Despite almost 40 years as a member, we were ready to move to another CU after poor guidance from generic phone contact with FT. We requested another conference and Dena called to introduce herself... See more
Company replied
Location
Switch locationMark Dabling Boulevard 5725, suite 140, 80919 Colorado Springs, Colorado, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Agent (Frank) was very good and he kept me updated while they were unlocking my account for me.
Company replied
I have been with this credit union for decades and have always loved every interaction here. Dena was incredibly helpful today; I could not ask for a better experience.
Company replied
Customer service was great! Helpful. Courteous.
Company replied
Company details
- Federal Credit Union
- Car finance and loan company
- Credit union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Professional Service Center Colorado Springs
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
Mark Dabling Boulevard 5725, suite 140, 80919, Colorado Springs, Colorado, United States
- +1 855-855-8805
4.0
Great
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Agent (Frank) was very good and kept me updated throughout the whole process.
The Agent (Frank) was very good and he kept me updated while they were unlocking my account for me.
27 April 2026
Unprompted review
Reply from First Tech - Professional Service Center Colorado Springs
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Decades of Great Service
I have been with this credit union for decades and have always loved every interaction here. Dena was incredibly helpful today; I could not ask for a better experience.
7 August 2025
Unprompted review
Reply from First Tech - Professional Service Center Colorado Springs
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Dena, our new personal banker, saved the day.
Despite almost 40 years as a member, we were ready to move to another CU after poor guidance from generic phone contact with FT. We requested another conference and Dena called to introduce herself as our more local personal banker. She got everything straightened out and explained clearly the reasons for what had been happening to our accounts, which had not been adequately explained before. She suggested and helped us apply for solutions to resolve our complaints. We are now happy to stay with FT.
25 June 2025
Unprompted review
Reply from First Tech - Professional Service Center Colorado Springs
We’re always here to help. 🙌
Reply from First Tech - Professional Service Center Colorado Springs
Thank you, we’re here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.