I spoke to Justin with some questions and advice and he was brilliant,so polite and informative he knew his products, his customer service was perfect. I had already researched what we needed but I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Melanie was helpful without being pushy. We knew what we wanted but she gave us information about it and being allowed to try the item in store is brilliant. Very pleased with the service and can't... See more
Company replied
had an excellent experience thanks to Justin’s outstanding service. He was knowledgeable, patient, and genuinely committed to helping me make the right choice. What stood out most was how he listened... See more
Company replied
Fantastic service from Justin and the rest of the team @ Fitness Superstore, can’t wait for my new gym equipment to be installed 💪👍
Company replied
Company details
- #7 of 47 best companies in Exercise Equipment Shop
- #27 of 237 best companies in Fitness and nutrition
- #6 of 42 best companies in Fitness Equipment Wholesaler
- #3 of 5 best companies in Indoor Cycling
- #34 of 133 best companies in Sporting Goods Shop
About Fitness Superstore - Sheffield
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
Unit L, Meadowhall Retail Park, S9 2YZ, Sheffield, England, United Kingdom
- 01145535884
4.8
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very happy with the service
I was very happy with the service. The shop assistant was brilliant. Every bit of equipment I asked about is showing me how to use it so I was very impressed and I will be back for more stuff. Thank you very much for your service.
12 August 2026
Reply from Fitness Superstore - Sheffield
John,
We're so pleased to hear you were happy with our service and that our shop assistant was brilliant. It's wonderful that they showed you how to use every piece of equipment, and we look forward to your next visit!
Kind Regards
Fitness Superstore Trust Pilot Team
Fantastic service from Justin and the…
Fantastic service from Justin and the rest of the team @ Fitness Superstore, can’t wait for my new gym equipment to be installed 💪👍
12 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Lee Shackleton,
We're delighted to hear you received such fantastic service from our team! We appreciate your positive feedback and hope you enjoy your new gym equipment.
Kind Regards
Fitness Superstore Trust Pilot Team
Great store and service
Melanie was helpful without being pushy. We knew what we wanted but she gave us information about it and being allowed to try the item in store is brilliant.
Very pleased with the service and can't wait to get our item delivered soon.
9 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Jane,
We're so pleased to hear that our team member was helpful without being pushy and that you appreciated the opportunity to try the item in-store. We're delighted you're happy with the service!
Kind Regards
Fitness Superstore Trust Pilot Team
Thanks for your help finding our bench…
Thanks for your help finding our bench and dumbbells, Justin!
11 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Natalie,
We're so glad we could help you find the perfect bench and dumbbells for your needs. We appreciate your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Very good and nice staff and allow and…
Very good and nice staff and allow and with treadmills with screens they don't say your not aloud to use them 5 stars to this area very good
11 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Sabeen Khan,
We're so pleased to hear that you found our staff to be very good and nice. We're also glad you enjoyed using the treadmills with screens! Thank you for your positive feedback.
Kind Regards
Fitness Superstore Trust Pilot Team
Just been in to upgrade weight stack…
Just been in to upgrade weight stack and Justin gave us a much better solution. Really appreciated the service and advice.
7 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Archer Greaves,
We're so pleased to hear you received excellent service and advice regarding your weight stack upgrade. We appreciate your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
I spoke to Justin with some questions…
I spoke to Justin with some questions and advice and he was brilliant,so polite and informative he knew his products, his customer service was perfect. I had already researched what we needed but I was sitting on the fence with another treadmill, Justin listened and gave me info on each treadmill which confirmed which one we needed and I ordered it as I then felt confident after dithering for weeks! A big thank you to Justin.
5 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Miss Caroline Ackerley,
We are so pleased to hear about your positive experience and that our team member provided such brilliant and informative customer service. It's wonderful that you felt confident in your choice after dithering for weeks. Thank you for your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Rachel was really punctual and helpful…
Rachel was really punctual and helpful with my queries right from being the "chat bot" responder on the website to sorting me with order . Thanks so much for your professionalism and ability to deliver efficient informatio and action
4 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Elizabeth Rodgers,
We're so glad to hear that you found our team member to be punctual and helpful with your queries. We appreciate your positive feedback regarding the professionalism and efficient assistance you received.
Kind Regards
Fitness Superstore Trust Pilot Team
Great service
The first time I had visited the store and was greeted with a friendly welcome and the offer of help. Justin the manager was very helpful and guided me through my purchase.
