I cannot rate Fletchers highly enough. From start to finish, little over one year. Lauren Bayliff is an absolute asset to the firm. Professional, friendly, knowledgeable and detailed. Lauren secured... See more
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Huge thanks to all at Fletchers Solicitors (Southport) for your care, time and patience with concluding my claim with the most amazing outcome. Though I knew what had happened to me was terrible, it w... See more
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For just over 3 years I had a really great team helping me through a personal injury claim. Always 1 email or call away if I needed anything or had any questions. People that actually care and aren’t... See more
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We have worked with Fletchers Solicitors for over 10 years now and such a positive experience. Kate has been on our case for around 5 years now and she is amazing, always there, supportive and underst... See more
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Company details
- #55 of 83 best companies in Law firm
- #2 of 5 best companies in Civil Law Attorney
- #39 of 60 best companies in Lawyer
- #26 of 36 best companies in Personal Injury Lawyer
Written by the company
When life changes in a moment, finding the right support can make all the difference. At Fletchers Solicitors, we support people and families through some of the most difficult times in their lives - whether that’s recovering after a serious injury or seeking answers following medical negligence. We combine expert legal guidance with practical rehabilitation and wellbeing support, helping our clients understand what’s happened, what comes next, and how to move forward with confidence. Our focus goes beyond the legal claim- it’s about standing alongside you, providing clarity, reassurance, and the support needed to rebuild for the moments that matter most.
Contact info
Dukes House, 34 Hoghton Street, PR9 0PA, Southport, Merseyside, United Kingdom
- 1704546919
Contact the Specialist Lawyers
4.6
Excellent
95 reviews
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Fletchers solicitors have been great…
Fletchers solicitors have been great dealing with my little girls claim, the claim lasted for almost 5 years due to complication from the other party involved, throughout this time Linda and her team kept us updated and explained each step, very good communication and I felt they always went the extra mile to make sure everything was done properly, I would highly recommend fletchers to my friends and family, Linda was great and fought our corner every step of the way. Thank you
7 September 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi there,
Thank you for taking the time to leave such a wonderful review. We're so pleased to hear that Linda and her team provided clear communication, kept you updated throughout the claim, and supported you and your daughter over what sounds like a particularly complex and lengthy case.
It's fantastic to know that you felt the team went the extra mile and fought your corner every step of the way.
We'd love to pass your feedback on to the correct 'Linda' and her team. If you could provide some further details via our Trustpilot information request, we would be very grateful.
Thank you for your recommendation and for placing your trust in Fletchers Solicitors. We wish you and your family all the very best.
Samantha
Excellent communications and advise
Excellent communications and advise. Always kept me in the loop. Highly recommend.
4 September 2026
Reply from Fletchers Solicitors - Fletchers Southport
Hi Kevin,
We're pleased to hear that you felt well informed throughout your claim. Keeping our clients updated and ensuring they feel supported throughout the process is incredibly important to us, so it's great to know this was reflected in your experience.
Thank you for your recommendation. We truly appreciate your feedback and wish you all the very best for the future.
Samantha
Every single one of the staff great and…
Every single one of the staff great and considerate. They kept me updated on everything. Can’t fault there effort in every step of the process.
4 September 2026
Reply from Fletchers Solicitors - Fletchers Southport
Hi Michelle,
It's great to hear you felt that every member of the team was considerate and supportive throughout your claim. Your kind words about the team's efforts are greatly appreciated, and we'll be sure to share your feedback with everyone involved.
Thank you for your review, and we wish you all the very best for the future.
Samantha
Personal injury claim
For just over 3 years I had a really great team helping me through a personal injury claim. Always 1 email or call away if I needed anything or had any questions. People that actually care and aren’t just “doing a job”
6 July 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Will,
We're delighted to hear that you felt supported throughout your claim and that our team was always on hand to answer your questions. We know that pursuing a claim can be a challenging and emotional process, so it's wonderful to know that the care, dedication and support you received made a positive difference over the last three years.
Thank you for taking the time to share your experience. We'll be sure to share your feedback with the team involved.
