The app is simple to use and the discounts excellent. Choosing the products is fun and I always get the parcel in a few days. I’m loving the samples that are included. What’s not to like?
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My cancelled order was finally refunded after a day. Other sites I shop on automatically release reserved funds if an order is cancelled or refunded. I don't know why this site works differently.... See more
Company replied
Everything arrived on time and in great conditions. I used a discount which felt great to spare money on luxurious perfumes. I would definetively recommend. Also there are so many brands which aren’t... See more
EXCELLENT SERVICE! Premium quality, Fast shipping, high-end support. I ordered four days ago and received all the goods in a WELL-PROTECTED excellent package! I will DEFINITELY shop again from Fla... See more
Company details
Written by the company
Flaconi gehört zu den führenden Onlineshops für Beauty-Produkte in Deutschland. Das umfassende Sortiment von flaconi.de bietet eine große Auswahl an Produkten aus den Bereichen Parfum, Pflege, Make-up, Haarpflege sowie Tools und Accessoires. Der Onlineshop deckt dabei, von Drogerie über Naturkosmetik bis Premium, alle Produktsegmente ab. Mit über 720 Marken und 45.000 Produkten hält Flaconi mehr Produktvielfalt als jeder andere Beauty-Onlineshop bereit. Von Premiumprodukten bis hin zu alltäglichen Begleitern - von Topsellern bis hin zu personalisierten Angeboten. Flaconi hilft dabei, die eigene Schönheit täglich neu für sich zu entdecken. Find your beauty. Everyday.
Contact info
Franklinstr. 15a, 10587, Berlin, Germany
- service@flaconi.de
- www.flaconi.de
4.5
Excellent
24k reviews
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Fast shipping,
Fast shipping,, good communication, original products,, well parked.
Thank you!!!
3 March 2025
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your great review.
We are very pleased that you are satisfied with our service.
We will pass on your compliments on the delivery to the shipping team immediately!
Best regards
your flaconi team
(per E-Mail gesendet)
They always give best prices in market.
23 February 2025
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
(per E-Mail gesendet)
Reply from flaconi Deutschland
Hello,
Thank you very much for your review.
We are pleased to hear that you are so satisfied with our service. We hope you continue to enjoy shopping at flaconi.de
Best regards
your flaconi team
(per E-Mail gesendet)
Scammers!
This website is truly Scammer! Stay Away!
I ordered from this website and paid €170, but they only sent me one item and kept €150 of my money! After a month of chasing them, they kept lying, claiming they had sent everything—which is completely false. Their customer service is useless, and they ignore complaints. This company is nothing but a scam! Avoid them at all costs unless you want to lose your money like I did.
20 December 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
thank you for your feedback, it is actively being incorporated into our suggestions for improvement.
If you have any further questions, please contact our service colleagues directly. We will be happy to take another look at the matter.
Best regards,
your flaconi team
(per E-Mail gesendet)
Thank u❤️
Thank u❤️
Original
Fast
Not that expensive comparing with other shops where the parfume I bough costed 30euro moreeee.
19 February 2025
Unprompted review
Reply from flaconi Deutschland
Hello,
thank you very much for your review, which we were very pleased about.
It's great that we were able to make you happy and inspire you with our service. We will be happy to help you at any time if you have any concerns.
Best regards
Your flaconi team
(per E-Mail gesendet)
Reliable, Fast, and Affordable – Highly Recommend!
I've ordered several times, and each experience has been excellent. I've never been disappointed! The ordering process is quick and easy, delivery is fast, and the prices are great. Plus, I always appreciate the free samples and generous discounts with every purchase. I highly recommend it!
2 February 2025
Unprompted review
Reply from flaconi Deutschland
Hello, thank you very much for your review, which we were very pleased about.
It's great that we were able to make you happy and inspire you with our service. We will be happy to help you at any time if you have any concerns.
Best regards
Your flaconi team
(per E-Mail gesendet)
Their shipping partner HERMES
Their shipping partner, Hermes, is a big problem. I do not know why they still cooperate with this company. They've never even tried to ship my package.
6 February 2025
Unprompted review
Reply from flaconi Deutschland
Jak to zrobić?
Dziękujemy za Twoją opinię.
Poinformowałeś nas, że jesteś niezadowolony z naszego dostawcy usług wysyłkowych.
Zawsze staramy się ulepszać nasze oferty i usługi, a opinie takie jak Twoja pomagają nam to robić.
Dziękujemy za poświęcenie czasu na przekazanie nam tej opinii. Twoja opinia zostanie aktywnie włączona do naszych ulepszeń i mamy nadzieję, że wkrótce będziemy mogli zaliczyć Cię do grona naszych zadowolonych klientów.
Pozdrawiamy
Twój zespół Flaconi
(per E-Mail gesendet)
Flaconi is a scam 👹
I shopped first time at Flaconi but Flaconi played scam. They sent me the wrong thing and when I returned they did not return my money. Be carefull. Don‘t buy at Flaconi. There are other trusted shops.