Great service
4 August 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
DAVID STANILAND,
We're so pleased to hear about your positive first visit to our store. It's wonderful that our team provided a friendly welcome and helpful guidance throughout your purchase, ensuring great service.
Kind Regards
Fitness Superstore Trust Pilot Team
Reply from Fitness Superstore - Sheffield
Marc,
We're so happy to hear that our team member provided such great service! We appreciate your kind words and positive feedback.
Kind Regards
Fitness Superstore Trust Pilot Team
had an excellent experience thanks to…
had an excellent experience thanks to Justin’s outstanding service. He was knowledgeable, patient, and genuinely committed to helping me make the right choice. What stood out most was how he listened carefully to what I needed, offered clear and practical advice, and never made me feel rushed or pressured.
25 July 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Mahdi Ismail,
We're delighted to hear about your excellent experience. It's wonderful that our team member was knowledgeable, patient, and genuinely committed to helping you. We appreciate you highlighting how carefully your needs were listened to and the clear, practical advice you received without feeling rushed.
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent experience
An amazing experience again would definitely recommend so helpful and great gear
17 July 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Timothy,
We're delighted to hear you had another amazing experience with us! We appreciate your recommendation and are glad you found our team helpful and our gear great.
Kind Regards
Fitness Superstore Trust Pilot Team
Kettlebells
Went in and bought myself some Kettebells. Rebecca was more than helpful with me. If the rest of the staff are this helpful and friendly - I’ll sure be coming back in the future. I recommend!
17 July 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Ashley Baker,
We're so happy to hear you had such a positive experience with us and found our team member helpful. We truly appreciate your kind words and look forward to welcoming you back!
Kind Regards
Fitness Superstore Trust Pilot Team
friendly staff very approachable…
friendly staff very approachable equipment looks great
23 July 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Darren ,
We are so glad to hear that you found our staff friendly and approachable. It's also wonderful to know that you're impressed with our equipment. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Great customer service from…
Great customer service from knowledgeable people with a good choice of fitness equipment.
3 June 2026
Reply from Fitness Superstore - Sheffield
Roger Littlewood,
We're happy to hear you received great customer service from our knowledgeable team and found a good choice of fitness equipment. We appreciate your feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Jack was very knowledgeable and…
Jack was very knowledgeable and helpfull deserves 5 stars.
20 July 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Stephen,
We are so pleased to hear about your positive experience and that Jack provided such a knowledgeable and helpful service. We appreciate your kind words.
Kind Regards
Fitness Superstore Trust Pilot Team
We tried all the upright bikes in the…
We tried all the upright bikes in the showroom. Jack was kind, very cheerful and answered all our questions thoughtfully. He listened to what we required and really helped us make the right choice of bike for our needs. We purchased a Matrix upright bike and we are very happy with it. Thanks to Jack for patiently guiding us through the various options. He was very helpful.
5 July 2026
Reply from Fitness Superstore - Sheffield
M Haigh,
We're so pleased to hear about your excellent experience in our showroom. It's wonderful that our team member was kind, cheerful, and thoughtfully answered all your questions, helping you make the right choice. We're glad you're very happy with your purchase.
Kind Regards
Fitness Superstore Trust Pilot Team
Justin was very helpful and quick 💪💪
17 July 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Max Gordon,
We're so happy to hear that our team member provided such helpful and quick service! We appreciate your kind words.
Kind Regards
Fitness Superstore Trust Pilot Team
Lots of stock to look at in store so…
Lots of stock to look at in store so you can try before you buy.
When I needed some help the staff were very helpful but not pushy.
I dealt with Jack at the Sheffield store, he gave us all the info we needed and was very professional.
Our order (an exercise bike) was delivered today as requested and assembled by the guys on arrival as promised. The delivery guys contacted us the day before and on the day on deliver to let us know their ETA.
They were great, they cleaned up and took al the boxes and wrappings away with them.
I'd definitely recommend and I'll use them again.
14 July 2026
Unprompted review
Reply from Fitness Superstore - Sheffield
Glen Bevis,
We're delighted to hear you had such a positive experience in our store and with our team. It's wonderful to know that the delivery and assembly of your exercise bike went smoothly and professionally. We appreciate your recommendation and look forward to serving you again!
Kind Regards
Fitness Superstore Trust Pilot Team
Fast and efficient service 💪🏼
7 July 2026
Reply from Fitness Superstore - Sheffield
Monty,
We are delighted to hear that you found our service to be both fast and efficient. Your positive feedback is greatly appreciated, and we thank you for taking the time to share your experience.
Kind Regards
Fitness Superstore Trust Pilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.