Flavourly Reviews 

Ordered and payment taken on 11th June. No updates so on 20th June asked what was happening with my order no reply except the usual “ we will get back within 48 hours “ only they didn’t. Had to contact again on the 28th but with a strong email . Not impressed as I have been a regular customer and as by arrival time I was out of the country had to arrange for someone to ensure the package was in a safe place .

Normally great experience with Flavourly, but the delivery process and communication was disappointing.

Item was ordered on 12th June and delivered on 30th June. There was no reply to be initial email on 21 June to ask when item would be delivered. I only had a response on my second email a week later.

I did get an apology email in the end and the parcel was received (it was a gift), but if there had been an issue with increased orders I would have welcomed an email within a few days of ordering to say it would be another couple of weeks (as I received lots of other marketing emails from you!).

Thanks

Have been using Flavourley for good few years now and always been happy with the beer provided and the customer service, was a hick up in last month but all back to normal now and recommened them for the fab beer choices

My product didn’t arrive on time and I still don’t have it.

It missed Father’s Day and is now over two weeks since I ordered. I had a text message yesterday to say my product would be delivered by yodel (who are just as bad) between 4&6 yesterday and it didn’t arrive.

The tracking link I was given doesn’t recognise my postcode. I think it’s safe to say I’ve lost my £30.

My first time ordering and I won’t be ordering again. Hugely disappointed and absolutely shambolic.

Thought I'd try a crate. Nothing great, alot of real foul ones. Just not for me. Then I find I'm auto-signed up for some sub. Not happening. Raised with my CC company for charge back as this was not agreed too.
No CS response, avoid. Agree with other reviews, seems like this place is on its way out.

I ordered the Father’s Day bundle on the 10th June & it arrived on 29th June.. 11 days after Father’s Day.. will not use again.

Further to a previous review, this feels like a company with no staff and no control and possibly no future.

I did actually exchange emails with the MD but he did not sound like someone in control of the organisation and he made no effort to retain a customer.

As with most other recent reviewers, I'm sad to say I won't be using this company again.

I ordered a crate on 09/06/23, received nothing. E-mailed the company. No response. E-mailed again, no response. Finally received a response on the 27th saying the order hadn't left the depot and did I want a refund. I said yes, refund me.

On the 28th, received a message that my order would be with me in a few days. E-mailed the company to remind them I'd cancelled the order, no response. Later that night received a message from Yodel saying the order was being readied for delivery. E-mailed the company yet again to tell them the order had been cancelled, no response.

On the 29th, the order I'd cancelled days earlier turned up on my doorstep. Contacted the company again. Received a response later that day asking me to tell them when would be a good time for Yodel to collect the delivery and they'd authorise the refund once the collection had taken place.

Sent yet another E-mail to the company telling them in no uncertain terms that I'd already cancelled my order, so the box sitting outside my house was nothing to do with me and I had no intention of taking responsibility for it or of waiting patiently for a refund while they arranged to sort out their own mistake. It's now almost close of play on the 30th and they've neither refunded me or responded to my E-mail.

Trading Standards will be have to be brought in here. Absolute joke of a 'service'.

Order placed 9th June (2 x Father’s Day cases) to give plenty of time for delivery but no sign of the order prior to Father's Day (18th June). Contact made to Customer Support Team via website email contact (and confirmation email received) on 19th June. No reply or other communication received until 2 cases finally arrived on 24th June. Good beer but terrible customer service and communication.

I've been an 'ad-hoc' customer for a year or so ordering crates now and then. The beer has all been excellent. However, I'm one of many who has experienced a long delay since an order in early June, but did receive my delivery today, over three weeks later. I will probably use them again, but the lack of Customer Service responses to emails from me and others is probably something of a worry. I appreciate 'blips' do happen, but better that a company is proactive then reactive in these situations. Posting here to reassure others primarily.

Something's gone wrong with this company!
Flavourly used to be great, good selections, good prices and good delivery and good communications if needed.
Unfortunately as all the recent reviews state - the company has gone to pot. No communications, no beer arriving despite them already taking the money (a lot of companies wait until the goods are dispatched before taking payment).
Very disappointed and looks as if it's a visit to the supermarket for my birthday party beer :-(
I never thought to check recent reviews before putting in another order (which will be the last of many). I'm afraid that I'll be seeking a chargeback from my debit card and not using them again.

Ordered on 7th June, now 28th June and order still not received, have emailed/messaged 4 times and no response, I have used this company before and have had no issues with delivery usually being within a day or two, clearly something going on so my advice currently is don’t purchase anything from these people.

Order not received, no reply to messages. Will be requesting a refund through the credit card and I urge anyone else having problems to report to trading standards.

Ordered on 12th June. No sign of delivery or even an indication when it will be delivered. Zero emails or communication. Used to be great, just awful now.

Ordered a box of beers on 12 June. Had no reply to my emails or message as to the whereabouts or any delivery date

Beer arrived on Friday 30.6.23 two weeks after expected delivery date

Good variety. Good beers of reasonable price.

Terrible. 3 day delivery promised on order. Changed to 5. Received in14. No communication. No compensation. Won’t use again

Delivery given as 1-2 working days. It took 11 working days with no clear update on when to expect delivery. Was for a birthday present so had to go out to buy something else. Very disappointed.

Ordered on 1 June and didn’t arrive until 23rd, was bought as a Father’s Day gift

Order took 22 days to deliver, after stating 2-3. They don’t have a phone no, so you email thru their site and nobody responds. Also wrote to 2 directors without response. They finally sent my beer when I lodged a payment dispute with my credit card company.