Five Guys UK Reviews 

I am a first-timer coming to the Five Guys restaurant, and upon walking through the door, I got a fusty smell. Anyway, when ordering my food, I got a double cheeseburger with chips (sorry, fries) and my partner's food as well. When checking out, it came to £61.00 with two drinks. First of all, what a joke! McDonald's is £40 cheaper. What a rip-off this place is! Then, sitting down for food, the fries were not even cut properly; the skin was still left on them. Then came the original Coke; the Coke was flat; it wasn't even fresh. Then came the food. When opening up the foil container, the bun was crushed to hell; it was like it went through a garbage disposal inside a waste truck, seriously though. And the burgers themselves were dry and full of grease, even when touching the foil. The only good thing about this place was that it was really clean and tidy, and the two stars were generous.

Absolutely unacceptable. The staff treat delivery drivers with clear disrespect and discrimination, as if they are inferior. The attitude is rude, dismissive, and degrading. No one deserves to be treated this way—this place seriously needs to change.

I noted your response to Andrew Green last month who complained about the state of the cleaning . Your response did not happen . We had to move because of the filth under the table . I stopped my grandson using the first toilet because it was so dirty . Had having a good experience at Gun wharf . You have let Five gUys down . Even the food was not up to standard

Order was cancelled by them without any explanation

We couldn’t believe how small the milkshakes were, my kids were not impressed at all. Neither was I as the price is ridiculous! Would not come here again and buy.

It was OK Just. bacon burger had no bacon I had to ask for some it was burnt to a crisp. Loaded fries were under cooked and soggy not like the crispy ones in the pictures

Food took over an hour to arrive. Food was cold. They put pickles in my burger and I didn’t even ask for them. 1 little sachet of mayo provided. Clearly the people that work there don’t care about their jobs at all. Overall very very disappointing.

Absolutely amazing service. I ordered a double bacon cheeseburger and then realised I was starving so asked to change it to a triple.
My food came and I was so hungry they I didn't really look at the burger. As I was finishing, my order number was called again. I went up to explain that I had already collected my food, but the guys explained that they had forgotten to add the extra patty, so they had made me ANOTHER TRIPLE!!!
Not only did they not try to hide their mistake, they acknowledged it and then more than made up for it.
Amazing customer service should always be recognised and the guys at the Colchester branch of 5 Guys are awesome and absolutely made my day.

You have took away my human rights making me pay to go to the toilet you scruffs

Ordered 4x burgers with grilled onions, got fresh onions. Ordered 2x chips with, got 0. Tried to talk to them, wanted a photo of missing item...

Great service, very polite and helpful.
Rhys was enthusiastic, explained the choices, smiling all the time. Manager was very helpful when I had an issue with my card.
Food was freshly prepared and tasty although expensive. Milkshake was delicious.

Shocking service from both Five guys and Uber eats (Drive)
Ordered for my son‘s birthday for him and his pals and all the milkshakes were missing when I asked the driver where they were he shrugged his shoulders and when I don’t know I have a drive up and get myself or tell him that you didn’t get them I found that really shocking and rude very expensive food. Also the bags had finger marks in them because he ripped the bags. Therefore the food was cold not acceptable at all.
Try to ring restaurant to ask them if I could collect the drinks for the boys and the number doesn’t work? No dialling tone just nothing.
Order 821628085

£4.25 for a small cup of fries is stupid. The fries were good, and we got a good few in the bag, but £4.25 is still a bit much... Utterly ridiculous

I highly recommend this shop! All the staff is very friendly and very helpful!

Ordered through just eat.
Burgers were good but fries were inedible and had to be thrown away.
Reported to just eat and five guys who both said to contact the other one.
No refund received do wont be using either one again.
Paid £10 for 2x fries that went in the bin so not happy

My first visit to five guys. We popped in at the Ashford outlet centre. A quick snack, cheeseburger, hot dog , fries, coke and a milkshake
£35 !!!

Greasy burger, soggy fries, small hot dog, split to make it look more. Milkshake was nice and thick but over £6.
We sat down and then struggled to hear when our order was ready.....they weren't that busy....but they just shove your order on the side.....make no effort to ensure you receive your food when it's ready.
It looks like the classic Aberdeen Steak House business model (they see the customers once).

They certainly will not be seeing me again.

Patties were dry and tasteless. Not much of the hot sauce that I ordered.

OAP visitors - not impressed with the quality of food, attitude of staff or the overall experience.

The burger was tasteless and the chips were just fragments of potatoes. Condiments were empty and on asking for some we had lots of eye rolling and huffy attitudes