Fitch & Fitch Reviews 

394
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making interactions pleasant and stress-free. Many people highlight the exceptional customer service, noting the team's responsiveness and clear communication throughout the entire process. Consumers found the overall service to be incredibly efficient and smooth, often describing the process as easy and stress-free. Reviewers appreciate how the company simplifies complex situations, providing thorough explanations and proactive support, especially for first-time buyers. People also noted the team's dedication to finding the best deals and offering valuable advice.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, consistently reporting that the process was smooth,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Consumers find the user experience to be very positive, describing the process as smooth, seamless, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and full answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. #28 of 89 best companies in Mortgage broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

394 reviews

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5.0

All reviews

(394)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service 5⭐️

I couldn't have purchased my property without the dedicated help and advice from Ben Hart at Fitch & Fitch. From my initial enquiry to getting my keys he was outstanding. He was proactive, efficient and kept me up to date at every stage. I didn't have to worry about a thing and I knew I was in safe hands. He found me the best deal and worked hard to find an alternative provider in good time when the mortgage provider did not accept one of the terms of the Lease. Ben has provided a first class service and is highly recommended. I work in a busy legal sector and did not have any time to do this myself and i am glad that i had Ben looking after me for one of the most important purchases of my life.I will be returning to Ben for future products.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Fall through to offer in 2 weeks!

Stephen was honestly a lifesaver for us. After multiple down-valuations and a lot of stress, we were running out of options and starting to lose hope of securing the property. He came in at the perfect time and managed to turn things around.

He managed to get a different valuation company out and moved everything along so quickly – we had a mortgage offer in no time.

Throughout the whole process, he was always on it, super helpful, and kept us updated every step of the way.

We genuinely don’t think we’d have got the place without him. Can’t recommend Stephen enough – he really pulled it out of the bag when it mattered most!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The words are not enough to express what a great service I’ve received from Stephen Warner from the very first appointment! Jay Magee also has been taking care of my case after mortgage application was submitted. She’s been amazing - kept me updated, was very friendly and answered all the questions quickly - excellent communication!

Stephen was recommended to me by his two previous happy clients. As a first time buyer I was very nervous about the process and my situation was a little bit complicated as I was relocating from England to Scotland. Due to misleading advice from different broker I went through a lot of disappointments, then started renting a house in Scotland as wasn’t able to buy one, had to change a job twice. It was a long journey but Stephen was always just a call/email away to answer all my questions. Providing a tailored advice, he supported me through difficult times. He went an extra mile for my family and not only been professional but also very friendly, patient and understanding. He never gave up on my case, even when it was taking longer than expected and I felt like I’m taking too much of his time. He always assured me that he will do his best to help me to get a mortgage. He showed how much he cares for his clients. Stephen made a very detailed research to make sure the mortgage offer will be accepted. He knows the mortgage market like nobody else and absolutely went above and beyond, I’ve never experienced that before from any other professional. He really made a difference for my family!

I’m already looking forward to work with Stephen and Jay again when remortgaging in the future! They made me feel very comfortable and were truly happy for me when the mortgage offer was accepted. Thank you both for all your help! I’m very happy with your service 😊

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Fitch & Fitch

I highly recommend Fitch & Fitch. As a mature, first time buyer I entered this process with a lot of anxiety and questions.

Stephen initially gave me confidence and took the time to make sure all my questions were answered. He was patient, professional and provided expert advice through the initial stages.

I was introduced to Jay as my mortgage progressed. Jay is equally professional and quick to reply to my questions.

I felt comfortable and trusted both of them throughout the process. I also appreciated that they genuinely seemed excited and happy for me to achieve my goal of home ownership.

I am extremely satisfied with the service and care.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Later-in-Life Mortgage

We worked with David Little to obtain a later-in-life mortgage which we didn't think we'd get. David was absolutely brilliant, constantly looking for and eventually obtaining the best deal for us. He kept us informed every step of the way. We would certainly recommend him and Fitch & Fitch.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Fitch & Fitch highly recommend their…

Fitch & Fitch highly recommend their services. Very professional. Quick, simple and easy. Susan was very professional and understood my situation and gave me the best deal. Kept me updated at all times. I was very nervous but, Susan was understanding and explained the process clearly. She was happy to repeat information.
Thank you

17 July 2025
Unprompted review
Rated 5 out of 5 stars

We recently used Fitch & Fitch for our…

We recently used Fitch & Fitch for our mortgage, and were happy with the experience. From start to finish, Stephen & Jay were professional, responsive, and supportive. They took the time to explain each step of the process clearly and answered all of my questions with patience and transparency.

We would absolutely recommend Stephen & Jay to anyone looking for a mortgage. They truly go above and beyond for their clients. Thank you again for all your help!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased

We are so happy by the service and brilliant advice that Ben Hart provided during the course of our mortgage application. He was supported by a brilliant team once the application went in, and everyone we dealt with wash so helpful, handy and extremely knowledgeable. We will definitely use again and highly recommend. Thank you Ben, Jay and Angela!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional!

From start to finish the service was exceptional. The knowledge and service from the whole team, especially Danielle, was great. They made everything completely stress free, thank you ever so much.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Well experienced and helpful

Sue has been very helpful every step of the way. As a first time buyer, l was basically lost in translation, but she made sure that my husband and l were given the right help and explanations at every step. Most importantly is she considered our financial status/hardships and found the possible way to find a lender and get approved. I highly recommend Sue and her team for anyone who is struggling to even get on the mortgage ladder.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommend!

Sue and her team were so helpful in getting us a mortgage. Sue took our case even though we were more complicated than usual and went above and beyond to secure us an offer. Excellent service overall, super quick getting things moving and very knowledgeable. Thank you so much!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Fitch and fitch have been tremendous in…

Fitch and fitch have been tremendous in helping me with my journey as a first time buyer. They have always kept me and the look with any and all updates, and made everything very clear as to what I needed to do, which had made what is famously a very stressful time, very easy to cary out

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Jay & Charlie have been amazing, thank you

Jay & Charlie have been amazing. Very complex mortgage situation with two self employed people involved and in a buying/selling chain with a shared ownership property, which they managed to handle amazingly and get us across the line. Great communication very thorough and wouldn’t use anyone else ⭐️

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Dave Brown was absolutely fantastic in…

Dave Brown was absolutely fantastic in helping me achieve something (a remortgage) that I thought was impossible. He was so professional and helpful in advising me and finding a product that would best work for me.
Angela Howard, senior case manager was
so helpful in providing updates and chasing to get completion across the line within the timeframe. I will always be forever grateful. Thank you so much for being truly amazing.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage renewal

I worked with a young man called Matthew who went above and beyond to help me renew my mortgage and make sure I had all the protection I needed. I would certainly recommend his service and use Fitch and Fitch in the future.

8 June 2025
Unprompted review

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