being our customer! And yes - our product specialists, like Matt, are here to help our customers.
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Terry,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
They were great!
They were great! I have ordered twice from them. Great customer service.
7 February 2024
Reply from Fire Pits Direct
Hi Cam,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to continue working with you in the future.
Best,
Firepits Direct/Spotix Customer Solutions
Perfect Cover!
The cover for my fire pit arrived in perfect condition. The packaging is impressive - very sturdy to protect from damage. The biggest challenge was getting the protective film off the cover before attaching the handle! This cover looks great and will protect my investment in my fire pit.
22 February 2024
Reply from Fire Pits Direct
Hello Kathleen,
Thank you for your review. We're so happy to hear that you're pleased with our service and your new cover, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
I ended up returning the part because I…
I ended up returning the part because I find the part that was missing. Customer service was awesome. Thank you
1 February 2024
Reply from Fire Pits Direct
Hello Ken,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
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