Awful! Ordered a takeaway delivery. The ‘bacon’ burger came with 1/4 piece of a rasher of bacon!! The patties were flavourless, dry and no seasoning, certainly not worth a £10! I’d rather buy a b... See more
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Friendly server. Toilets were clean. Chips were fab! Sadly that's all I can say positive about my experience. Table was dirty, sticky and bearing in mind when we went in there was no one sitting at... See more
Where do I start with this..... first of all I don't get the hype at all..the fries were simply awful undercooked and soggy and for 5 pounds aswell. The burger had no seasoning on it and was so bland... See more
Seeing Burger King and McDonald's closed at 7pm the only burger bar open was Five Guys, what a mess I had, soggy burger bun, crisps and watery drink give two stars because they were open.
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
The Water Garden, Unit A3.4, CM20 1AF, Harlow, United Kingdom
- 01279429458
2.5
Poor
5 reviews
Replied to 23% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
5 Guys (....but none of them are delivery drivers)
Ordered a couple of burgers from 5 Guys in Harlow through Just Eat.
On top of the rip-off "service fee", "delivery fee", "paper bag fee", extra fee for wanting to live in Harlow", etc there was a wait time of 40mins. Which isnt too bad for a Friday.
As soon as I placed the order the delivery time went up to 2 hours because there were not enough Just Eat delivery clowns available.
CANCEL CANCEL CANCEL
Then vent my anger on trustpilot. Not that companies pay any attention to Trustpilot reviews, because idiots like me will still order stuff from them.
30 January 2026
Unprompted review
Friendly server
Friendly server. Toilets were clean. Chips were fab! Sadly that's all I can say positive about my experience. Table was dirty, sticky and bearing in mind when we went in there was no one sitting at table, i expect it be clean for the next persons. Very expensive burger bar.. £4.00 for a refillable coke.. £9.00 for a cheeseburger... £6.00 for a little burger. Only came to try out as a guy I follow on YouTube said it was amazing!.. Sadly not. I wont be returning. Quality of product was low.
4 October 2022
Unprompted review
Awful!
Awful!
Ordered a takeaway delivery.
The ‘bacon’ burger came with 1/4 piece of a rasher of bacon!!
The patties were flavourless, dry and no seasoning, certainly not worth a £10! I’d rather buy a burger from a burger van in future.
Fries were soggy
Overall pretty shocking, waste of £30!!
28 May 2022
Unprompted review
Never again.
Seeing Burger King and McDonald's closed at 7pm the only burger bar open was Five Guys, what a mess I had, soggy burger bun, crisps and watery drink give two stars because they were open.
28 September 2021
Unprompted review
Where do I start with this....
Where do I start with this..... first of all I don't get the hype at all..the fries were simply awful undercooked and soggy and for 5 pounds aswell. The burger had no seasoning on it and was so bland it was like I was eating cardboard. I spent 26 pounds for me and my son who's 6 and we both didn't eat it..even my boy of 6 said daddy the burger is dry. Simply awful I could give this to my dog for dinner
24 July 2021
Unprompted review
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