First Thought Financial Reviews 931

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine care, making interactions pleasant and supportive. The service provided is frequently highlighted as excellent, with many appreciating the clear explanations, tailored advice, and efficient processes. Reviewers also note the exceptional customer service, with agents being patient, understanding, and always available to assist with queries. Many consumers found the user experience straightforward and hassle-free, with some even securing better deals and savings on policies. The pricing is often mentioned positively, with customers receiving competitive rates and valuable perks without lengthy meetings.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Service

Reviewers consistently express high satisfaction with the service provided, highlighting its professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Customers report positive experiences with the user experience, often highlighting how smooth, clear, and... See more

Price

People report positive experiences with pricing, often securing better deals and saving money. Customers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a pleasure. Virren was extremely knowledgeable about all the products I enquired about, and, was able to give me all the information I needed to make an informed decision. All appointments schedu... See more

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more


Company details

  1. #41 of 87 best companies in Mortgage broker
  2. #19 of 48 best companies in Financial advisor
  3. #42 of 170 best companies in Insurance broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Felt at ease and hassle free…

At 1st I spoke with a lovely Welsh lady (sorry didn’t catch her name) then was transferred to Phil smith which was a delight to talk to explained everything and sorted what was needed to cover for my children if anything happened, quick and easy and hassle free! 5stars

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Nav Thank you

Nav
Really enjoyed talking to him, he got me engaged as I tend to zone out, with certain conversations specifically when it comes to finance.
He respected my decision, but gave me options should I change my mind, made himself open for me to contact him should I have questions.
He was friendly yet professional. He made the overall experience quite enjoyable and not boring
Thank you Nav

7 August 2025
Rated 5 out of 5 stars

Honest and efficient team

Great experience with the whole team. My mortgage process was very smooth, as well as all the necessary insurance. Special thanks to Carla, Denise and Phil for the honest and continuous advice in each step 😊

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Savita was exceptional in helping me…

Savita was exceptional in helping me secure a new mortgage. The whole process was very straightforward, hassle-free and a fast turnover. Savita continuously alerted me of changes in the interest rates to help ensure I receive the best rate which is essential given the current climate.

I highly recommend using Savita and will also use her going forward.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

I wholeheartedly endorse Savita's…

I wholeheartedly endorse Savita's services. Her performance was consistently excellent throughout the entire process. She maintained clear communication, provided comprehensive information, and demonstrated remarkable patience. I confidently recommend Savita; her expertise will undoubtedly meet your expectations.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Start to Finish

Savita was absolutely brilliant in helping me secure new mortgages for my two properties. She made the entire process incredibly straightforward and hassle-free, keeping me informed every step of the way. What really stood out was her dedication—after an initial agreement, she went the extra mile to review everything again and managed to secure an even better deal, saving me more money in the long run. I couldn’t recommend her highly enough—professional, proactive, and genuinely caring about getting the best outcome for her clients. Thank you, Savita!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful adviser Been identified…

Really helpful adviser Ben, identified some changes to my policies that would benefit me in the long term . Felt confident in the knowledge and experience on hand . Ben has a Very personable nature . This task of reviewing my policies was on my to do list but not getting done !! It's done now

27 June 2025
Rated 5 out of 5 stars

Phil Smith

Phil, is a great Insurance Advisor, polite and friendly.He explains everything thoroughly and recommends the best option possible.

17 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look