We wish you all the very best for the future.
Samantha
Absolutely terrible customer care
Absolutely terrible customer care. Made an initial enquiry after I had a bad fall that wasn’t my fault. Was then hounded everyday with phone calls to get me to sign up with them. Signed up and they dropped my case. Didn’t even give me a chance to present my evidence or talk through my case. Just abandoned it. Obviously wasn’t enough money in it for them. Do not recommend at all.
3 September 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Jen,
We're so sorry to hear that you were disappointed with your experience.
We understand how frustrating it can be when a case is not taken forward, particularly after you have taken the time to discuss your circumstances with us. Decisions on whether we are able to proceed with a claim are made following a careful assessment of the available information and are not based solely on the potential value of a case.
We're also really sorry to hear that our contact during the enquiry stage felt excessive. We aim to provide support and guidance to prospective clients, but we appreciate that this was not your experience and appreciate you sharing your feedback. If you could respond to our Trustpilot request with your full name and any relevant case details, we will arrange for the matter to be reviewed by the appropriate team.
Once again, we would like to apologise for the experience you have described and for any frustration or disappointment caused. We value all feedback and would welcome the opportunity to look into this matter further.
Best wishes,
Samantha
Fall from height
Fletchers have been absolutely incredible with me through the ongoing case! Kept up with communication and have been super reassuring throughout! Would fully recommend!
3 September 2026
Reply from Fletchers Solicitors - Fletchers Southport
Hi Zoe,
Thank you for taking the time to leave such a wonderful review.
It's great to hear that you've had such a positive experience with our team throughout your ongoing case. Providing clear communication, reassurance, and support during what can often be a difficult time for our clients is incredibly important to us, so it's fantastic to know that this has been reflected in your experience.
Thank you for your recommendation. We really appreciate your kind words and look forward to continuing to support you as your case progresses.
Best wishes,
Samantha
All good
All good. Communications easy to follow advice and a swift response to all questions.
20 August 2026
Reply from Fletchers Solicitors - Fletchers Southport
Hi Nick,
We're pleased to hear that you found our communications clear and easy to follow, and that any questions you had were answered promptly. Providing straightforward guidance and responsive support throughout the claims process is something we strive for, so it's great to know this was reflected in your experience.
Thank you for taking the time to share your experience. We wish you all the best.
Samantha
Great company and people
We have worked with Fletchers Solicitors for over 10 years now and such a positive experience. Kate has been on our case for around 5 years now and she is amazing, always there, supportive and understanding. Thank you
17 August 2026
Reply from Fletchers Solicitors - Fletchers Southport
Hi Susan,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you've had a positive experience with us over the past 10 years. Building long-term relationships with our clients is incredibly important to us, and it's fantastic to know that you've felt supported throughout your journey.
We're especially pleased to hear your kind words about Kate. It's wonderful to know that her support and understanding over the last five years have made such a positive difference to your experience.
Thank you for your continued trust and kind words. We wish you all the best!
Samantha
My left eye
I cannot rate Fletchers highly enough. From start to finish, little over one year.
Lauren Bayliff is an absolute asset to the firm. Professional, friendly, knowledgeable and detailed. Lauren secured a payment for me, from an eye surgeon who was negligent and more interested in money than care. He left me with a lifetime condition (photophobia) that could have been easily avoided.
I thank Lauren for her diligence and unwavering support. With a result.
20 August 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Terri,
Thank you for sharing your experience. We're delighted to hear that Lauren provided the professional, knowledgeable and supportive service you deserved throughout your claim. We understand the significant impact that medical negligence can have, and we're so pleased that Lauren helped secure a positive outcome for you.
Your kind words about Lauren being an asset to the firm are greatly appreciated, and we're sure they will mean a great deal to her.
Thank you for your recommendation and for placing your trust in us. We wish you all the very best for the future.
