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Flooring365 Reviews 

1,357
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and smooth online ordering process, noting how helpful employees are with product selection, accurate dimensions, and tailored recommendations. Consumers also highlight the prompt delivery services and fantastic product quality, making home improvement projects both straightforward and satisfying. However, some customers also noted unexpected extra charges requested for delivery to certain city locations or additional small shipments. A few reviewers additionally expressed frustration regarding unhelpful after-sales support, difficult communication when addressing post-purchase complaints, and rigid company policies regarding product replacements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Clients share positive opinions on product quality, frequently praising the superb solid oak and engineered... See more

Order

Reviewers highlight positive aspects of the order process, describing it as smooth, simple, and accompanied... See more

Customer service

Consumers find customer service to be positive and extremely helpful. Reviewers frequently mention that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super service, product and best price out there Really happy with service and price. Special thank you to Danielle for helping with special requests re delivery, with a friendly professional manne... See more

Company replied

Rated 5 out of 5 stars

we ordered the wrong flooring on line so we visited the showroom to sort a replacement and was looked after by Lily! she gave us all the information we needed as well as space for us to make our new c... See more

Company replied

Rated 5 out of 5 stars

When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a pr... See more

Company replied

Rated 5 out of 5 stars

Customer service has been great. Starting off with a chat with Chris H who was so very helpful and knowledgeable. Danielle called to arrange delivery and was also very helpful and explained everythin... See more

Company replied


Company details

  1. #48 of 89 best companies in Flooring Shop
  2. #153 of 244 best companies in Home improvement shop
  3. #18 of 39 best companies in Wood and laminate flooring supplier

About Flooring365

Written by the company

Flooring 365 - Your Flooring Solution, 365 Days a Year

Welcome to Flooring 365, your premier destination for high-quality flooring solutions across the UK. We specialise in a comprehensive range of flooring options, including luxury vinyl tile (LVT), laminate, wood, sourced directly from leading manufacturers.

Our commitment is to provide an exceptional customer experience from start to finish. We offer:

  • Extensive Product Range: Find the perfect style and grade for your home or commercial project.
  • Competitive Trade & Retail Pricing: Exceptional value without compromising on quality.
  • Expert Advice: Our knowledgeable team is here to guide you to the best choice for your needs and budget.
  • Nationwide Delivery: Reliable and fast delivery service to your doorstep or site.

At Flooring 365, we believe in quality, service, and trust. We are dedicated to ensuring your complete satisfaction, making us the reliable partner you can count on every day of the year.

Choose with confidence. Choose Flooring 365.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,357)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good samples so far.

14 November 2025
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Reply from Flooring365

Thanks for the review. Glad the samples are hitting the mark, we’re here if you need help choosing the right product!

The Flooring365 Team

Rated 5 out of 5 stars

Great customer service from Eleanor…

Great customer service from Eleanor when we called to order our flooring. The flooring we ordered is good quality engineered wood and looks lovely in our dining room.

22 October 2025
Unprompted review
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Reply from Flooring365

Thanks for sharing your experience. It’s great to know the process felt smooth and that you’re enjoying the new look in your dining room, that’s exactly what we love to hear!

The Flooring365 Team

Rated 5 out of 5 stars

Good communication

Good communication, arrived when said, driver contacted on route to update

8 November 2025
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Reply from Flooring365

Thanks for your review! Great to hear everything arrived as planned and that communication was clear throughout.

The Flooring365 Team

Rated 5 out of 5 stars

Quick and no fuss service

Quick and no fuss service. Quite satisfactory

8 November 2025
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Reply from Flooring365

Thanks for your review! Great to hear everything was straightforward and met your expectations. Just what we aim for!

The Flooring365 Team

Rated 4 out of 5 stars

Expensive delivery

I did Like the laminate flooring samples. Unfortunately your delivery is so expensive stopped me from ordering the floor.

8 November 2025
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Reply from Flooring365

Thanks for your feedback. We're glad you liked the samples, though we're sorry to hear the delivery cost put you off. We do our best to keep all pricing competitive, but we appreciate your feedback.

The Flooring365 Team

Rated 5 out of 5 stars

Helen who phoned me was very cheery and…

Helen who phoned me was very cheery and helpful. She explained everything thoroughly. I was more than happy with everything.

19 November 2025
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Reply from Flooring365

Thanks for the review. It’s always good to hear when our team makes the process clear and friendly. We're glad you were happy with everything!

The Flooring365 Team

Rated 5 out of 5 stars

Great customer engagement from the…

Great customer engagement from the Sales team.

Made the transaction process clear and efficient.

8 November 2025
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Reply from Flooring365

Thanks for your review! It’s great to hear that everything was clear and easy from start to finish, that’s exactly how we like to do things.

The Flooring365 Team

Rated 5 out of 5 stars

Great range

Great range, quality of product and good prices.

