Flooring2floors Reviews 17

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

17 reviews

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Rated 1 out of 5 stars

worst customer service ever experienced

getting hold of these guys to tidy up details or to follow up on a phone order is nigh on impossible

they don't respond to contact messages on their webiste, they don't respond to emails and you will be very, very lucky if you get hold of them on the phone.

there is no delivery date specified onthe order and when I eventually got my order ready - one of the key items was not available.

if you are a risk taker, go for it -the baltero is lovely and well priced, though don't do it if you are in a rush to get it delivered.

17 September 2014
Unprompted review
Flooring2floors logo

Reply from Flooring2floors

Dear Lionel,


Thank you for your feedback and we are sorry for the communication issues encountered. Our Sales lines may be quite busy at times, however, our Customer Service Team aims to reply to any queries within 24 hours.

The lead times for any flooring order are approximately 2-4 working days and they are specified on each product’s page.

Stock levels are subject to constant change, depending on the volume of demand, however, we will always do our best efforts to notify customers of any stock shortage as soon as possible.


Best regards,
Flooring2Floors

Rated 4 out of 5 stars

Good floor, bad head!

Strikingly attractive floor chosen by the missus. Shows every mite of dirt so needs much cleaning! That`s limed oak for you. Friends do like the overall effect. Quite difficult to lay if your floor is less flat than a billiard table, and I don`t imagine there are many of them needing doing.

28 October 2012
Unprompted review
Rated 5 out of 5 stars

I would recommend to everyone.

Your service and the goods were excellent value. I love my new flooring and will use you again if I ever intend to purchase laminate again. Delivery service was spot on. Thank you very much.

27 October 2012
Unprompted review
Rated 5 out of 5 stars

Happy chappie

Was very satisfied with the whole service.Luckily i knew exactly what i wanted and found it straight away on the web site.
Delivery was within a half day slot and arrived when the email said it would. Would recommend this company without hesitation

25 October 2012
Unprompted review
Rated 5 out of 5 stars

company that delivers

this is the first time that i have used this company and was very impressed by the ease of the ordering and delivery times, i would use them again in the future should i need any of the products.

25 October 2012
Unprompted review
Rated 4 out of 5 stars

service is good

they keep you informed after you have placed your order.
but when it come to your delivery its a different matter.
no telephone call to say its on its way.
no email so you cannot track your order.
just had wait in until it arrived

24 October 2012
Unprompted review
Rated 3 out of 5 stars

great quality, not so good communication!

ordered exact amount that was calculated by flooring to flooring and was left with 2 and a half packs and to send it back it would have cost me £30, so now i'm left with these packs wich are no use to me, i was also told 2-3 days delivery and it took a fortnight, I have used you since though as the product is of a high standard, i ordered the wrong colour this time though(my fault) as i was going to add these to the packs i already have and it would do another room, now i have to order 3 more packs and the delivery and VAT are more expensive than the flooring

24 October 2012
Unprompted review
Rated 5 out of 5 stars

Great quality flooring!

The laminate flooring I purchased was of great quality and the best price I have been able to find. It was easy to fit and looks very expensive. I received good customer service when I had questions before placing my order and the delivery process was smooth. I would recommend this company to anyone.

24 October 2012
Unprompted review
Rated 1 out of 5 stars

unrieliable

have ordered extra scotia in may this year too finish off our prodject.
Have paid for said order and yet nothing has arrived
last communication from you by e-mail JUNE
not good enough

24 October 2012
Unprompted review

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