Fixed.net Reviews 

Excellent help, both on the phones and online via their task system. They have 24 hour cover and respond quickly. Our previous hosting company took forever to try to assist, Fixed.net were marvellous cleared malware and within minutes.
We were so impressed we moved all our hosting, emails and are on a yearly contract now with Fixed.net
A big shout out to Stanislava and Ross who were especially helpful.

The team persisted with my issues, even without my hosting logins they kept going. They fixed the problem which I am very grateful for. Thanks Sabrina and the rest of the team

Needed a one off fix following difficulty connecting email to website. Sabrina identified and resolved the problem in no time at all. Previous "expert" from another site had been trying for weeks without success. This is the place to look for authentic talent.

These guys have saved my life at least four times now. I 110% trust Fixed.net and thoroughly recommend it to anyone! Great company, great experts! Thank you again. They won't stop until they have it fixed. Get in touch, don't delay. 110% will not be disappointed. Absolutely Magic every time. Relax, they will have your website tip-top in no time at all.

Used the service twice and they fixed my word press issue very quickly.
Tried to fix the issue by myself and ended up wasting lots of time on you tube trying to DIY’ing it and only grew frustrated. Just hire the o professionals. 5 stars.

I have received great and timely help from the Fixed.net team. They are very clear when they can help with a task and when they can't. Even when they can't, they have helped guide me in ways that made my websites much better.

Fantastic work, they go out of their way to assist and get the job done 100%. Thank you.

I had an issue with the Wordpress theme on my website. For some reason, my theme was updated to the default theme. I couldn't figure out why. So, I reviewed tech support companies online and decided to give fixed.net a shot. I'm so glad I did! My agent, Sabrina, was professional and fast! In less than an hour she fixed the theme on my website and explained to me what the problem was. I am so grateful for her expertise. Thank you, Sabrina!!!

I highly recommend. The staff are highly professional and exceptional at what they do. Their response time is always almost immediate and that is what sets them apart from their competitors. The staff are really friendly and explain everything very well. We love working with them.

I have used Fixed.net many times over the past four or five years. They always respond to my cries for help promptly and patiently. Highly recommend and will definitely use them again in the future.

Samuil came to rescue!
I had completely lost hope of restoring my blog that had been going on for more than 10 years until I found Fixed where Samuil the agent rescued it and set it up again. So very grateful.

Fixed is EVERYTHING! Agent Unggul fixed my issue in 35 mins. I am happy and grateful and will be signing up to a monthly service soon.

Having spent several hours trying to fix a problem with the contact form on my website, I contacted Fixed. The agent/techie, Samuil, was excellent and took the problem off my hands. He was polite and reassuring, and an excellent communicator. More importantly, he sorted out the problem.

Great support, very professional staff. 10/10

I am so thrilled with the service provided by Fixed.net! I initially signed up with them in a panic when something went wrong with my website and it was dead in the water. They were able to fix the issues within a few hours (in the middle of the night) and I decided it was a good idea to stay on with them moving forward. I have since had a number of issues come up that they've been able to fix right away. And as my business has grown and I have needed to make changes to my website accommodate advertising, etc., they have helped make the process easy. I HIGHLY recommend!

They will help you very quickly which is essential when you're experiencing problems. Yashaswini has been of great help - thanks!

Over the next two weeks, we will share about twenty separate reviews for Fixed.net based on more than twenty tickets our company submitted over the last four months of using their service. We refrained from posting these reviews on Trustpilot as they were transpiring due to prior experiences with gaslighting from management after we shared previous reviews.

After two years of mediocre customer service, the final straw was when Fixed.net failed to resolve a SERIOUS issue on our website that was affecting customers and sales. Their attempts to fix the problem were completely ineffective, often relying on their go-to tactics of blaming the customer for the error and responding with nonsensical answers just to get the problem out of their queue. What is most frustrating – and leaves my team in disbelief – is that it was an issue Fixed.net created in the first place. After three months of trying to get them to fix it, they still have no clue they’re the ones who caused the problem.

In these twenty tickets, the reader will notice that incompetence, poor customer service, and delayed or no resolution are consistent across all of these tickets. This isn’t a one-time customer service failure – it’s the experience every time you open a ticket.

Please read each review. Every review gives detailed information on the day-to-day operations of Fixed.net. The reader will gain insight into the length of time it takes for Fixed to initially respond to a ticket, the time it takes to solve a ticket (if at all), and the incompetence of the agents. Again, this is not a one-time incident. This was EVERY ticket opened in the last four months with Fixed.

Ticket 25B-HRP-FJP
Opened task on 1/7/2025

1/7/2025

Ticket opened. Explained that some customers were getting double orders placed. Gave the representative the order numbers for the customers.

The response from Fixed.net was that the orders came from Facebook. Our customers cannot order through Facebook. They can only order through our website. This was an invalid answer. It is a good example of the representative looking at the ticket and saying whatever comes to mind to get the ticket out of his queue. I had to do their work for them and explain that our customers cannot order through Facebook.

1/8/2025

Fixed.net explained the WooCommerce plugin was recently updated. They did not give us a reason for the problem. I reminded them that this problem occurred a year ago without a successful resolution. The Fixed.net representative suggested that I needed to monitor it and that I needed to reach out to WooCommerce for them to research the transaction logs.

I reminded Fix.net that their website states Fixed.net would resolve any WooCommerce issues. I stated they need to reach out to them.

1/9/2025

They were given the information to reach out to WooCommerce. They reached out to Woo. Nowhere in their request to Woo did they ask for the transaction logs to be reviewed.

They explained they got nowhere with WooCommerce and stated that the update probably fixed it.

1/11/2025

No one can explain why this is happening again. The last representative who reviewed this ticket stated I would have to reach out to WooCommerce. Again, Fixed.net’s website stated they resolve WooCommerce problems. I pointed out to this representative that they have already reached out to Woo and that they need to continue the investigation with Woo.

1/15/2025

Fixed.net tries replicating the problem instead of working with WooCommerce to pull the transaction logs. There was no resolution.

1/16/2025

I realized the problem was deeper than reported. I explained this to Fixed.net.

2/1/2025

Added note: The problem was never solved.

On 1/28/2025, the problem started happening again. I opened another ticket for the issue. A week after this new ticket was opened, the problem was never solved. They also turned off my firewall for four days in this new ticket request, stating this was their resolution.

Fixed.net knows how to do the job and they do it well!

The team is excellent, very professional, efficient, polite and accommodative. It was an absolute pleasure to work with them - Bela, Stanislava, Ross, Fauzi thank you so much. The experience was seamless even though we were interacting across time zones. It really doesn't matter what time and who you interact with - they seamlessly pick up the threads and continue the task. I am truly impressed. Thank you again!

Had problem with a site down over the weekend. Fast resolution. Very professional, Very skilled. Can not recommend more. So happy these services exists.

>>These guys are just brilliant, for little cost they will always fix any website problems