I recently visited the Tunbridge Wells store and spoke with Ricky who talked me through the different models of treadmills and their specs. He emailed the details of 3 treadmills that I was interes... See more
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We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... See more
Company replied
Great customer service at Fitness Superstore - Julian gave great advice and offered a smooth sale. Would only say that the courier was not the best with a delivery slot that was just too wide. But f... See more
Company replied
This is a fantastic store - we travelled down to look at benches and thought we had a good idea of which one we wanted. After seeing them in the store and with the help of Julian (who was brilliant),... See more
Company replied
Company details
- #7 of 47 best companies in Exercise Equipment Shop
- #27 of 235 best companies in Fitness and nutrition
- #6 of 41 best companies in Fitness Equipment Wholesaler
- #2 of 4 best companies in Indoor Cycling
- #35 of 130 best companies in Sporting Goods Shop
About Fitness Superstore - Tunbridge Wells
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
30-34 Grosvenor Rd, TN1 2AP, Tunbridge Wells,, Kent, United Kingdom
- 01892 883747
4.8
Excellent
180 reviews
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Tunbridge Wells purchase
I recently visited the Tunbridge Wells store and spoke with Ricky who talked me through the different models of treadmills and their specs.
He emailed the details of 3 treadmills that I was interested in including pricing, dimensions and app connectivity.
I purchased the Titan Atlas treadmill which so far, we have been very pleased with. It is a solid and sturdy piece of kit and very quiet when in use.
18 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service!…
We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield of choice and helped us to buy an appropriate piece of equipment. We are still awaiting delivery but can’t wait to try it out. Thank you so much, Ricky, for superb advice and service. Penny & Mike Cook
13 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Mike Cook,
We are so pleased to hear about your positive experience with our team member. It's wonderful that we could guide you in choosing the right equipment for your needs. We hope you enjoy your new bike once it arrives!
Kind Regards
Fitness Superstore Tunbridge Wells
Great customer service at Fitness…
Great customer service at Fitness Superstore - Julian gave great advice and offered a smooth sale. Would only say that the courier was not the best with a delivery slot that was just too wide. But for that, would have been 5 star.
21 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Sean Searles,
We are so happy to hear about your positive experience with our team member and the smooth sale! We truly appreciate your feedback regarding the delivery and are actively working with our courier partners to refine their scheduling for a better customer experience.
Kind Regards
Fitness Superstore Tunbridge Wells
The customer service was fantastic
The customer service was fantastic, staff were very knowledgeable, Julian and Chris helped me find the perfect equipment for the space I have available. They answered all my questions and provided additional measurements on the equipment so I could make sure it would fit.
24 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
James Morrill,
We're delighted to hear that you had such a fantastic experience and that our team was knowledgeable and helpful in finding the perfect equipment for your space. It's great that all your questions were answered and that additional measurements were provided.
Kind Regards
Fitness Superstore Tunbridge Wells
Great custoomer experience
Great custoomer experience, very knowledgable staff and easy order to make
21 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Gregor Morris,
We're so pleased to hear you had a great customer experience and found our staff very knowledgeable. We're also glad that placing your order was easy. Thank you for your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Very efficient and helpful visit to the…
Very efficient and helpful visit to the store. Ricky went straight to the options I needed to consider and gave straight advice in response to my questions. No pressure or cheesy sales talk.
22 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
James Clarke,
We're so pleased to hear you had such an efficient and helpful visit to our store. It's wonderful that our team member provided clear advice without any pressure.
Kind Regards
Fitness Superstore Tunbridge Wells
Reply from Fitness Superstore - Tunbridge Wells
Mark,
We are delighted to hear that you received friendly and professional service. Thank you for sharing your positive experience with us.
Kind Regards
Fitness Superstore Tunbridge Wells
This is a fantastic store
This is a fantastic store - we travelled down to look at benches and thought we had a good idea of which one we wanted. After seeing them in the store and with the help of Julian (who was brilliant), we chose something completely different and much more suited to what we needed. The bench has now been in place at home for a couple of weeks and is getting a lot of use. Would highly recommend this store and Julian.
12 August 2026
Reply from Fitness Superstore - Tunbridge Wells
Anne Sammon,
We're so pleased to hear you had such a positive experience in our store and that our team member was able to help you find the perfect bench. It's wonderful to know it's getting a lot of use! Thank you for your kind recommendation.
Kind Regards
Fitness Superstore Tunbridge Wells
Great service and supper fast delivery.
Great service and supper fast delivery.
Highly recommend, they could not help me more.
19 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Alex-LFTD Training,
We're so happy to hear you had a great experience with our service and fast delivery! We appreciate your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Julian was a real gent
Julian was a real gent. Bless my gran, but she doesn’t have a clue when it comes to fitness gear, and he handled it like a pro.
