Very helpful staff and the carpet colour I chose was delivered and fitted to my satisfaction. Very happy customer here!
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i used the site last year to purchase carpets for two floors; 5 rooms and a stairway. I admit to phoning for assistance and could not have been happier with the help and advice that i received from... See more
I have used this company to order Cormar carpet on three different occasions, they were very helpful on the phone and delivered without any problems. We saved hundreds by not going to a carpet shop. I... See more
Great products and service by this company. Thought I'd try them out as they were local to me and I did not regret it! The Cormar carpet I purchased was outstanding and the heavenly carpet unde... See more
4.2
Great
21 reviews
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Dodgy!
This company, also known as 'Spectrum floor-site.com', sent us a product with a different name and colour than the one we purchased from their website. When we alerted them to this fact they said the colour advertised could mean a range of colours, that it was our fault for not getting a sample and that our complaint anyway exceeded their 14 day returns limit. When I forwarded my proposed Trustpilot review to them I received a threat of legal action in return, with the comment 'now would be a good time to put dolly back in the pram'. Abysmal service and, frankly, an infantile response to aftersales issues. Your risk!
2 June 2014
Unprompted review
Reply from Floor Site
It is a matter of fact that a great many carpets are sold under more than one range and/or colour name, retailers large and small change the names of products to prevent online price comparisons and a single product may be stocked under various names by competing wholesale stockists.
The product that you received was the product and colour as described on our website. We do advise that a sample be obtained before purchase to ensure that the colour is suitable for your purposes, especially as colours displayed on a computer screen will vary from device to device.
It is very difficult to deal with a complaint when our specific advice has not been followed, even more so when a carpet has been cut and fitted by a buyer who subsequently decides they do not like the colour, whether within or outside of the returns period.
We are please to see that you modified your review from the proposed posting that you threatened and it was responsible advice from ourselves to point out that the posting of deliberately false and misleading content could pave the way to action being taken. We do not respond positively to such threats that are designed to unfairly influence an outcome. The suggestion that you put dolly back in the pram was perhaps a mild response to the intimidating way you felt you could behave towards us.
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