Flight Centre UK - Flight Centre Ealing Broadway Reviews 

Katelyn Lineham has made my experience of booking through Flight Centre incredibly easy and stress-free. Over the past year, she has been so helpful in arranging my trips and has always gone above and beyond to assist me.

Whenever I’ve contacted Katelyn, she has always been friendly, professional, and quick to answer any questions or queries I’ve had. Her excellent customer service and attention to detail have made booking my travel a really positive experience.

I’m very grateful for all of Katelyn’s help and would highly recommend her to anyone looking for a helpful and reliable travel consultant.

Rajesh Kumar booked my flights for me. He explained the various options clearly, and quickly found me flights at suitable times at a good price. Throughout the process he was patient, humorous and efficient; I'd remmend him without hesitation.

Sophie has been great to deal with she has made the whole process off booking flights so easy
her attention to detail and her customer service skills are fantastic
would highly recommend using these guys
And highly recommend Sophie

Very good customer service and the staff are really helpful and knowledgeable

Felt genuinely looked after by Sophie from beginning to end. Great service, very friendly, always returned calls.

Katelyn was helpful friendly and patient. She provided us with relevant advice and info quickly and efficiently
Will use flight centre again

Booked an around the world trip ticket with Katelin tailored to our exact requiremnets and great value. Made a daunting task really easy. Great service

Leo Mbiyu In Ealing is an expert on East African travel and offered great advice on travel to Kenya, Tanzania and Zanzibar as well a Lamu Island. Like other Flight Centre staff. Leo has an attention to deal and can turn things around quickly and is good at optimising for cost. Imagine Leo probably trained at "Top Gun" aviation school. He is certainly my "Maverick" when trying to navigate the skies of East Africa. I thoroughly recommend him, and you can trust his competence and ability to deliver what you need.

Spoke with sohpie about holiday and she return the itinerary to detail to what we had spoken about dates, airline and hotel was all done. Also katelyn also help with the final details, making the whole booking so easy to plan.
Justin

We've had an excellent experience with booking at Flight Centre.
Our rep Leo Mbiyu on boarded and walked us through the holiday package through to the very end of our trip if we had any queries.

Leo was there at beck and call if we had any queries to answer to which I was grateful, being thorough when booking for a family of 4.

Leo and the team were prompt and quick to respond for queries I had during my trip on transfers they were great in finding solutions and options for reassurance.

We will definitely book again in any future trips across Europe and rest of the world in the next opportunity we get.

Thankyou Flight Centre team for all the work and customer experience you put in.

In January 2026 we went to Thailand and Cambodia efficiently planned by Flight Centre, Clapham Junction branch. Everything went smoothly - itinerary, transport, excursions were brilliant thanks to Maggy and Leo.
Now we (4 mature travelers) are organizing another trip and Leo, (based now in Ealing) has just completed a fantastic itinerary to Vietnam for March 2027. Leo is an experienced, well traveled, knowledgeable person with a happy disposition. We have international and internal flights, all hotels, transport, some excursion booked, so no need to worry. Our communication with Leo is excellent, he always listens to our needs giving us clear instructions to make good choices.
We are looking forward to our new adventure, Leo makes everything so easy and straightforward. Thank you Leo!

Friendly helpful adviser who was able to develop a travel package with us over several iterations until we had what we needed at the right price.

Helpful friendly explained everything

For whatever reason they couldn’t match the prices that I was able to find on the Internet. It was worth asking them to quote me for flights but in my humble opinion, you’re better off using Skyscanner or Trip.com

I was invited to give my honest review in the email that they sent me with the quotes for flights that were more expensive than the ones I could buy online

From the moment I booked my holiday, Katelyn has been absolutely amazing. She has been so kind, patient, and supportive throughout the entire process, making what could have been a stressful experience feel effortless. No question was ever too much, and she always took the time to explain everything clearly and make sure I felt confident and well prepared.

I also want to say a big thank you to Kiri for stepping in when needed. He was just as friendly, helpful, and reassuring, making sure everything continued to run smoothly. It was so comforting to know I was in such capable hands.

The level of customer service I received from both Katelyn and Kiri has been exceptional. They genuinely care about their customers and go the extra mile to make sure everything is perfect. Their professionalism, attention to detail, and kindness really stood out, and I’m so grateful for everything they’ve done to organise and facilitate my travel.

Thank you both for making this such a positive and enjoyable experience. You are both a real credit to your company, and I wouldn’t hesitate to recommend you to anyone looking for outstanding travel service.

Kiri was very helpful and spent time looking for the best deal for us and flights to suit dates required.
Answered all our questions with courtesy and accuracy and assisted us through the online payments process.

Very helpful in all aspects

This is dedicated to one man in particular Kevin who works for the company at Ealing Broadway such a gentleman, a very understanding man I was like don’t work phones very well he took me all the way through where I should do time of travel how many breaks I would have between journeys and this was just an estimate always polite and pleasant I phoned her back the same day and said yes I have the go-ahead to book the flight then we tried many times to pay for the flight, he assured me I wouldn’t be. I wasn’t the first. I’d probably not be the last then when my phone prompted me to call the fraud squad from my bank account he was so cool. I’m thinking whoa and said to him I have to take this call he should me that’s fine. We had a break of maybe 15 minutes while I talk to the fraud squad from my bank to reassure them that this was genuine. It took probably 20 minutes hundred hundred percent. Thank you to my bank for checking on me. Eventually the fraud squad agreed to pay the money into the account and Kevin talk to me all the way through this he’s a star and your company a proper gentleman who knows what he is doing to help us 69-year-old man and have the patience not many people do for old people now my flight is confirmed to Perth with my son, I am so happy. I know I paid the money Kevin without you and your Help it would never have happened. God bless you sirwherever you go. I will always think of this time 1000 credit 1000 stars and this is a genuine compliment to one of the best people I have ever had any dealings with in booking flights Kevin thank you ever so much. I told you if I’m passing Ealing Broadway on my trip back to London I would love to take you out for a bit of lunch just to say thank you personally all the best John

The service that we received from Leo was nothing short of brilliant! From the moment we first met with him - two years before we actually travelled, to plan our trip around Asia - he was so very supportive, knowledgeable and helpful. He always made sure that he responded to our very many requests and questions quickly and efficiently – even whilst we were travelling around several countries in Asia. Those few times Leo wasn't in the office, his team were always willing and more than able to assist us. We really felt that Leo gave us a truly bespoke and highly personalised service. He will always be our 'go to person' when we travel in the future and we have already recommended him to our friends and family. He is truly one in a million!

We recently booked a holiday through Flight Centre and had the pleasure of dealing with Kevin, who has been really helpful.
Unfortunately, our first booking had to be cancelled due to the unrest in the Middle East. It was a disappointing situation, but Kevin was incredibly proactive from the moment we received the news. He even searched alternative options for us.
Kevin also saw the refund process through from start to finish, keeping us informed every step of the way and ensuring everything was handled smoothly and efficiently.
We have since rebooked through Kevin, and once again he has been fantastic.
Kevin genuinely goes above and beyond for his customers, providing excellent service.
Thank you 😊