Flare Audio Reviews 

10,824
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers consistently praise the products' effectiveness and quality, finding them highly beneficial for managing noise and enhancing sound clarity. Many appreciate the helpfulness and positive attitude of staff, noting exceptional customer service that provides great support. However, some people mentioned difficulties with user experience, citing discomfort or products not staying in place. A few reviewers also found certain products did not meet their expectations for noise reduction or sound quality, experiencing issues with durability or discontinued replacement parts. Some also reported occasional problems with customer service response times or unexpected deductions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with various Flare... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for providing the best... See more

User experience

People report ambiguous experiences with user experience, with some finding the earplugs super comfortable... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and professionalism.... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my Calmer by Flare. They help manage noise in crowded spaces, traffic noise when driving or walking (without compromising safety), and the annoyance of loud talkers and chewers. They do... See more

Rated 4 out of 5 stars

I've tried variations on the sleep ear plugs as I'm married to a snorer. In my opinion the latest aren't as effective. They are very comfortable and do the job put every morning when I remove the... See more

Rated 4 out of 5 stars

I bought a pair recently. Wore it one day from morning till night, got home, did stuff, then I went to move a hair from my ear and I touched it, I jumped as I had forgotten I had it in. I removed it a... See more

Rated 5 out of 5 stars

I get distracted by background noises and get very agitated when I go to public places. These Calmers have made things like going to noisy cafes or the supermarket more than just bearable… I actually... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Founded in 2010 by British inventor Davies Roberts, Flare Audio spent its formative years as a pro audio manufacturer and hire company. Flare re-invented the loudspeaker, drawing praise from music industry luminaries including Jimmy Page, Jarvis Cocker, Richard Hawley and producer ‘Flood’. The company’s big innovation and mission is to minimise all types of distortion and it has developed several patent-pending technologies to achieve this. This ‘pure sound’ technology is now available in a range of award-winning earphones. In 2016, Flare launched Isolate®, its first sound-reducing product which used solid metal to block, rather than absorb sound. This innovation exceeded all expectations attracting over £2million in crowd funding and was followed up with Sleeep® ear plugs. Flare now ships to over 170 countries world-wide and has over 2 million likes on Facebook. Despite rapid growth the company maintains a strong customer focus. Flare’s team is dedicated to rethinking sound technology ‘from the ground up’, pushing boundaries and continuing to achieve exciting developments in audio innovation.


Contact info

4.0

Great

TrustScore 4 out of 5

11k reviews

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No recent history of asking for reviews

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Replied to 40% of negative reviews

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4.0

All reviews

(10,824)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

What a product

After reading every review I could find I took a chance and ordered a set. Well the set arrived!
The packaging is of high quality paper, comes with a little carrying case that feels top notch. At home I have a busy family, I put these in and what a subtle difference, they fit well and are comfortable. I removed them after an hour and I could feel myself less relaxed than before - its hard to explain kinda like taking a warm comfy sweater off, not only did it keep you warm but it provides comfort.

I have since ordered more products to pass around to a few folks at work.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Package didn't arrive

Package didn't arrive. Rang them and they apologised, and sent another pair, on an enhanced postage at no extra charge. That's how to run a company. Spot on 👍

4 December 2023
Unprompted review
Rated 1 out of 5 stars

Never received my package

Never received my package. No answer whatsoever when I try to contact them. Money out the window.

30 September 2023
Unprompted review
Flare Audio logo

Reply from Flare Audio

Hi Nina,

I'm sorry to hear that you didn't receive our reply on the 22nd of November.

One of our team will reach out again and do our best to get this resolved for you as quickly as possible.

Best Regards,
Team Flare

Rated 4 out of 5 stars

Works exactly how it's supposed to!

I want to let you know that despite my minor concerns, I do use my Calm buds more days than I do not, and miss them when I forget them at home.

