I came to the bank with several errands on my to-do list. As Michelle Glazer was taking care of a matter for me, we were casually chatting, and through her curiosity, she sorted out that many of the t... See more
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See what reviewers are saying
Francis was so real, honest and helpful. Explained to me very well what the best options are for me.
Ratish has been very helpful with the smooth bank opening process and also explained all the different products. Having relocated from India to US, Ratish ensured that we are provided with all the inf... See more
Company replied
First tech has been incredibly helpful and responsive. They're attentive and will go out of their way to help.
Company replied
Company details
- Federal Credit Union
- also in
- Car finance and loan company
- Credit union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Terry Ave North
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
555 Terry Avenue North, 98109, Seattle, WA, United States
- +1 855-855-8805
4.5
Excellent
13 reviews
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Francis is an icon
Francis was so real, honest and helpful.
Explained to me very well what the best options are for me.
28 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from First Tech - Terry Ave North
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Praises to Keion Mauldin (Sr. Customer Experience Manager, Terry Ave Branch)
First Tech Leadership Team,
I want to take a moment to recognize Keion Mauldin, Senior Customer Experience Manager at the Terry Avenue branch of First Tech Federal Credit Union in South Lake Union, for the outstanding service he recently provided to my business, MC3 Logistics.
Last week our company faced a payroll processing issue tied to an internal transfer between accounts. Keion stepped in immediately, took full ownership of the situation, and worked quickly to review the transaction, correct the issue, and provide the documentation we needed to resolve the matter.
His responsiveness, calm approach under pressure, and clear bias for action helped us navigate what could have been a very difficult situation for our business. Because of his efforts we were able to stabilize the situation and avoid disruption that could have affected more than 60 employees who depend on timely payroll.
That level of professionalism and commitment does not go unnoticed. Keion represented First Tech extremely well and demonstrated the kind of service that builds long term trust with business clients.
Please extend my sincere thanks to him and consider noting this recognition in his personnel record. His support made a real difference for our team and our employees.
Mark Hatcher
Owner and Operator
MC3 Logistics
Seattle, Washington
6 March 2026
Unprompted review
Reply from First Tech - Terry Ave North
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Great service
Francis was great! He helped me out with a lot more than my original questions.
26 February 2026
Unprompted review
Reply from First Tech - Terry Ave North
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Easy and helpful
First tech has been incredibly helpful and responsive. They're attentive and will go out of their way to help.
21 January 2026
Unprompted review
Reply from First Tech - Terry Ave North
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Thank you Collin!
Collin went above and beyond the deposit - explained how to do deposits via the app and made suggestions on our accounts.
18 December 2025
Unprompted review
Reply from First Tech - Terry Ave North
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Great experience with Francis getting…
Great experience with Francis getting my debit card printed, very helpful and friendly!
1 August 2025
Unprompted review
Reply from First Tech - Terry Ave North
That’s what we love to hear!
Collin Scott gives great service
Collin Scott was quite helpful with my request today. He also offered additional follow-up help via email. I appreciate his professionalism and friendliness.
1 August 2025
Unprompted review
Reply from First Tech - Terry Ave North
We’re always here to help. 🙌
Great day at the bank
I came to the bank with several errands on my to-do list. As Michelle Glazer was taking care of a matter for me, we were casually chatting, and through her curiosity, she sorted out that many of the things I thought I was going to need to do someplace else could be done with her. She saved me so much time. She was personable, curious, kind and so helpful.
17 June 2025
Unprompted review
Reply from First Tech - Terry Ave North
We’ll be sure to pass this along! Michelle will be thrilled to hear your kind words.
Reply from First Tech - Terry Ave North
Hi Setareh, thank you so much for your kind words! We're thrilled to hear that you found our staff friendly, our platform easy to navigate, and our services quick. We appreciate your support and hope to serve you again soon.
Ratish has been very helpful with the…
Ratish has been very helpful with the smooth bank opening process and also explained all the different products. Having relocated from India to US, Ratish ensured that we are provided with all the information of US banking and made the process very smooth!
21 January 2023
Reply from First Tech - Terry Ave North
Hi Akash, that’s wonderful to hear. Thanks so much for leaving us a review. I shared this with Rathish and his coworkers and he'll be recognized for the service provided. We appreciate you taking the time to share your experience with us. See you next time!
Reply from First Tech - Terry Ave North
We appreciate your thoughts!
Simantiny Roy was extremely helpful and…
Simantiny Roy was extremely helpful and she walked me through the products, benefits and all other details. She made sure I had a seamless experience with First tech and she's quick to respond and extremely pro-active.
20 May 2022
Reply from First Tech - Terry Ave North
Thank you, it’s our pleasure to serve you!
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