The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... See more
Company replied
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... See more
Company replied
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... See more
Company replied
Company details
Written by the company
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contact info
2810 Stoner Court, #1, 52317, North Liberty, IA, United States
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Talking us through options and ideas
23 October 2023
Reply from Fire Pits Direct
Hello Danny,
Thank you for your review. We're glad that you're happy with our service and support, and we hope you will enjoy your firepit for years to come.
Best,
Firepits Direct/Spotix Customer Solutions
knew what he was talking about
knew what he was talking about. helped me size proper gas line, Regulator and air vent required for 150,00BTU burner
23 October 2023
Reply from Fire Pits Direct
Hello David,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Will not honor returns
I needed to return an $1800.00 electronic ignition as my installer said it wouldn't work outside (though its clearly advertised in an outdoor setting) so I had to return it. They screwed one gas pipe into it and left a little pipe dope on the threads. I sent it back and spotix wont take it because theres a little pipe dope on the threads. I would have understood if i needed to pay a restocking fee but they wouldn't work with me at all. Now I'm stuck with an $1800 paperweight.
22 October 2023
Reply from Fire Pits Direct
Hello Tim,
Thank you for the feedback. Unfortunately our return policy on this item states that it needs to be returned in new, unused, unassembled, and resalable condition in the original packaging.
We contacted the manufacturer themselves on this also to see if they would accept a return and they would also not take it back.
Unfortunately the item that was returned has been used and is no longer in a new and resalable condition.
Best,
Vince
FirepitsDirect
Received correct item quickly.
17 October 2023
Reply from Fire Pits Direct
Hello Robert,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Great selection of products the gas…
Great selection of products and the gas fire pit kit included everything I needed to finish my project, got the crossfire burner and it works great! Thanks for a great product and great service with fast shipping.
2 October 2023
Reply from Fire Pits Direct
Hi Geoff,
Thanks for your review. We're happy that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Rick,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Nick...was polite
Nick...was polite, answered my questions, thorough, took care of business and represented your company very well
20 October 2023
Reply from Fire Pits Direct
Hello Ken,
Thank you for your review. We're glad that you're happy with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Lynn,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Ron,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Easy Website Navigation
The website was very easy to use and navigation was seemless. Only downfall was the estimated delivery time which ended up being much sooner. Original date was 6 weeks out and it appears it will be here before week's end.
16 October 2023
Reply from Fire Pits Direct
Hello Robert,
Thank you for your review. We're glad that you're happy with our service and website, and that we could get your purchase to you sooner than expected. Thank you for being our customer!.
Best,
Firepits Direct/Spotix Customer Solutions
We bought a wood stove from this…
We bought a wood stove from this company - shipping was fast and customer service was excellent -they are very responsive to questions or concerns
19 September 2023
Unprompted review
Reply from Fire Pits Direct
Hello,
Thank you for your review. We're so glad that you're happy with our service, and we hope you will enjoy your wood stove for many years to come. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Every easy and very friendly
28 September 2023
Reply from Fire Pits Direct
Hello Michael,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Quick shipping and products works…
Quick shipping and products works great. I have the 18"x6" H turbo burner on propane. The flames are bigger than I need at full output (over 1 foot).
9 October 2023
Reply from Fire Pits Direct
Hello Jim,
Thank you for your review. We're glad that you're happy with our service and your purchase. We thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very Helpful customer service
Very Helpful customer service. Products arrived very fast! Great company!
26 September 2023
Reply from Fire Pits Direct
Hello,
Thank you for your review. We're so glad that you're happy with our service. We thank you for being our customer and would love to work with you again in the future!
Best,
Firepits Direct/Spotix Customer Solutions
I called with a question and got…
I called with a question and got someone incredibly knowledgeable and patient. Made my order and off I go.
10 October 2023
Reply from Fire Pits Direct
Hello Dean,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
The company did a great job
The company did a great job. Needed a repair part for a large mall event in four days and they were able to get us the part on time. Thanks.
10 October 2023
Reply from Fire Pits Direct
Hello Tony,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
website was easy to navigate
28 September 2023
Reply from Fire Pits Direct
Hello Creighton,
Thank you for your review. We're glad that you're happy with our service and website, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Easy to use fast simple good choices
6 October 2023
Reply from Fire Pits Direct
Hello Fabian,
Thank you for your review. We're glad that we had good options for you and that you found what you wanted easily, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
They were great
They were great. They caught a mistake in my order before it was shipped. They called and corrected promptly
4 October 2023
Reply from Fire Pits Direct
Hello Nick,
Thank you for your review. We're glad that you're happy with our service, and that we could get you exactly what you need. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Parts that I ordered arrived on time…
Parts that I ordered arrived on time and were exactly as expected to complete my build.
14 September 2023
Reply from Fire Pits Direct
Hello Gary,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Feel free to share photos of your finished project with us on Instagram and Facebook or email them to Marketing@Spotix.com. We love seeing how they turn out!
Best,
Firepits Direct/Spotix Customer Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.