First Thought Financial logo
Visit website

First Thought Financial Reviews 931

•
TrustScore 5 out of 5

4.9

Mortgage broker
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine care, making interactions pleasant and supportive. The service provided is frequently highlighted as excellent, with many appreciating the clear explanations, tailored advice, and efficient processes. Reviewers also note the exceptional customer service, with agents being patient, understanding, and always available to assist with queries. Many consumers found the user experience straightforward and hassle-free, with some even securing better deals and savings on policies. The pricing is often mentioned positively, with customers receiving competitive rates and valuable perks without lengthy meetings.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Service

Reviewers consistently express high satisfaction with the service provided, highlighting its professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Customers report positive experiences with the user experience, often highlighting how smooth, clear, and... See more

Price

People report positive experiences with pricing, often securing better deals and saving money. Customers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a pleasure. Virren was extremely knowledgeable about all the products I enquired about, and, was able to give me all the information I needed to make an informed decision. All appointments schedu... See more

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more

Company details

  1. #41 of 87 best companies in Mortgage broker
  2. #19 of 48 best companies in Financial advisor
  3. #42 of 170 best companies in Insurance broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Support

I received excellent, clear, and concise support from an advisor with extensive experience, who took the time to thoroughly assess my financial situation and provide guidance in the right direction. His responses to my queries were both helpful and honest.

16 April 2025
Rated 5 out of 5 stars

Ashley

Ashley, was very helpful. Listen to what I had to say. Advice given made sense and was therefore followed.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Ben was fab

Ben was fab! Nothing was too much trouble, he was not your typical sales guy, down to earth , exactly how you shoul be! Speaking from experience..
Ben is an asset to your business, thanks Ben!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant and professional

First Thoughts Financial provide an excellent fee-free service that would be valued by anyone going through a mortgage process. Their team is professional, with Lewis and Denise showing qualities of great mortgage brokers – quick response times, clear communication, whilst also being nice people to talk to. I appreciated their open channels of communication and informative responses, along with their understanding and care. You can’t go wrong with choosing First Thoughts Financial.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Got given some excellent advice and…

Got given some excellent advice and help from Phil Smith who managed to save me a lot of money on previous quotes for insurance's. He was lovely to deal with and chat to, very professional. Thumbs up from me.... Well done Phil, thanks again. Would definitely recommend

13 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look