Five Guys UK - Bournemouth Reviews 3

TrustScore 3 out of 5

2.8

UG02, BH2, Exeter Cresent, BH2 5AU Bournemouth, GB


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Company details

  1. Hamburger restaurant
  2. Fast food restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Contact info

  • UG02, BH2, Exeter Cresent, BH2 5AU, Bournemouth, United Kingdom

  • 01159863879

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Me and my girlfriend had a cheese…

Me and my girlfriend had a cheese burger from Bournemouth Town centre and we both had diarrhea and bad stomach.. I'm going back to take my money.. And if they say no I will stand by the shop and tell everyone going in to be careful.. after 2 days our stomach still bad be careful guys I'm not the first one

1 May 2024
Unprompted review
Five Guys UK - Bournemouth logo

Reply from Five Guys UK - Bournemouth

Hi Thaer, we're sorry to hear that you and your girlfriend were feeling unwell following your order.

We will need to investigate accordingly alongside our Food Safety team. As such, please provide us all the details via the 'Customer Feedback' form on the website: https://fiveguys.co.uk/contact

Rated 1 out of 5 stars

Never Again!!

I was persuaded to go into the Bournemouth branch. Never again. How the hell can they charge nearly 6pound for a hot dog that was so squashed it was almost flat. It was 21gbp for 2 hot dogs, 1 veg bun that was awful and greasy and a small coke!! Never again and wont recommend the food at all. The 1 star is for the staff as they were pleasant!! Yuck food

3 December 2022
Unprompted review
Rated 1 out of 5 stars

Not on your Nelley

Well where do I start I will start of by saying the burgers were really nice and the options were ok but omg £75 for 4 burgers chips and drinks you are taking the Mickey!

I mean I can get 4 burgers for a family and drinks with virtually the same taste from Burger King for about £20 so I’m sorry five guys no way in hell am I coming back give your over priced burgers to the vegans……….

17 September 2022
Unprompted review

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