The customer service is truly awful. I am trying to return a shoulder brace that offers no support. I have sent multiple emails, called three times with absolutely no response. According to their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wasn’t sure what to expect at first, but this lumbar support belt really surprised me. I’ve been wearing it during my work-from-home hours and I noticed less strain in my lower back after just a f... See more
I was skeptical when it came to finding a back posture support that felt like it was made for me. After I received the back posture corrector lumbar support brace on February 20 within this last week... See more
Your size chart is impossible to comprehend. I ordered a 'medium' because it was a guess. It is somewhat too small. But given your "Height, Weight", and other parameters, I could have selected a SMALL... See more
Company replied
Company details
Written by the company
Fivali, the professional sports protective gear brand, provides affordable, high-quality, and comfortable sports braces and protection supports such as knee braces, posture correctors, ankle supports, elbow sleeves, and wrist braces in various sizes. We also share resources and expertise that help reclaim and revitalize your movement. Fivali was founded on a simple idea: to help you stay active and injury-free. Our team consists of many people just like you—people who love being active. We understand your needs well, so we design and offer exceptional fitness products that provide support, prevent injuries, and make fitness more convenient for everyone—whether you're at home or on the go. In Fivali, you can not only find sports products that suit you but also gain more knowledge by sharing about sports and health. If you look forward to more learning and communication related to this, you can comment on our blogs or subscribe to our social channels. We are looking forward to your arrival!
Contact info
328 S Abbott Ave., 95035, Milpitas, United States
- 408-946-8411
- services@fivalifitness.com
- www.fivalifitness.com
3.4
Average
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So grateful you had what my Doc
So grateful you had what my Doc. ordered. I looked everywhere. Thank you so much
14 May 2024
I ordered 6 days ago and still no…
I ordered 6 days ago and still no notice when it will be delivered
9 May 2024
The splints are difficult to put on
The splints are difficult to put on; the plastic parts don’t line up with actual bony Anatomy; the support in good but they are very large around the ankle. I am returning the 2 I ordered. A big miss!
28 March 2024
Reply from Fivalifitness
Dear Customer, We are sorry to hear about your dissatisfaction with our products. Your feedback is very important to us. We will seriously consider your questions and try to improve our product design to provide you with a better experience. Thank you for choosing our product and returning two ankle guards. We are committed to ensuring your satisfaction. If you have any other questions or need more help, please feel free to contact us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.