FIYAH Jewellery Reviews 

294
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express high satisfaction with the beautiful and unique jewellery pieces, consistently highlighting their excellent quality and appealing designs. Many people also appreciate the thoughtful presentation, noting that products arrive beautifully packaged. Reviewers consistently recommend the company, praising the overall service and their positive purchasing experiences. However, some customers noted concerns regarding the durability of certain items. A few reported specific rings were thin and flimsy, leading to instances where they broke or felt prone to snapping shortly after purchase.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful designs, good quality, and... See more

Quality

Consumers generally find the quality of the jewelry to be positive, with many praising the beautiful designs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered several jewellery pieces for my mom and myself. I got her the Love Knot Bracelet, Unbreakable Bond Necklace (she had a bracelet that perfectly matched the necklace), and Butterfly Bracelet -... See more

Rated 5 out of 5 stars

Posted straight away with tracking. Beautiful design looks amazing. Did not disapoint. Love it.

Rated 5 out of 5 stars

Lovely jewellery that is affordable. Quick delivery and if I’ve ever had any issues, they’re always quickly resolved by a friendly, professional customer support service (human, not AI)! Have bought q... See more

Rated 5 out of 5 stars

I have the silver feather ring and I absolutely love it. The company is amazing I recently had an issue and they were so helpful in resolving the issue. It is so nice to feel you are dealing with peop... See more


Company details

  1. #241 of 289 best companies in Jewellery shop
  2. #97 of 112 best companies in Jeweller
  3. #78 of 89 best companies in Jewellery Designer

Written by the company

With a focus on adjustable rings, we create meaningful jewellery cast in sterling silver and gold. Beauty and love is everywhere if you know where to look... Embrace it


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

294 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(294)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Rosemarie

Thank you much for this kind 5 star review! I'm so glad to know you are happy with the product you received from us.

Best wishes

Olivia
FIYAH

Rated 5 out of 5 stars

Feather ring

Lovely ring just be careful this is the second one I have had the first was a gift and replaced free of charge last year as stones fell out. The same thing happened again so I have bought this to replace it .

1 March 2022
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Carole

I'm so sorry to hear that the stones fell out of ring, but thank you for leaving this lovely 5 star review. I hope you will continue to use FIYAH in the future.

Best wishes

Olivia
FIYAH

Rated 5 out of 5 stars

I love the ring and thank you for…

I love the ring and thank you for sending it so quickly. It’s everything I expected.BEAUTIFUL

20 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Eileen

Thank you for leaving this amazing 5 star review about your experience with FIYAH. I'm so happy you are pleased with your ring!

Best wishes

Olivia
FIYAH

Rated 5 out of 5 stars

Fantastic company !!!!

All service from Fiyah has been brilliant, I have used three times, very quick delivery, beautifully gifts, wrapped with care and excellent customer service - I bought the flame ring for my sisters birthday but then thought she might prefer the wave one, they said I could give to her and she can decide then I can return if necessary… great company, I will definitely use again and recommend. Thank you 🙏

18 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi,

Thank you for taking the time to leave such a kind review. We are so happy that you are pleased with your order, we really appreciate it! I hope your sister had a lovely birthday!

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Beautiful jewellery in memory

I have ordered many items from Fiyah in memory of family members. The Silver Plume ring, feather anklet, cross ring and hope ring all lovely.
Fiyah customer services are amazing. When a couple of the above items broke they sent me replacements - thank you because I love them.

Recently I ordered the Silver Crystal Feather ring as I lost my dad in December. It’s a beautiful ring - bit big but I was sent the Rose Plume Ring as it’s slightly smaller - thank you as both look fab.

Today, I received the healing wave ring. I ordered yesterday and received today. Which is beautiful, bit big but that’s ok it’s adjustable.
Arrived at the right time.

Thank you to all the Fiyah team that I’ve spoken to and who packaged my jewellery. Katie H and Katie F, and Ben to name a few.