18 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
CALLUM,
We're so glad to hear about your positive experience! It's wonderful that our team could provide such helpful and professional assistance. We truly appreciate your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Great selection of kit and Julian was a…
Great selection of kit and Julian was a big help to us when choosing a spin bike. Second time using Fitness Superstore and won’t be the last 👍🏻 Thanks again for your help!
15 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Simon Whitcombe,
We're delighted to hear about your positive experience and that our team member was a big help in choosing your spin bike. We appreciate your continued custom and look forward to your next visit!
Kind Regards
Fitness Superstore Tunbridge Wells
Machine falling apart after first month
Was initially impressed with the smith machine multigym I bought and paid for the installation but after 1 month the machine is falling apart with the cable lock in mechanism derailed fully one side and the otherside looks close to going as well. The tension of smith machine bar going lopsided when taking off the plates even with only 5kg plates. It hasn't even had much use and fallen apart already! Apprehensive working out now in case the machine falls apart on me working out, extremely disappointed!
18 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Dear Peter,
Thank you for taking the time to share your feedback.
Following our recent conversation, we have a clear understanding of the concerns you've raised regarding your order. To address these, our Head Office has arranged for an installation team to visit and assess the issues reported, with the aim of reaching a prompt resolution.
We recognise that this experience has not met the standards we strive to deliver, and we appreciate the opportunity to put things right. Our service team is currently coordinating the visit, and we will continue to monitor the progress of the case to ensure the necessary actions are completed. We are committed to resolving the outstanding issues and achieving a positive outcome for you.
Kind regards,
Fitness Superstore
Great service from Chris who was very…
Great service from Chris who was very knowledgeable about the different types treadmills and rowing machines in store. Very happy with our purchases!
15 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Andrew Jones,
We're delighted to hear about your positive experience and that our team member was very knowledgeable about the different types of equipment. We're so glad you're happy with your purchases!
Kind Regards
Fitness Superstore Tunbridge Wells
Jennie’s bike
We were served by Julian and were not sure what level of a static bike we required - He talked us through all options after determining our needs - He did not try to over sell a more expensive piece of equipment and we are very pleased with the bike he recommended
6 August 2026
Reply from Fitness Superstore - Tunbridge Wells
Peter Anson,
We're so pleased to hear about your positive experience with our team member! It's wonderful that they helped you find the perfect static bike without overselling. We truly appreciate your kind words and positive feedback.
Kind Regards
Fitness Superstore Tunbridge Wells
Helpful and attentive service
Chris has been very helpful and attentive to all of our requirements. Very useful to be able to see equipment demonstrated in person.
14 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Jon Gully,
We're so pleased to hear that our team member was very helpful and attentive to all your requirements. We appreciate you highlighting the usefulness of seeing equipment demonstrated in person.
Kind Regards
Fitness Superstore Tunbridge Wells
Very helpful
Chris was incredibly helpful throughout our purchase and went above and beyond by giving us an additional 5% discount when I noticed that the prices had dropped further on their website the following day. The refund was back in our account within just a few days. Excellent service and highly recommended!
31 July 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Mark Seymour,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team provided such excellent service and that we could assist you with the price adjustment so promptly. We truly appreciate your kind words and recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Great service from Chris at the…
Great service from Chris at the Tunbridge Wells branch for my treadmill purchase. Would recommend 5 stars.
9 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Robin MacDougall,
We're so glad to hear about your excellent experience with us and appreciate your kind words. We're happy we could help!
Kind Regards
Fitness Superstore Tunbridge Wells
Very helpful customer service adviser…
Very helpful customer service adviser Chris De Tute demonstrated and explained in detail fully, on how each exercise bike work and which was best for me, I walked away happy knowing I had bought the right bike for my needs thank you Chris, anyone thinking of purchasing a exercise bike come and visit the superstore in Tunbridge Wells they have a large selection that caters for all levels.
9 August 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
TF McLean,
We're so pleased to hear about your excellent experience in our store. It's wonderful that our team member demonstrated and explained in detail how each exercise bike worked, helping you choose the right one for your needs. We appreciate your kind words and recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Muktigym and rowing machine
Julian, your sales person at Your tunbridge wells branch was very helpful in making decisions. Delivery was well communicated and happened on schedule.
5 August 2026
Reply from Fitness Superstore - Tunbridge Wells
Nicholas Page,
We're delighted to hear that our sales person at the Tunbridge Wells branch was very helpful in assisting with your decisions. We're also pleased that the delivery communication was clear and on schedule.
Kind Regards
Fitness Superstore Tunbridge Wells
Reply from Fitness Superstore - Tunbridge Wells
Me60,
We are so happy to hear you enjoyed our service and the speed of our delivery! Thank you for your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
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