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An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
The Qube, NE11 9XR, Newcastle Upon Tyne, United Kingdom
2.8
3 reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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RAW FOOD
Bought three burgers one was ok one was rare and one was raw.when i complained i was given replacement for raw burger. This is a health issue and surprised such a big chain csn serve raw substandard food
BAD AFTER BAD AFTER BAD.
first of all when we ordered the price really shook us. After, our food arrived and we saw that one of the burgers are pink and tasted like literal poo . After complaining, we were brought “another” burger. Turns out it was the exact same burger. We complained again and they only have half our money back. Worst restaurant in the uk.
Reply from Five Guys UK - Gateshead
Hi Hamta, thank you for taking the time to submit feedback. We are really sorry to hear that the burgers were not cooked to our standard.
To confirm, our teams do not take food back into the kitchen after it has been received by a customer, for health and safety. Any replacements you received would have been cooked fresh to order.
So we can investigate with the team in Gateshead, please don't hesitate to get in touch with us: https://fiveguys.co.uk/contact
I dont understand the hype. Burgers arent tasty and i dont like the chips either. The milkshakes are ace but cost £5.
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