I love your jewellery..
thanks Claire ❤️

16 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Claire,

Thank you so much for leaving such a wonderful and kind review, it means so much to us to know that our customers are happy with our products and service.

I am so sorry for the loss of your dad, and I only hope that your new rings help you feel even more connected to him each and every day.

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

'happy customer is a returning customer'

I purchased a beautiful 'Capricorn zodiac ring' for my wife's birthday from FIYAH. Unfortunately in a freak accident it became badly bent out of shape, when we reshaped it, we could see a small crack and were doubtful that the ring would keep its strength and fall off. I contacted FIYAH's customer support via email and within minutes they asked for a photo and then have kindly offered a FREE replacement!! I'm still in shock at what exceptional customer service I have received and my wife's smile was a great reaction to FIYAH's 10 out of 10 service. This world needs more companies like FIYAH that care about their customers, as they know and understand a 'happy customer is a returning customer'

14 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Neil,

We really appreciate you taking the time to leave such a lovely review. I am so pleased that your wife loves her ring, and that we could help resolve your problem as best we could! Thank you so much for your custom.

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Fantastic Customer Service-Received a gift of the Feather ring at…

Received a gift of the Feather ring at christmas and I love it so much I've ordered one for my friend.I Find the design helps immensely with my anxiety, the way its designed, I can twirl on my finger,I've seen other anxiety rings like this but none as beautiful,so maybe an idea for anyone suffering with anxiety. I know that's not the purpose of the ring but just a suggestion.
I want to commend the Customer Service Team,one of the best I've dealt with. I unexpectedly received a Customs bill (i'm in Ireland) and the Customer Care Team replied to my query almost immediately and processed refund with no problems at all. I want to mentioned Katie and Abbi who were lovely to deal with and very prompt with replies.
I'm eagerly waiting delivery and looking forward to my friends reaction. Wild definitely buy again. Great company and lovely staff to deal with.

10 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Marian,

It is great to hear how much you love your ring and that it helps with your anxiety, I will pass this on to our product development team as this is a great idea for anyone who suffers from anxiety!

I am so sorry for the customs charge and so pleased that we could get this problem solved for you straight away. I am absolutely sure that your friend will love her ring as much as you love yours!

Best wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Plume Ring. …

I bought my plume ring in memory of my late husband, I wear it everyday, I sent an email to tell them it broke, that was on Sunday, a replacement arrived in the mail this morning (Tuesday) I cannot fault their customer service brilliant. Would certainly recommend Fiyah. Once again thank you Katie.

8 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Yvonne,

I am so sorry for the loss of your husband, he will always be with you!

Thank you for taking the time to leave such a lovely review, I am so pleased that Katie helped with your issue so quickly. It is so important to us that our customers are happy with our service!

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

My rings were for My Grandson,he died…

My rings were for My Grandson,he died at 21. Very hard loss. Abbi was spot on with responses. I never order on line. Good service.

7 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Kathy,

I am so sorry to hear about the loss of your Grandson and hope you will continue to feel connected to him with your new rings.

We really appreciate you taking the time to write such a wonderful review, and that Abbi could help you with your queries.

Best Wishes

Olivia
FIYAH

Rated 5 out of 5 stars

I have ordered 4 of the feather plume…

I have ordered 4 of the feather plume rings and a necklace - they are all beautiful and so meaningful! I wear my ring almost everyday and think of my brother and my best friend - lovely. The others have been well received as gifts. Quality products and great service!

6 February 2022
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Leigh,

Thank you so much for taking the time to leave a 5-star review, it is so important to us that our customers are happy and love our products!

I am so pleased to hear that your rings hold so much meaning to you and help you feel connected to your brother and best friend!

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Amazing customer service

Outstanding customer service, quick communication responses… I ordered the ring for my daughter’s birthday, did not arrive as expected so after 10 days I sent email, was told to wait longer, after 21 days sent another email, respond was quick, was told the replacement was shipped, the next day my original order arrived, so sent email to cancel the replacement order… again quick respond - was told to keep the replacement ring as apology for the delay! My daughter loves the ring! Would definitely recommend FIYAH to everyone!

