Flipdish Reviews 

590
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally helpful onboarding staff, noting how patiently and professionally they guide new users through every single step of the setup process. People also mention that the system is modern, highly reliable, and very easy to operate, making online order management a breeze for restaurants. Some reviewers were not happy with customer support, mentioning that emails went unanswered for days and communication became very frustrating. A few other people also felt that the platform lacked proper assistance when trying to resolve technical problems, leaving them waiting for answers.

What people talk about most

Staff

Clients share strong satisfaction with the staff, frequently highlighting their dedication, professional... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising quick response... See more

Service

People report positive experiences with service, frequently highlighting exceptional support and helpful team... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, simple, and fast... See more

Response time

Customers had ambiguous experiences with response time. While many reviewers praised the quick turnaround,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been really happy using Flipdish for our café! The system is easy to use, reliable, and makes managing online orders so much smoother. The support team has been excellent, especially Keo Lee, wh... See more

Rated 5 out of 5 stars

I’ve had a great experience using Flipdish. The platform is easy to use, reliable, and makes managing online orders much smoother. Everything from menu setup to order flow works well and helps sa... See more

Rated 5 out of 5 stars

Great system and working well. I changed my review as Emmad Rizwan went above and beyond to rectify all matters and made sure every day that all is working and kept on top of it. He also excelled his... See more

Company replied

Rated 5 out of 5 stars

We recently set up Flipdish for our restaurant, and the whole process has been outstanding from start to finish. The platform itself is user-friendly and perfectly suited for managing online ord... See more


Company details

  1. Ecommerce solution provider
  2. Kiosk
  3. Payment service
  4. Website designer

Written by the company

Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world. Make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting tools, driver tracking, payroll management and much more. Grow your business and increase customer satisfaction with digital ordering solutions like web, app and kiosks. Build your brand and earn more money with the help of our marketing specialists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

590 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(590)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently moved to Flipdish for my POS…

Recently moved to Flipdish for my POS in store kiosk, web & app. Can honestly say it’s been the most straight forward and positive experience. They even got everything done to go live early and I’ve not had a single issue. The POS and kiosk are very good and worth every penny. They are always available for support. Faultless!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

I want to give a huge thank you to…

I want to give a huge thank you to Nicolas from Flipdish for his outstanding customer service. I was getting absolutely nowhere with my issue until he stepped in. From the moment he took over, things started moving in the right direction. He was professional, patient, and incredibly efficient. Thanks to Nicolas, everything is now sorted, and I couldn't be more relieved. His support truly made all the difference. Flipdish is lucky to have him

8 September 2025
Unprompted review
Rated 5 out of 5 stars

A TRUE PARNTNER FOR ANY BUSINESS

Initially I thought, just another 3rd party, but when the sales rep, from FlipDish, Tufael came and explained what they are about, I could see sense.

I had decades of serious problems with uber, deliveroo and just eat. Commissions too high, no control, felt like a "customer" not a partner.

What FlipDish changed for me was direct orders, better margins, and customer loyalty schemes. What stood out most was their partnership approach, they work with us to grow the business, in fact I got a call that Tufael is coming to work one day to help with understanding and increasing growth of my business. FlipDish has been a smarter, fairer way to run online ordering.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Can't thank Ant Goudie enough for all…

Can't thank Ant Goudie enough for all the help and support you have given to us all. We have recently just taken over a cafe business that was in the gutter, we didn't know what we got ourselves into and we urgently needed help and then comes along Ant who saved us with setting up all our marketing and help setting us our Google business account up. We don't know what we would of done with out you. Your a credit to flip dish. Thanks The Orford Perk team 😊

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have been using Flipdish for a few years now and have always been happy with their customer service. Mathis, our account manager is extremely helpful.
We have also recommended Flipdish to our friends and everyone we know!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service with flip dish ,

Excellent service with flip dish ,
I Set up my account with Anthony G he’s been amazing help would highly recommend this company, I can’t wait to get pos system looks great & easy to use going to be a great for my business

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and reliable

I was so worried about starting a new food business but the way Flipdish team handled everything is just truly amazing. Yasin made the entire process so much easier and less stressful. From the very beginning, his patience and support is something i appreciate the most. He guided me through every step, made me understand everything even though we were pressuring him so much. Yasin is such a lovely and excellent person you can truly rely on.

Kobe, on the other hand, is a very sweet guy. He helped one of our team members with such generosity and also did a lot of hard work to install everything. The best thing about him is he's always smiling which makes you feel confident.

Overall, thanks to the team who made everything so easy and smooth with their amazing support and effort.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Flipdish & Tufel Ahmed are best in the business!!!

I don’t usually write reviews but this time I have to say Tufel Ahmed was really good the way he help me. I recently lost my mother and Tufel spend lot of time listen to me and explain how Flipdis can support me and my shop with website, apps and epos with good card system. He keep his word and I sign up.

He go through every small detail, no hidden fee or long contract like other company always do to trick restaurant owners. He even ask to check my card statement and when I look I find out I was paying 2 card terminal charges with Paymentsense and FDMS. This was from when I take over business from my father and it was mistake. They been charging me 2 year and now I get refund.

Tufel also promise to handle all the hard part of onboarding because I tell him I get headache from phone call and online meeting. He say don’t worry he will take care everything and even come down in person and send professional team to install and train me free because I go through lot right now.

Thank you brother Tufel. I really recommend if anyone deal with Flipdis ask for him. He genuine, caring salesman and I have not seen many like him.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent customer service..welcome mate...thank u very much for big help.anthony good helping great...thank u again...ANTHONY

21 August 2025
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation to Flip Dish for helping me design and improve my website. Their team made the website very user-friendly and easy for my customers to place orders. Special thanks to Atif Awan and Shubham Mehta for their professional support, creativity, and dedication throughout the process. I am very satisfied with the results and highly recommend their services to anyone looking for a reliable and professional web design company.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Tufael Ahmed…

Outstanding Service from Tufael Ahmed at Flipdish!

I had the absolute pleasure of working with Tufael Ahmed (aka Mr T from Flipdish, and he went above and beyond to help us. From the moment we met, he was warm, welcoming, and genuinely invested in making sure we had everything we needed.

Tufael took the time to break down each service clearly and patiently, making sure we understood every detail. He even stayed back to go through everything with us and personally helped us set up our Google Business Profile. He worked with us for over three hours, showing incredible dedication and passion for his work.

What stood out most was his commitment to ensuring we got the best possible deal, no matter what. The way he treated us as clients was nothing short of spectacular — I’ve truly never been taken care of this well.

Flipdish are lucky to have him; he’s an absolute gem. If you’re starting a business and need expert support, I wholeheartedly recommend working with Tufael at Flipdish. He is simply the best!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Anytime you ask you get a response. They will go the extra mile to make sure you understand the system. I am still working my way through the features but so far so good. The system is very intuitive even my 10 year old niece helps me to manage it.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service ever!

I have had a few business and worked with 5 or 6 different systems, but the flipdish is the best by a mile! The system is great, but a lot of them are. What makes it stands out is the customer service. Atif has been great! Super supportive, always there, very patient. At the end of the day, the company for us customers, is the people we deal with. For me, flipdish is Atif, and thanks to him, I'm having a phenomenal experience. This guy deserves a raise for sure! People like him should be an example inside the company for everybody.

30 July 2025
Unprompted review

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