Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more
Company replied
Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience
Company replied
Allan was super helpful on the phone and via live chat! The website wouldn't allow me to add a message to my flower order, but I was able to add one after the fact via live chat. I will update this... See more
Company replied
3.2
Average
511 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fleur Quebec
Thank you! We’re happy to hear you found our service helpful and responsive.
My order was not delivered at the good date
My order was not delivered to the good date. I asked the delivery for the 23rd the date of the anniversary of my sister and it was done on the 25th.
23 October 2025
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear that your order was not delivered on the intended date. It seems there may have been a misunderstanding or issue with the delivery details. At Fleur Québec, ensuring high-quality flowers and client satisfaction is always a top priority.
We kindly invite you to contact our support team directly so we can review your order in detail and discuss a tailored solution.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Important delivery for a 25th birthday
Important delivery for a 25th birthday, got an e-mail at 3pm to advise me wouldn't be delivered until the following day of the original delivery date. On phone for 1:30 hours before I was able to speak to someone. Awful.
19 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for bringing this to our attention. We understand how important timely delivery can be for a special occasion such as a 25th birthday, and it appears there may have been some confusion regarding the delivery timing or order details. Providing premium New Zealand flowers and a reliable experience is very important to us, and we would appreciate the opportunity to review this matter more closely.
We kindly invite you to contact our support team directly so we can investigate further and discuss a tailored solution with you.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Happy Customer
I have ordered from Bloomex multiple times and have never had an issue. Flowers have always been beautiful, delivery has never been an issue, and I love the abundance of options and prices.
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your continued trust and loyalty! We’re delighted to hear that your experiences with us have consistently been positive—from the quality of our flowers to reliable delivery and our wide range of options. Your kind words truly mean a lot to us, and we look forward to serving you again.
Fleur Quebec provided an excellent experience!
Fleur Quebec provided an excellent experience when searching for a gift basket needed to deliver to a very important friend and client. Their website was easy to use and the communication process was excellent. I highly recommend Fleur Quebec for ALL your flower and gift basket needs.
2 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation! We’re thrilled to hear that you had an excellent experience and found our website easy to use, along with clear and effective communication. It truly means a lot to us that you trusted Fleur Québec for such an important gift. We look forward to serving you again for all your flower and gift basket needs.
Fixed issue
Although it took a while for a response.Sheh was able to help me with making things right. Thank you
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that Sheh was able to assist and help make things right. We appreciate your patience and look forward to serving you again in the future.
Great service!
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you! We’re happy to hear you found our service helpful and responsive.
Customer service second to none!!
A few issues with delivery but Bloomex reached out and made everything right!! There has been great communication and support throughout my ordeal. I cannot complain about the customer service representatives as every one of them have been under standing, caring, respectful and supportive each time I reached out! Very pleased with the end result!!
22 December 2025
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear that your first experience with us was disappointing. It seems there may have been a misunderstanding or issue regarding your order details. At Fleur Québec, ensuring high-quality flowers and client satisfaction is always our top priority.
We invite you to contact our support team directly so we can investigate your experience in more detail and discuss a tailored solution.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Able to acquire the perfect flowers for…
Able to acquire the perfect flowers for my niece's birth. So thankful for the quality and price really makes the experience you know.
14 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words! We’re delighted to hear that you found the perfect flowers for your niece’s birth and that the quality and price made the experience enjoyable. We truly appreciate your support and look forward to serving you again!
Finally great customer service
I’ve been dealing with this issue for over a week, and I appreciate your assistance. Once I joined the live chat with Sam, what had taken more than seven days to resolve was settled in under nine minutes.
I also want to acknowledge Derek, the customer service agent who initially referred me to the live chat. He took the time to identify that my emails weren’t reaching the company for some reason.
Derek documented everything to help Sam provide the quickest service possible.
Thank you for going above and beyond to ensure my satisfaction. I truly appreciate it!
I will say the the other customer service agents probably need to be updated on proper procedure to refer clients to alternate communication needs to get issues resolved quickly
. Thank you
13 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your review! We’re always happy to help and respond as quickly as possible. Your feedback means a lot to us.
Reply from Fleur Quebec
Thank you so much for your review! We’re always happy to help and respond as quickly as possible. Your feedback means a lot to us.
Great Florals and Service
Very user friendly website, great prices, can ship basically anywhere, fast delivery, gorgeous florals and huge variety of arrangements to chose from. I also had to use the customer service chat and Sam was extremely helpful and efficient. Very good website to order from!
13 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation! We’re thrilled to hear that you had an excellent experience and found our website easy to use, along with clear and effective communication.
Very disappointed with this Bloomex
Very disappointed with this Bloomex, they send completely different flowers from what l ordered. What a terrible experience. Butch of thieves, stealing people's hard earned cash for nothing!!!
10 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. It seems there may have been a misunderstanding or an issue with your order. At Bloomex, ensuring high-quality flowers and client satisfaction is always a top priority.
We kindly invite you to contact our support team directly so we can investigate your order in detail and work on a tailored solution for you.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Delivered date is not important for the seller
The web, the description are good and clear. One thing that I need the improvement is the communication when the delivery date doesn't match with my demand. As the flower needs to delivered in fresh condition, so it should be delivered on the need date but not one day in advance during the winter. I ordered it for delivering on Saturday for a funeral ceremony, but it was delivered on Friday. I called them and they said that if it was not delivered on Friday, it should be done on next Tuesday. It's unacceptable for me.
9 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation! We’re thrilled to hear that you had an excellent experience and found our website easy to use, along with clear and effective communication.
excellent - superb price points !!!! nice product!
Once a few details were easily addressed - great service- super fast delivery and a lovely product. Very reasonable and great quality. thumbs up!😁
10 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your great feedback! We’re glad the details were quickly sorted out and that you were happy with the service, speedy delivery, and quality of the product. Your thumbs up truly means a lot to us!
Sheh was a great help great service and…
Sheh was a great help great service and made sure to accomate my needs
10 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your great feedback! We’re glad the details were quickly sorted out and that you were happy with the service, speedy delivery, and quality of the product. Your thumbs up truly means a lot to us!
Sheh was able to obtain proof of…
Sheh was able to obtain proof of delivery for me quickly as the system was still showing that my order was processing and as such appeared to be late.
10 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that Sheh was able to quickly provide proof of delivery and clarify the status of your order. We appreciate your patience and look forward to assisting you again in the future.
Everything was easy accessible people…
Everything was easy accessible people were nice
10 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation!
I would have given zero stars if that…
I would have given zero stars if that was an option. Very disappointing experience. Ordered an arrangement to celebrate first Christmas in a new home for a family member. The arrangement was never delivered. When I enquired a couple of days later I was told an investigation had been started. A week later still not response. I again contacted customer service and received the same scripted response. I was reassured my business was valued and they appreciated my patience as they continued the investigation. I finally received an explanation that the arrangement was not delivered due to courier error and I was offered a bouquet instead of the original arrangement as stock was low. I replied that would be fine...still nothing. It's been 3 weeks since the original order and I again had to contact Bloomex to get an update. I requested a refund. I no longer have any trust that the company can deliver on their promises. If you have a special occasion that you would like to celebrate with a floral arrangement I would NOT ever recommend you use Bloomex.
9 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with your order and understand how frustrating this must have been. It seems there may have been some confusion or an issue with the delivery process. At Bloomex, ensuring high-quality flowers and client satisfaction is always a top priority.
We kindly invite you to contact our support team directly so we can review your situation in detail and discuss a tailored solution.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation!
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