28 December 2024
Unprompted review
flaconi 🥰
great product options and sets for affordable price and great quality! 🥰
2 February 2025
Unprompted review
Reply from flaconi Deutschland
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
Dein flaconi-Team
Reply from flaconi Deutschland
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
Dein flaconi-Team
Fake product
I bought the same Flaconi shower bath twice a few months apart, unfortunately the second time it was a fake. Although the product was originally packaged, it was a much paler clover color and appeared heavily diluted. Customer service insists that I have to send it back, probably trying to cover up the fact that something is wrong. Unfortunately, Flaconi's offer to help here is not sincere, as I had already contacted support several times. I then asked Flaconi to delete my account because I would never buy there again and to confirm this. Of course the latter didn't happen either. That's why I can only warn, the support is unacceptable, product was definitiv a fake, Unfortunately, Flaconi's claims to the contrary are of no use.
23 December 2024
Unprompted review
Reply from flaconi Deutschland
Dear Mr J.,
thank you for your feedback.
We are sorry for the inconvenience. We can assure you that we only purchase our products from verified dealers with whom we maintain close contact. This ensures that our products are entirely original.
Since there is still an issue with your product, please let us check so we can help you further.
Best regards,
your flaconi team
(per E-Mail gesendet)
No customer support after theft!!
It's a shame how Flaconi cares about their customers.
My package got lost. I have never received it.
Hermes-delivery says they delivered it to my desired drop-off location which is inside the house but I am sure it was never delivered there because another neighbour also got their Flaconi package stolen and was at their location only 30mins after delivery. It's super suspicious.
Flaconi does not support me at all. They just say Hermes is responsible. Hermes says they are not responsible after I had selected a drop-off location, means this enables Hermes to do whatever they want with my package. And Flaconi doesn't care at all and obviously they don't have their delivery service provider under control. Shame on you Falconi :(
Next time I'll make sure to order at Douglas leveraging DHL.
EDIT: Flaconi replied below and confirms what I already wrote above: "Flaconi doesn't care at all and obviously they don't have their delivery service provider under control" Worst experience ever!
3 December 2024
Unprompted review
Reply from flaconi Deutschland
Hey,
Thank you for your message.
Unfortunately, in the case of a storage location, the liability lies with you.
We are very sorry that we do not have better news for you. However, this contract was concluded between Hermes and you.
Kind regards
Your flaconi team
(per E-Mail gesendet)
I am still waiting for a solution
I am still waiting for a solution, but it seems no one is capable of making a decision. While responses are given here, direct communication is met with silence. Enough with your counterfeit and fake goods. I sincerely hope you are kicked out of the market soon.
17 November 2024
Unprompted review
Reply from flaconi Deutschland
Guten Tag,
vielen Dank für dein Feedback.
Leider konnten wir diese Bewertung keiner Anfrage bei uns zuordnen.
Wende dich gerne an service@flaconi.de sollte dein Anliegen noch nicht gelöst wurden sein.
Liebe Grüße,
dein flaconi Team
(per E-Mail gesendet)
Amazing shop
Great company, Great prices, fast processing and shipping. Amazing customer service ⭐️⭐️⭐️⭐️⭐️
19 December 2024
Unprompted review
Reply from flaconi Deutschland
Hallo, vielen Dank für deine Bewertung, über die wir uns sehr gefreut haben.
Schön, das wir dich glücklich machen und mit unserem Service begeistern konnten. Gerne sind wir jederzeit für dich da, wenn dir ein Anliegen auf dem Herzen liegt.
Herzliche Grüße
dein flaconi Team
One of my surest fragrance plug
I have been using Flaconi for years, and have never had any reason to complain. Amazing deals, offers and nice fragrances.
10 December 2024
Unprompted review
Reply from flaconi Deutschland
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
Dein flaconi-Team
clickbait
Their discount codes are just clickbaits. They never work! So I consider their e-mails as harassment and I would not recommend them as a legit shop.
7 December 2024
Unprompted review
Reply from flaconi Deutschland
Dear Taha,
we are really sorry that there were so many issues with the vouchers.
We can of course check what went wrong - just get in contact with our service with the vouchercode and we will gladly check.
We are sorry for the inconvenience.
Best
your flaconi Team
(per E-Mail gesendet)
The best shop EVER!!!!
4 December 2024
Unprompted review
Reply from flaconi Deutschland
Hallo,
vielen Dank für dein positives Feedback.
Es freut uns, dass du mit der Bestellung bei uns zufrieden warst und wir wünschen dir viel Freude mit deinen neuen Artikeln.
Liebe Grüße,
dein flaconi Team
(per E-Mail gesendet)
Total wrong delivery address
2 December 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your feedback.
We are sorry that you are not satisfied with your last order with us.
If you have any further questions, please contact our customer service.
Kind regards,
your flaconi team
(per E-Mail gesendet)
All perfect
All perfect. Quick. Originally sealed and packed as always.
1 December 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
(per E-Mail gesendet)
Reply from flaconi Deutschland
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
dein flaconi-Team
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