Samantha
Huge thanks to all at Fletchers…
Huge thanks to all at Fletchers Solicitors (Southport) for your care, time and patience with concluding my claim with the most amazing outcome. Though I knew what had happened to me was terrible, it wasn’t until Fletchers began to shine a light on things just how bad it was. The process was long (this is not a negative, my case was complex), and so patience was key. I was closely informed at all times with progress and any action required on my half. Thanks to Natalia, Amelia and Charlotte for your guidance and care, you’re all brilliant ⭐️⭐️⭐️⭐️⭐️
27 August 2026
Reply from Fletchers Solicitors - Fletchers Southport
Hi Jon,
Thank you for taking the time to leave such a thoughtful review.
It's great to hear that you felt supported throughout what was a complex claim and that our team kept you informed every step of the way. Some cases can take a lot of time, but it's wonderful to know that the care, patience and guidance you received helped make the process as smooth as possible.
We're especially pleased to hear your kind words about Natalia, Amelia and Charlotte, and will make sure to let them know. They will really appreciate your recognition.
Thank you for placing your trust in Fletchers Solicitors. We're so pleased that we were able to achieve such a positive outcome for you.
We wish you all the best for the future!
Samantha
Reply from Fletchers Solicitors - Fletchers Southport
Hi Rajendra,
Thank you for your feedback. We’re pleased to hear that your experience has been a positive one so far.
If you have any questions or need any assistance, please don’t hesitate to get in touch. We wish you the best of luck with the rest of your claim.
Best wishes,
Samantha
Great experience
From the start of the process i was listened to. I was supported and felt comfortable with my solicitor. The whole process was made as comfortable for me as possible. I wasn't comfortable making a claim but the team at Fletcher's made the whole process easy. Thank you
24 August 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Sue,
Thank you so much for your kind feedback. It's great to hear that you felt listened to, supported, and comfortable throughout your claim.
We understand that making a claim can feel daunting, so we're really pleased that your solicitor and the wider team helped make the process as straightforward and reassuring as possible. Ensuring our clients feel supported every step of the way is incredibly important to us, and we're pleased this was reflected in your experience.
We really appreciate your trust in us and wish you all the very best for the future.
Best wishes,
Samantha
10/10 service from fletchers
10/10 service from fletchers, absolutely brilliant, would definitely recommend and use them again, Amelia (my case handler) is such a star!!! she is literally the best, so grateful for all their support.
24 August 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Maria
It’s wonderful to hear your kind words about Amelia. We’ll be sure to pass on your lovely comments to her—she’ll be thrilled to hear them.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your trust in us.
Best wishes,
Samantha
Very professional
Very professional, talked me through each stage letting me know what was needed from me. Any questions were felt with promptly and kept me up to date with progress, getting a settlement before court for my cycling accident with a pot hole. Would definitely recommend to anyone
12 August 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Brian,
It's fantastic to hear that you found the process professional and that you felt supported and informed throughout your claim.
It’s great to know that everything was explained clearly and you were kept up to date with progress every step of the way. We're especially pleased that a settlement could be reached!
We'd love to pass your wonderful feedback on to the team members involved in your case. To help us identify the correct file, we've sent you a quick request via Trustpilot for some additional details. If you're able to respond, we'd really appreciate it.
Thank you for your recommendation. We really appreciate you taking the time to share your experience and wish you all the very best for the future.
Samantha
Poor communication don't get back to…
Extremely disappointed with the service
I am extremely disappointed with the service I have received so far. Despite having a No Win No Fee agreement in place, I have still not even been allocated a solicitor to deal with my case.
As far as I am aware, the only action taken to date has been a request for medical records. I have also experienced difficulties getting responses to telephone calls and have been left without clear communication about what is happening with my case.
I appreciate that legal cases can take time, but I would expect basic communication, a named solicitor and a clear explanation of what work is being undertaken.
At this stage, I am seriously questioning whether I want this firm to continue acting for me and would like a clear explanation of the lack of progress and communication.
12 August 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Anthony,
We're sorry to hear that you are unhappy with your experience and appreciate the concerns you have raised regarding communication, progress on your claim and the allocation of a solicitor.
We understand how important it is to receive regular updates and clear information about what is happening with your case, and we're disappointed to hear that this has not been your experience.
