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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like shoes and saddles meet their expectations for fit and comfort. Many people are impressed with the efficiency of the ordering process and the remarkably fast delivery service, even for international shipments. The return policy is also frequently highlighted as generous and easy to navigate. However, some customers were dissatisfied with specific product issues, such as a bracket requiring modification or a saddle not being the right fit. A few people also experienced problems with the delivery service, with some orders taking longer than expected or not arriving. There were also isolated concerns about the quality of certain materials and the complexity of the return process for some users, particularly regarding printing labels and customs invoices.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers are consistently... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Users describe positive interactions with quality, consistently praising the top-notch quality and fit of... See more

Order

Consumers find the ordering process to be positive. Many reviewers are consistently impressed by how quickly... See more

Return policy

People report positive experiences with the return policy. Many customers found the return process super easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bracket arrived quickly. Bu one of he holes was undersized s I had to file a hole in it to get the mounting bolt to attach to it. It sldo feels pretty flimsy.

Rated 4 out of 5 stars

Overall, the fit and quality of the helmet is great. I got the gray and lavender color and found that the gray was a little bit darker than what is shown on the website. Also, there aren’t many re... See more

Rated 5 out of 5 stars

I’ve purchased several items from Fizik, most recently, mountain bike shoes. I’m consistently blown away by (1) how good the Fizik shoes are (style, quality, comfort) and (2) how quickly an or... See more

Rated 5 out of 5 stars

Unfortunately the Vento Argo R1 saddle I purchased wasn't the right fit for me. As an owner of 6 or 7 Fizik Arione saddles, the faux leather surface allows you to slide back and forth easier. I found... See more


Company details

  1. Bicycle Shop
  2. Bike accessories store

Written by the company

fizik's mission is to make the most sophisticated, inspiring and beautiful gear for the world's most discerning cyclists. The passion for design and performance behind fizik's diverse product range for road, off-road and triathlon is expressed through the countless victories in the pro peloton, being the choice of the most inspiring athletes and winning many design awards. fizik is committed to providing the ultimate in saddle, shoe, bar-tape and component design - combining comfort and light weight with technology and innovation


Contact info

4.2

Great

TrustScore 4 out of 5

68 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I bought the Aliante R3 open and it was…

I bought the Aliante R3 open and it was a great decision. This is the most comfortable saddle having tried 4 other saddles before this one. If you are in to endurance riding like I am, this saddle is a joy to ride with. Ergonomic and angled at the rear you can sit front on sprints or rear seating for constant cadence. Really happy so thank you Fizik.

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Best costumer service

Best costumer service I've experienced for a very long time. The delivery was super fast using DHL Express and I received my order the next day. Unfortunately there was a coloured mark on one of the cycling shoes I ordered, but Fizik sent me a new pair really quick. Exceptional service!

15 June 2020
Unprompted review
Rated 1 out of 5 stars

Poor customer services and access to replacement parts in Australia.

The heels on the Fizik R1 Cycling shoes wore really quickly, to the point that if you are not careful you will also wear the head of the Allen key screw and then have issues getting them off. That is not were my problems started. The replacement item is not available in Australia via the distributor. And they will not order it for me. The only option is to purchase the item online and pay more than double the cost of the item in postage costs. This was the response from Fiziks Customer Service. Not good enough. Last time I purchase a Fizik product.

21 September 2019
Unprompted review
Show reviews in all languages. (68 reviews)

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