Fleetcor Technologieën B.V. Reviews 143

I would like to share my terrible experience with Fuelman Credit Card Company. My credit card account was locked for no reason, and it has been three months of endless calls to their customer service department without any resolution. They kept transferring me to different departments, but none of them were able to provide any assistance.
This company is nothing but a fraud. Their customer service representatives have a terrible attitude, and they rudely hang up the phone on me every time. It is unacceptable and disrespectful.
I want to warn others about this terrible company and their fraudulent practices. They are not to be trusted, and I urge everyone to avoid doing business with them. Save yourself the trouble and find a more reliable credit card company.
In conclusion, Fuelman Credit Card Company is a garbage company that has no regard for their customers. They should be ashamed of themselves for their terrible service, and I hope others will take note of this review and stay away from them.
Do yourself a favor and avoid Fuelman Credit Card Company at all costs

Terrible company. I am a new business owner and decided to get gas cards for my fleet. Their website makes it impossible to understand and make a payment. They bounced my check I don’t know why then they finally accepted it after I paid them a penalty fee and late fee. Their online chat is never available and every time I call I get transferred and hung up on. Finally they accepted a pay and as I accidentally paid them twice, I’m unable to get that money back or use it as credit because they said I bounced a check. Ok that was two months ago dummy! They have glitchy system or something. FML stay away from fleetcor seriously this is not something I need as a business owner.

I hate even giving them one star. I signed up for fuelman in October of 2020. We normally use between 5000 and 7000 dollars of fuel a week. We are on a weekly payment plan. We were always a week ahead on paying until around March. For a few payments we thought we were still paying a week in advance but it turned out we were paying the same day it was due. So we were a day late because of processing cut off times. After a few months we realized our bill was 600 to 700 more a week. After researching we found they had added a high risk fee without informing us. This was .30 cents a gallon. That added up to 600-800 a week. This is on top of the hundreds of dollars in Late Fees they charged for being days late on a weekly bill. In all over a 3 month period between March and June we have been charged over 7000 in high risk fees and late fees. I have tried working with customer service who just gives the same we don't really care answer. If you google them you will find they are being sued for predatory fee practices. It's a real thing. At this point I have a BBB complaint filed. I have switched fuel cards and am refusing to pay my final bill until we resolve the fees. They continue to charge me 800 a week for a late fee. That is a week. I have never worked with a company that is so shady with fees and billing. When you talk to customer service you can tell they have a script they follow and can never answer any questions on fees. The only way to get any action is a BBB claim.

Absolutely horrible company! Look elsewhere!!

This company is the worst I have done business with in my 38 years in business. Just please do not try it!!!

I would put negative stars if possible. this company does not process payments in time charges you outrageous fees. I closed my account and have been waiting over 8 weeks and still no reimbursement of what I had overpaid on account. the support are friendly when you get ahold of them but the executives should go to prison.

I can't believe I'm actually taking time out of my day to write a review.

But this company can't go on like this. This company is BAD! And if you don't understand that try: terrible, horrible, unfriendly, poor, etc. you get the picture. They cancel credit cards for no reason and you can NEVER get them on the telephone. When you go through their voicemail process and actually try talk to a person the phone automatically hangs up. They need to close up now. If there was less than a one star rating I would give it to them.

Run away and run fast
Mike

WORSE company out there .... they take 14 days to process a check so your account is always in the rare. That is only so they can charge you a ridiculous late fee. I was on hold for an hour and the I was disconnected. That happened 3 times! They tell you they are transferring you to someone that can help you and when that person gets on the line and you explain AGAIN what is happening and what you want to do they say Oh I'm sorry I have to transfer you to another department. All I was doing was trying to cancel my account and after 3 hang ups and 2 hours later I still have not gotten that done. STAY AWAY from this fuel card.

SCAM, CUSTOMER BEWARE! FEE GOUGING! LIERS.

I was offered a Fuel card through Chevron/Texaco. I used the card for $62.07 in fuel. In the small print they say that I was on a Net14 terms so when I paid within 30 days it incurred a $77 late fee. So I paid the $77 & the $62.07. This put the account at a $0 balance. However, when I logged in to the account they have a new balance of $231. This is for 3 more late fees of $77. There was a 0 balance after my final payment. I want the additional fees removed and the card closed. This is a scam! Their "fee gouging is fraudulent" and the public should be warned about this of scam.

This company cannot be trusted at all. When they called me to get me to sign up for their cards, they sold me by telling me that I would be 10 cents off per liter for the first 90 days at any Esso or Husky stations in Canada. I got my first bill and no discounts were there. They then told me that that the discounts would show up on the second bill. I believed them and we continued to use the cards. I got the second bill and there was a discount of only $2 on that bill. I called and emailed my representative and that is when she started to back pedal. She then told me that we had to fuel at Cardlock stations only (first time I had EVER heard that) and that we had a tiered system of discounts and had to buy a certain number of liters to get the higher discounts. Never was any of this communicated to me until after I got my second bill. We have now cancelled these cards.

Fleetcor the global fleet card company
GV CONSTRUCTION·FRIDAY, JUNE 23, 2017

Fleetcor,,,, Don't do it, What a joke
Worst customer service ever. Months of review for a legitimate $4000.00 claim. I will plaster all of social media and Google with our experience. I will also be seeking legal counsel about this issue. I will share my experience with everyone in the industry. Your system is flawed. All timelines were met. Your debacled customer service has been aware since day one. I have documentation that this dispute has been on going since February and all we were given was the run around because of your incompetent employees from overseas outsourcing who do not know how to do their damn jobs. This is ridiculous considering the amount of money that has been paid to you, THAT IS NOT YOURS!!!!

We have been a loyal customer with Shell for many years.

So why are we leaving Fleetcor/Shell:

1. Fleetcor sent us invoices by regular, traditional post office
2. One of these invoices was not delivered by the post office
3. We could not pay this invoice because we had no knowledge that it existed
4. We found out about the unpaid invoice upon reciving a letter from a debt collection company about our debt to Fleetcor/Shell
5. I immediately called Fleetcor to explain this matter - they implied it is our fault, because we should have **guessed** that maybe the post office did not deliver the invoice (really Fleetcor?)
6. Fleetcor informed during that same phonecall that they had also blocked our Shell cards (without any notice and permanently)
7. Fleetcor said we would have to pay extra for new cards
8. Fleetcor said we would have to write a letter explaining this situation to their credit department and maybe then they will kindly let our company buy fuel from Shell, we also have to give ca 350 EUR deposit to Fleetcor (I thought they were joking, but no...)

Fleetcor never contacted our company in any way to ask why we did not pay the invoice.

All this because the post office failed to deliver the invoice...

A very, very disappointing experience with Fleetcor.

Unbelievable Shell accepts this kind of policy and customer treatment, we do not...

I have a shell card with my business which is thru the fleetcard company....i have been led to believe fleetcor own them now.
There has been mistake after mistake and they now owe me money which i estimate to be about 70.00 they offered me 7.00 and this was a manager called Helen.... they have been useless from the 1st time i called to the last which was approx 10 times. I told Helen that I had enough of the errors and lack of customer service,being promised everyday a callback which never happened and I wanted to close my account, her answer was yes i can do that for you!!!!
Im disgusted and will be telling everyone how i have been treated and to not ever use fleetcard company or fleetcor.