Unfortunately, we are unable to identify your file from your review alone. In order for us to investigate your concerns and provide a full response, we have sent a Trustpilot information request. Please provide your reference number, full name and contact details via the secure link, and a member of our team will review the matter and be in touch directly.
Thank you.
Samantha
I’m really happy with the service I…
I’m really happy with the service I received from Louise Maloney at Fletchers. My claim took quite a while from start to finish ( around 15 months ) , but Louise was always helpful, kept me updated and was there whenever I had any questions or worries. It’s been a long journey, but it’s finally come to an end and I’m really pleased with the outcome.
Thank you so much Louise for all your help and support throughout. I really appreciate everything you’ve done for me and I would definitely recommend Fletchers. 😊
12 August 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Hayley,
Thank you for taking the time to leave such a lovely review!
We're pleased to hear about the positive experience you had with Louise. While we appreciate that a claim journey can feel lengthy, it is great to know that Louise kept you informed throughout, and provided the support and reassurance you needed along the way.
We will share your kind comments with Louise who will be delighted to receive your feedback.
Thank you for your recommendation. We wish you all the very best for the future.
Samantha
Thank you Sonia
Sonia went far and beyond working on my case . Even when marks were dragging their feet she chased them up Sonia knew how important it was for me to get this over and done with especially as it was nearly 14 months
To get here and for it to end on the 1st year anniversary of my twins death ment a lot to me. Thank you Sonia for all your hard work
22 October 2025
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Miriam,
Thank you so much for taking the time to share your experience. We’re so pleased that Sonia provided such dedicated support throughout your case and went above and beyond to help bring it to a conclusion.
We understand how important it was for you to achieve a resolution, particularly given the personal significance of the timing. It’s wonderful to know that Sonia’s persistence and determination helped to achieve a positive outcome during what has been an incredibly difficult period.
We’ll pass on your heartfelt thanks to Sonia, as your kind words will mean a lot to her.
We wish you all the very best for the future.
Samantha
Feedback
Throughout my dealings with Fletchers Solicitors, I found them to be most professional. I was kept up-to-date with how things were progressing and everything was explained in a clear manner. If ever I had a query, the people I was dealing with ie Louise Cassidy and Gerard Horton would come back to me in a timely manner and they were most helpful and empathic. I would highly recommend their services.
2 July 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Susan,
We’re so pleased to hear that you found our team professional, helpful, and supportive throughout your claim.
Keeping our clients informed and explaining things clearly is incredibly important, so it’s wonderful to know that you felt up to date with progress and that any questions you had were answered promptly and with empathy.
We’ll make sure to pass on your kind words to Louise and Gerard who will be glad to know their support and commitment made such a positive difference to your experience.
Thank you also for your recommendation, it's really appreciated!
We wish you all the best.
Samantha
I am very satisfied with your services
I am very satisfied with your services. Everything was handled quickly and efficiently, and your approach throughout was highly professional, polite, and respectful. You responded promptly to all emails and kept the case progressing smoothly, which gave me great peace of mind. The case was also resolved in a short time. Thank you sincerely for your hard work—I would definitely recommend you to others.
31 July 2026
Reply from Fletchers Solicitors - Fletchers Southport
Hi Hassan,
We’re really pleased to hear that you were satisfied with the service you received and that your case was handled so quickly, efficiently, and professionally. It’s wonderful to know this gave you peace of mind throughout the process.
Thank you so much for taking the time to share your experience and for your recommendation. We wish you all the very best for the future.
Samantha
I was injured after a car knocked me…
I was injured after a car knocked me off my bike. Anna handled my case. She kept me informed throughout the process, and she was a pleasure to deal with.
6 August 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Southport
Hi Dawn,
We’re delighted to hear that Anna provided such a positive experience and kept you informed throughout your claim following your cycling accident. We’ll be sure to pass on your lovely comments to her—she’ll really appreciate your recognition.
Thank you for taking the time to share your experience. We wish you all the very best for the future.
Samantha
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