8 November 2025
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Reply from Flooring365

Thanks for your review. We're pleased to hear you're happy with the range, quality and value, just what we aim to offer!

The Flooring365 Team

Rated 4 out of 5 stars

Product arrived on time and as…

Product arrived on time and as described.

8 November 2025
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Reply from Flooring365

Thanks for your review. We're glad to hear everything arrived on time and as expected. Once your flooring is down and you've had a chance to enjoy it, we'd really appreciate it if you'd consider updating your review. We always value customer feedback and love hearing how everything turns out.

The Flooring365 Team

Rated 5 out of 5 stars

great company

very helpful , clear instructions , good delivery , accomodating and a good quality product

18 November 2025
Unprompted review
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Reply from Flooring365

Thanks for your review! It's great to hear everything from the product quality to the delivery and support was on point. That’s exactly what we aim to deliver every time.

The Flooring365 Team

Rated 5 out of 5 stars

Chris is the best

Chris Sale team leader from Flooring365.co.Uk flooring was extremely helpful all the way
Thanks Chris

14 November 2025
Unprompted review
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Reply from Flooring365

Thanks for taking the time to leave a review. It’s great to know you felt properly supported. That’s exactly how we want our team to come across, and we're glad Chris could help make things easy.

The Flooring365 Team

Rated 5 out of 5 stars

Super Service and Product

Chris was great and super responsive (without being pushy). He was keen to understand what I need and offered his help accordingly. The ordering process was smooth & arranging delivery was easy. I dealt with about five different companies (and people), and this one and specifically Chris was amazing.

11 November 2025
Unprompted review
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Reply from Flooring365

Thanks for your review. We’re so pleased to hear you had such a positive experience. It's important to us that our team listens and offers the right help without any pressure, so it's great to know Chris delivered exactly that.

The Flooring365 Team

Rated 5 out of 5 stars

Ease of ordering is super simple and great service

Ease of ordering is super simple. Received phone call less than 24hours later from Helen. Advised to order thinner underlay and received a refund as it was cheaper. Helen was amazing arranging delivery will review again when it’s here.

17 November 2025
Unprompted review
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Reply from Flooring365

Thanks for your review! Great to hear everything was straightforward and that Helen was able to help with the right advice and support. We look forward to hearing how it all turns out.

The Flooring365 Team

Rated 5 out of 5 stars

really good professional service from…

really good professional service from start to finish.

Easy to navigate web site with lot of choice and advise, I had a call after my samples arrived to check all ok.
I then had a call to say there was a black Friday deal on offer which saved money.
Placed order and Nicole called very quickly to arrange delivery and explain T&C s
overall faultless

14 November 2025
Unprompted review
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Reply from Flooring365

Thanks for taking the time to leave a review. Sounds like everything went just how we aim for! Smooth, helpful, and with a bit of extra savings too. Glad we could help from start to finish.

The Flooring365 Team

Rated 5 out of 5 stars

Easy to order and speedy contact to…

Easy to order and speedy contact to confirm delivery etc.

14 November 2025
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review. Great to hear everything was straightforward and handled quickly, just as we aim for.

The Flooring365 Team

Rated 5 out of 5 stars

Great Service

Helen was very helpful offering lots of solutions for deliveries.
Very satisfied with service and big shout out for Helen who was excellent

13 November 2025
Unprompted review
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Reply from Flooring365

Thanks for your review. We’re glad to hear everything was handled smoothly and great to know you felt well looked after throughout.

The Flooring365 Team

Rated 5 out of 5 stars

I found the flooring i was looking for…

I found the flooring i was looking for at a great price, lily was great and helped with working out everything I needed.

12 November 2025
Unprompted review
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Reply from Flooring365

Thanks for leaving a review. It's great to know you had a positive experience from start to finish.

The Flooring365 Team

Rated 5 out of 5 stars

Hi good selection of flooring and easy…

Hi good selection of flooring and easy transaction and easy collection,Excellent customer service from Lily at Huddersfield showroom who explained about the different floors and also helped out when a a decision was made to alter original order 👍 👍 👍

12 November 2025
Unprompted review
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Reply from Flooring365

Thanks for your lovely review! It’s great to hear everything went to plan and that Lily was on hand to offer the right advice and support throughout. That’s exactly the experience we work hard to deliver.

The Flooring365 Team

Rated 5 out of 5 stars

Great company

Great company

30 October 2025
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Reply from Flooring365

Thanks for your review Tomas! We’re glad you had a positive experience shopping with us.

The Flooring365 Team

Rated 5 out of 5 stars

Helen was really helpful in the after…

Helen was really helpful in the after sales. I hope the product is as good as the service!

11 November 2025
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review! We're glad you had a positive experience with our team and you can be confident the product will live up to the same standard. We hope you love the finished result.

The Flooring365 Team

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