They are in no way a miracle solution and a door slammed is still a sudden & loud noise, often indicating that there is a person in the vicinity who is having strong negative emotions, a car horn is still jarring when I'm crossing a busy intersection etc. and these or other sudden loud noises will set me on edge. I do not at all expect Calm buds to wipe out all upsetting sound! If I want that, there are plenty of sound blocking earbuds & headphones on the market. What they do is exactly what they claim to, which is take the edge off of sounds. This does benefit me when, say, I am trying to focus on a task in a noisy office environment where I need to remain aurally aware.

As for fit, I believe the main issue is my ears' quick production of wax. As long as I cleanup my ears throughout the day, my Calm buds stay put. I sometimes even forget I am wearing them. As I have continued to use them, I have noticed when they are less comfortable it tends to be on days where all sensory input is difficult for me (I experience sensory processing disorder). This leads me to believe the issue originates in my brain, and is not actually a fault in the Calm buds.

I have also noticed I tend to talk a little louder when I have them in.

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Infuriating customer service

Absolutely infuriating customer service. I ordered their top of the line earphones and the frequency response is entirely different depending on which cable you use, via bluetooth I find them unlistenable. They refuse to send me a replacement bluetooth cable (although bizarrely sent me two extra in-ear devices) and insist on me posting them back to them, which I'm reluctant to do as their last solution made no difference, and it's extra time, money and hassle. They also refuse to give me a refund. Some of my emails took 20 days to receive a reply, and the messages back have been mixed to say the least. The whole thing is so frustrating, I just want to return them for a refund. Flare if you're listening, please let me do this finally and I'll delete this review.

12 September 2023
Unprompted review
Flare Audio logo

Reply from Flare Audio

Hi Sam

We apologise for the challenges you've encountered with your experience. Initially, we addressed your concerns by promptly providing a replacement, but we understand that the issue persisted. We've been in contact to gain a deeper understanding of the problem to offer the most effective solution and improve your experience with the S model. We empathise with your frustrations and have recommended a comprehensive inspection of all parts to pinpoint the issue. Additionally, our team has extended an offer of a pre-paid collection service for the parts.

As previously mentioned in our emails, your situation is unique as you supported our crowdfunding campaign for the EARS. This means that you're backing the project concept rather than making a standard product purchase. The returns policy was clearly outlined in the campaign FAQs on our campaign page.

We remain committed to assisting you and conducting a thorough examination of your components with the expertise of our technical team.

We look forward to your response and hope to hear back from you soon.

Rated 1 out of 5 stars

Waste of money. Complicated returns.

Very complicated to use return their products as you have to return it to UK.
Their products doesn't works well.
Calmer and Sleeep are ear plugs I tried. And it is waste of money.
Their customer service is not service minded at all.

12 October 2023
Unprompted review
Rated 4 out of 5 stars

I have noise sensitivity so was looking…

I have noise sensitivity so was looking for some earplugs that can reduce sharp sounds that make me want to rip my ears off. I was toying between these and the loop earplugs. I bought these as they were cheaper and had seen good reviews on them.

The first time I put them in, I couldn't hear a difference at all. I messaged them on Instagram and sent them photos of them in my ears to make sure they were fitted correctly. They were and I was told I had to wear them for a while to let my ears adjust.

I have now had them for about a week and have worn them whilst at work (in a pub), at uni, and out and about especially whilst food shopping.
They definitely soften the sounds around you. When I've got them in, and then take them out, I can hear the difference and everything sounds softer.
I will point out though that everything is still clear. I can hear everything as I normally would, just slightly softened (only noticeable when I take them out).

I like them for this use, however, I was expecting them to slightly reduce the volume of the sounds around me, which they do not do.

I'm going to try the loop ones as well I think as I believe I need both for different occasions.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

No change to the sound..

No change to the sound... Had big hopes for these, but disappointed. Wanted to return them, but shipping from Norway is ~10£, so no point.

7 October 2023
Rated 5 out of 5 stars

Flare Ears: terrific!

