Flight Club Reviews 

8,753
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,418 reviews, reviewers had a great experience with this company. Customers praise the service, highlighting the smooth ordering process and valuable product verification that ensures authenticity. Many appreciate the fast shipping and timely arrivals, noting that products generally match descriptions and arrive in excellent condition. However, some customers noted concerns regarding delivery services, with a few experiencing issues with specific couriers or even lost packages. Some reviewers mentioned that processing and shipping times could be longer than expected, despite understanding the need for product authentication. And a few reported occasional problems with orders, including unexpected charges or difficulties with cancellations.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with the authenticity,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast shipping,... See more

Order

Users describe ambiguous interactions with order, with some customers praising the ease of ordering and fast... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction, stating... See more

Service

Clients share positive opinions on service, with many reviewers enjoying the overall experience and finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Processing and shipping of item could have been a little sooner. I understand authentication is needed for product. Very pleased with process though.

Rated 4 out of 5 stars

Came quickly and they are officially unlike some other company like Stock X they sent me a fake pair of sneakers.

Rated 4 out of 5 stars

I enjoy flight club and love getting my kicks my only complain is when some delivery services used aren’t professional but other then that love it all

Rated 3 out of 5 stars

I get all of my hard to find/high demand sneakers from flight club, because they’re credible and I’ve NEVER had an issue until my most recent order..I ordered the black pony hair acg’s and they arrive... See more


Company details

  1. Shoe shop

Written by the company

Established in New York City over fifteen years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the latest drops, coveted classics and hard-to-find grails, Flight Club has evolved from a one-stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.


Contact info

3.9

Great

TrustScore 4 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(8,753)

3,354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm a first time customer and it was a…

I'm a first time customer and it was a pleasure going through you guys I appreciate the free shipping and handling it is better than your competitors kit screw who charges $35 for every shoe and considering that I love tennis shoes I believe that I would be coming back to you guys

16 June 2026
Rated 5 out of 5 stars

My experience was Great because I…

My experience was Great because I stayed informed and updated on my purchase and its arrival was very quick. Every step of the way I received notifications on where my package was, and exactly how long it would take before it was received. I Really enjoyed the service

16 June 2026
Rated 1 out of 5 stars

DO NOT TRUST THEM

DO NOT TRUST THEM. They add hidden fees and undisclosed taxes for items sold. Raising the price from what was an acceptable 11% to a heavy 18% now above 20% fees taken out. Disgraceful. There's a thousand businesses using this model now with cheaper fees. Seller Beware.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

My package was never delivered to me

My package was never delivered to me, yet despite reporting the issue and seeking assistance, Flight Club has refused to provide either a refund or a replacement. As a customer, I fulfilled my obligations by placing and paying for the order, but I have not received the merchandise I purchased.

What has been most frustrating is the lack of accountability and support from your customer service team. Rather than working toward a reasonable resolution, I have been repeatedly denied assistance despite the fact that I never received my package.

6 June 2026
Rated 1 out of 5 stars

Ordered sneakers on may 16th for 380$…

Ordered sneakers on may 16th for 380$ they said they would arrive by may 23rd I didn’t get them until June 8th when I emailed the company handling the parcel they said I have too allow them until June 11th too make the delivery those same sneakers now cost almost 100$ cheaper and had drop significantly fast in price as I waited for them too arrive waiting for this parcel I could have saved close too 100$ and got the same exact sneakers week faster if I went through another site I love flight club but they did me wrong this time

12 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look