4 February 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Zofia,

Thank you for leaving such a kind review, it means a lot to us that we hear from our customers.

I am so pleased to hear that our customer service team helped with your issue, and that your daughter loves her ring!

Best wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Great gift

Great gift, well crafted

2 February 2022
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Kielly,

I am so pleased you are happy with our products, it means so much to us! We really appreciate you taking the time to leave a 5-star review.

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Adjustable feather ring

Ordered the beautiful feather adjustable ring, amazing service and was delivered within 24hrs. You will not be disappointed. Will highly recommend this company and products.

30 January 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Helen,

I am so pleased to hear you love your ring, and that you had such a great customer experience. Thank you for taking the time to leave a 5-star review, it means so much to us to receive such positive feedback.

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Very impressed with quality & service!

I love the ring design, quality, & meaning! Very impressed. I got one for me and my daughter. I received excellent client service when I had an issue and highly recommend shopping with Fiyah!

19 January 2022
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Kristen,

Thank you for taking the time to write this review, we appreciate the thoughtful words!

We're thrilled that love our products as much as we do, and that you've had such a positive experience with FIYAH!

Best Wishes

Abbi
FIYAH

Rated 1 out of 5 stars

Awful company

Awful company, poor quality products

16 January 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Jozef,

Thank you for leaving a review.

I am so sorry that you feel this way, we have tried to find your details on our order system to get in contact with you, unfortunately, we haven't had any luck.

Could you please send us an email to support@fiyah.com with your details (including your name, contact information, and order number), along with some further details about why you left a 1-star review?

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Over the last couple of months I bought…

Over the last couple of months I bought 3 feather rings one of which had a birthstone. I lost my wonderful son a few months ago and I bought the rings for my daughters and myself. They mean a lot to us and we wear them every day. The feather is a nice touch and they arrive in a beautiful box,sent with love. Thank you so much

9 January 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Penelope,

Thank you for leaving such an amazing review, your kind words mean so much to us.

I am so sorry for the loss of your son, I hope that you and your daughters feel even more connected to him every day with your beautiful feather rings.

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Fantastic service

I did not receive my order and was asked to wait another week. I emailed then and the response was immediate. Another feather ring was being sent by express post.
I received my delivery in a few days.
Thank you FIYAH it arrived Christmas Eve. Perfect timing!
It was a gift for my granddaughter. The symbol of the feather 🪶 comes to me from my passed mother. When I opened the package it also had a white feather and it was packed by a lady named Wendy. Which is also my name. So significant.
The quality of the ring was beautiful. My granddaughter loved it. She now has a constant reminder of her great grandmother 💕

8 January 2022
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Wendy,

Thank you for taking the time to leave such a great review. I'm so glad to hear that our customer care team were so efficient in helping with your query. I will pass this on to Wendy, she will be thrilled!

I am so sorry for your loss, I hope that the ring helps your granddaughter feel even more connected to her great grandmother every day!

Best Wishes

Abbi
FIYAH

Rated 2 out of 5 stars

I had hoped I might have this in time…

I had hoped I might have this in time for Christmas in memory of my mom😔 I placed my order Dec 15th it is now Jan 8th. I am a bit disappointed I still do not have it! 🥲

8 January 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Michelle,

Thank you for your review. I am so sorry for the delay you experienced with your order, I am so happy to see on our system that you got in contact with a member of our customer care team and we were able to resolve the issue for you!

Best Wishes

Abbi
FIYAH

Rated 5 out of 5 stars

Plum ring

I bought this ring for myself as a reminder of my mum I was so pleased with the ring,the quality, the attention to detail within the packaging was a white feather 🪶 that was such a personal touch, overall really impressed, thanku would recomend fiyah,just waiting for the pendant to come back into stock.many thanks debby x

7 January 2022
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Hi Debby,

We really appreciate you leaving such a lovely review.

I am so sorry for the loss of your mum, I hope that your ring helps you feel even more connected to her!

Best Wishes

Abbi
FIYAH

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