Got a pair of the newest Flare Ears IEMs via Indiegogo.
My personal experience is a mixed bag. Tried them first with my Hidizs AP 80 Pro X portable digital player and frankly speaking they didn’t sound that great. Lots of sub bass, bass (kickdrums) muffled and middle not so airy and transparent.

Paired them to my Topping E30 desktop DAC and Beyerdynamic A20 desktop headphone amplifier and I was stunned. Deep bass and clear mids all extremely well structured and detailed, great sense of spatialness, all sound layers clearly distinguishable one from another and everything at a sound level I never heard before in any earphone.

Think of the difference between attending a live concert and then listening to a recording of the same on your home stereo. The fundamentals are there, but there’s a lot missing. More or less it’s the same difference I experienced between the Ears and my other earphones. A world apart.

To cut a long story short, these aren’t your typical mobility IEMs. With a portable digital audio player they might be crippled and won’t express their full potential, but pair them to a good DAC + headphone amplifier and they’ll shine.

The only real inconvenient I can see is that once I’ve tried them all other headphones/IEMs seem flat and weak.
Sure, they aren’t clinically analytical as a pair of monitors and their mids aren’t as sweet as those of my Beyerdynamic DT 880 Pro, but that’s not what I’d expect from them. The Beyers are extremely competent monitors. The Ears are for fun and god if they do well! I’m hooked.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

I contacted flare which earplugs would…

I contacted flare which earplugs would be the best for me as I really struggle with airports and airplanes noises. Got a quick response to get the earshades and I am amazed!! Just bought the sleep because now I need the whole collection. Thank you Flare for these great products.

8 September 2023
Unprompted review
Rated 1 out of 5 stars

Not worth it for US customers

Judging from my own experience as well as these other reviews, the products don’t work for many people. The promise of easy returns is really a lie if you are in the US because international shipping is exorbitant, even for small items like ear plugs. I would recommend against this product and this company if you are in the US.

15 September 2023
Unprompted review
Rated 1 out of 5 stars

Useless product

Useless, absolutely no difference to sound at all. Placebo effect plainly works for some users though.
Asked to get a refund and I can if I pay postage using a tracked service. End result would be me getting maybe £10 back.
Save your money people, don't buy these in the first place!

14 September 2023
Unprompted review
Rated 5 out of 5 stars

I love Calmers

I’ve found their Calmers incredibly helpful for my Auditory Processing Disorder. I’d recommend trying them if you have a hearing sensitivity but they probably won’t work for everyone as the effect is quite subtle.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Best Customer service

My package got lost, even though the post office wrote it has been delivered.
Although its not Flare Audios fault the to this NON DELIVERY since and helped me get some new.

Sweet and understanding and very kind email correspondence between Flare Audio and me.
even though it was not their fault....

That's the kind os customer service everyone should get everywhere.
thanks for at great experience Flare Audio

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I brought a set of Calmer in the mini size (I usually take the smallest standard size in other earplugs/earbuds) but they were unfortunately too small for me.

I contacted customer support and Andrew P was really helpful and arranged a store credit so I could repurchase in the correct size without needing to return the other set.

Thanks again! :)

24 August 2023
Unprompted review
Rated 1 out of 5 stars

I bought the Flare Calmer Pro

I bought the Flare Calmer Pro, expecting peace. Instead, I found frustration. No matter what I try, they won't stay in my ears, even with another's help. Not for five minutes. Useless, they bring more stress. The email support is no better. Useless. This company earns no stars from me.

21 August 2023
Rated 1 out of 5 stars

So dissapointed with these.

So dissapointed with these.. All they do is make you feel as though your ears are slightly blocked like the effect of wax. The sound barely changes at all. Absolutely useless.
Don't bother with these people.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!!

The first set I purchased got lost in the mail, and the customer service Rep set up a new delivery with no problem, which I received fairly quickly. Once the Calmer earbuds arrived they were lovely. It's amazing how such little noises can add up to your overall exhaustion by the end of the day. Thanks so very much for your prompt replies and help in the delivery of the new buds. Thanks for a great product as well!

10 August 2023
Unprompted review

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